Evaluation of a Nurse Facilitated Call Center in a Tertiary Care Facility for Rural Healthcare Providers and Patients

2.50
Hdl Handle:
http://hdl.handle.net/10755/148526
Type:
Presentation
Title:
Evaluation of a Nurse Facilitated Call Center in a Tertiary Care Facility for Rural Healthcare Providers and Patients
Abstract:
Evaluation of a Nurse Facilitated Call Center in a Tertiary Care Facility for Rural Healthcare Providers and Patients
Conference Sponsor:Sigma Theta Tau International
Conference Year:2007
Author:Rhoads, Sarah J., DNP, APN
P.I. Institution Name:University of Arkansas for Medical Sciences
Title:Clinical Assistant Professor
Co-Authors:Terri L. Imus, RN; Tina Benton, BSN, RN
[Symposium scientific presentation] Access to high-risk obstetrical care can be a challenge in a rural state. Innovative programs are needed to provide rural patients' access to maternal fetal medicine (MFM) specialists. In 2004, a nurse facilitated call center which operated 24 hours a day 7 days a week, was developed through the ANGELS Program. The ANGELS program is an ground-breaking collaboration with the University of Arkansas for Medical Sciences and the Arkansas Department of Health and Humans Services to provide evidence-based care for pregnant women with Medicaid in Arkansas. One piece of the ANGELS program is a nurse facilitated call center. The experienced obstetrical nurses, who staff the call center, triage patients throughout the state, facilitate maternal transport calls and facilitate referral for high-risk obstetrical consults with MFMs. In a years time frame, over 2000 calls were received by the call center from pregnant or postpartum patients needing triage. The centralized nurse facilitated call center has improved access for providers and patients who live in rural areas of Arkansas. This presentation will detail call trends and how this data is used to coordinate care and staffing. Education and information are an important part of the telephone triage nurses' role, in addition to directing the women to the proper venue for treatment.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleEvaluation of a Nurse Facilitated Call Center in a Tertiary Care Facility for Rural Healthcare Providers and Patientsen_GB
dc.identifier.urihttp://hdl.handle.net/10755/148526-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Evaluation of a Nurse Facilitated Call Center in a Tertiary Care Facility for Rural Healthcare Providers and Patients</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2007</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Rhoads, Sarah J., DNP, APN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">University of Arkansas for Medical Sciences</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Clinical Assistant Professor</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">SRhoads@uams.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Terri L. Imus, RN; Tina Benton, BSN, RN</td></tr><tr><td colspan="2" class="item-abstract">[Symposium scientific presentation] Access to high-risk obstetrical care can be a challenge in a rural state. Innovative programs are needed to provide rural patients' access to maternal fetal medicine (MFM) specialists. In 2004, a nurse facilitated call center which operated 24 hours a day 7 days a week, was developed through the ANGELS Program. The ANGELS program is an ground-breaking collaboration with the University of Arkansas for Medical Sciences and the Arkansas Department of Health and Humans Services to provide evidence-based care for pregnant women with Medicaid in Arkansas. One piece of the ANGELS program is a nurse facilitated call center. The experienced obstetrical nurses, who staff the call center, triage patients throughout the state, facilitate maternal transport calls and facilitate referral for high-risk obstetrical consults with MFMs. In a years time frame, over 2000 calls were received by the call center from pregnant or postpartum patients needing triage. The centralized nurse facilitated call center has improved access for providers and patients who live in rural areas of Arkansas. This presentation will detail call trends and how this data is used to coordinate care and staffing. Education and information are an important part of the telephone triage nurses' role, in addition to directing the women to the proper venue for treatment.</td></tr></table>en_GB
dc.date.available2011-10-26T09:46:28Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T09:46:28Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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