Leading the Charge for Service Excellence and Quality Improvement

2.50
Hdl Handle:
http://hdl.handle.net/10755/148380
Type:
Presentation
Title:
Leading the Charge for Service Excellence and Quality Improvement
Abstract:
Leading the Charge for Service Excellence and Quality Improvement
Conference Sponsor:Sigma Theta Tau International
Conference Year:2001
Conference Date:November 10 - 14, 2001
Author:Cherry, Barbara
P.I. Institution Name:Texas Tech University Health Sciences Center
The purpose of this presentation is to describe a nurse’s leadership role in developing and spreading a service excellence philosophy and quality improvement commitment across a global university health sciences center community that includes a school of nursing, school of medicine, school of pharmacy, school of allied health, graduate school of biomedical sciences, and a vast outpatient clinic system that has over 500,000 patient visits annually. From the initial reaction that “we can never do that” to “we are really making a difference!” the program will be described from inception, to current status to future plans. Inception, or the long-range, institutional-wide strategic planning process that identified the need to improve the care and service for all customers including patients, students, referring physicians, payers, and faculty and staff will be detailed. The challenges and barriers of implementing a service excellence and quality improvement program throughout a large institution will be discussed including gaining leadership support across each of the health science disciplines, setting priorities, accomplishing goals and evaluating outcomes. The ability to work collaboratively with a diverse group of leaders from a range disciplines combined with the core nursing knowledge of what patient’s need and want has contributed significantly to the initial success of the program and has strengthened the institution’s commitment to provide resources to advance service excellence and quality improvement throughout the schools and clinical departments. The proposed format will be a PowerPoint presentation, case study discussions, and group discussion with time for questions and answers.
Repository Posting Date:
26-Oct-2011
Date of Publication:
10-Nov-2001
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleLeading the Charge for Service Excellence and Quality Improvementen_GB
dc.identifier.urihttp://hdl.handle.net/10755/148380-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Leading the Charge for Service Excellence and Quality Improvement</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2001</td></tr><tr class="item-conference-date"><td class="label">Conference Date:</td><td class="value">November 10 - 14, 2001</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Cherry, Barbara</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Texas Tech University Health Sciences Center</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">barbara.cherry@ttmc.ttuhsc.edu</td></tr><tr><td colspan="2" class="item-abstract">The purpose of this presentation is to describe a nurse&rsquo;s leadership role in developing and spreading a service excellence philosophy and quality improvement commitment across a global university health sciences center community that includes a school of nursing, school of medicine, school of pharmacy, school of allied health, graduate school of biomedical sciences, and a vast outpatient clinic system that has over 500,000 patient visits annually. From the initial reaction that &ldquo;we can never do that&rdquo; to &ldquo;we are really making a difference!&rdquo; the program will be described from inception, to current status to future plans. Inception, or the long-range, institutional-wide strategic planning process that identified the need to improve the care and service for all customers including patients, students, referring physicians, payers, and faculty and staff will be detailed. The challenges and barriers of implementing a service excellence and quality improvement program throughout a large institution will be discussed including gaining leadership support across each of the health science disciplines, setting priorities, accomplishing goals and evaluating outcomes. The ability to work collaboratively with a diverse group of leaders from a range disciplines combined with the core nursing knowledge of what patient&rsquo;s need and want has contributed significantly to the initial success of the program and has strengthened the institution&rsquo;s commitment to provide resources to advance service excellence and quality improvement throughout the schools and clinical departments. The proposed format will be a PowerPoint presentation, case study discussions, and group discussion with time for questions and answers.</td></tr></table>en_GB
dc.date.available2011-10-26T09:44:19Z-
dc.date.issued2001-11-10en_GB
dc.date.accessioned2011-10-26T09:44:19Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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