2.50
Hdl Handle:
http://hdl.handle.net/10755/148381
Type:
Presentation
Title:
Technology Changed Today: The End User Survivor Game
Abstract:
Technology Changed Today: The End User Survivor Game
Conference Sponsor:Sigma Theta Tau International
Conference Year:2001
Conference Date:November 10 - 14, 2001
Author:Trangenstein, Patricia
P.I. Institution Name:University of Cincinnati
Most of today's users of technology want to use current technology want to use current technology to solve their everyday problems. Whether in practice, education, or research settings, these users want a reliable infrastructure in place with applications that make their jobs more productive and efficient. This "end-user" challenge requires leadership on a variety of levels. Three levels of leadership can be identified. The first is leadership at the overall level. Leadership at this level includes topics such as: systems infrastructure, application site licenses, training in application use, designing user authentication, designing customized applications, setting standards, and coordinating user support. Mid level leadership is essential in meeting both unit and individual end user needs. This level leader coordinates and negotiates between the upper level suggestions and the needs of the unit balanced against the needs of the end users. Mid level leaders translate what is available in a technology versus what the users need. This role dichotomy often generates tension between a need to push to respond to current technology while at the same time meeting user needs. Hardware rotation cycles, local help desk activities, and implementation of unit software applications are all examples of mid level leadership. Finally, the end user also has responsibility in providing appropriate feedback by reporting any errors or unmet needs. These users have to be willing to try new things, but recognize that there exists leadership at the upper levels specifically designed to help them survive the changes brought about by new technologies.
Repository Posting Date:
26-Oct-2011
Date of Publication:
10-Nov-2001
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleTechnology Changed Today: The End User Survivor Gameen_GB
dc.identifier.urihttp://hdl.handle.net/10755/148381-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Technology Changed Today: The End User Survivor Game</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2001</td></tr><tr class="item-conference-date"><td class="label">Conference Date:</td><td class="value">November 10 - 14, 2001</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Trangenstein, Patricia</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">University of Cincinnati</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">Trish.Trangenstein@uc.edu</td></tr><tr><td colspan="2" class="item-abstract">Most of today's users of technology want to use current technology want to use current technology to solve their everyday problems. Whether in practice, education, or research settings, these users want a reliable infrastructure in place with applications that make their jobs more productive and efficient. This &quot;end-user&quot; challenge requires leadership on a variety of levels. Three levels of leadership can be identified. The first is leadership at the overall level. Leadership at this level includes topics such as: systems infrastructure, application site licenses, training in application use, designing user authentication, designing customized applications, setting standards, and coordinating user support. Mid level leadership is essential in meeting both unit and individual end user needs. This level leader coordinates and negotiates between the upper level suggestions and the needs of the unit balanced against the needs of the end users. Mid level leaders translate what is available in a technology versus what the users need. This role dichotomy often generates tension between a need to push to respond to current technology while at the same time meeting user needs. Hardware rotation cycles, local help desk activities, and implementation of unit software applications are all examples of mid level leadership. Finally, the end user also has responsibility in providing appropriate feedback by reporting any errors or unmet needs. These users have to be willing to try new things, but recognize that there exists leadership at the upper levels specifically designed to help them survive the changes brought about by new technologies.</td></tr></table>en_GB
dc.date.available2011-10-26T09:44:20Z-
dc.date.issued2001-11-10en_GB
dc.date.accessioned2011-10-26T09:44:20Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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