2.50
Hdl Handle:
http://hdl.handle.net/10755/148570
Type:
Presentation
Title:
Improving Quality by Empowering Consumers
Abstract:
Improving Quality by Empowering Consumers
Conference Sponsor:Sigma Theta Tau International
Conference Year:2007
Author:Weinstein, Sharon M., MS, CRNI, FAAN
P.I. Institution Name:Core Consulting Group and the University of Illinois Institute for Healthcare Innovation
Title:President
[Clinical session research presentation] Surveys were sent to consumer groups in Australia, the United Kingdom and the U.S. The questions asked were as follows: (1) Who makes decisions concerning patient care in your household? (2) Are you a partner in your healthcare? (3) On a scale of 1-5 (5 being highest) how satisfied are you with your care?  (4) If you suggested an alternative, would your primary care provider abide by your choice? (5) Are you empowered to choose alternatives to traditional care? Eighty percent of those surveyed responded to the questionnaire.  Responses consistently reflected a higher consumer rating when consumers are empowered to make care decisions.  Respondents from the U.S. responded yes to all questions, regardless of age groups. Respondents from the U.K. responded to question 3 with the lowest scores and respondents from Australia were more satisfied than their counterparts from the U.K. but less than their counterparts from the U.S. The U.S. also reflected the greatest number of uninsured and underinsured persons. Consumers are more satisfied with the quality of their healthcare and available options when they have a voice in the decision-making process. Alternative approaches to care are more readily available in Australia and in the U.K. although their use is increasing in popularity in the U.S. In general, consumers listen to and respect the caregiver's decision relevant to care options and are hesitant to question the primary care provider, either advanced practice nurse or physician. Responses have been shared with the American Association of Retired Persons and similar consumer groups in the U.K. and Australia. The study implies that ideally, consumers should have a voice in healthcare decisions, especially as care relates to alternative choices. Traditional western medicine is not always the best option and care should be personalized, regardless of the setting in which care is provided.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleImproving Quality by Empowering Consumersen_GB
dc.identifier.urihttp://hdl.handle.net/10755/148570-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Improving Quality by Empowering Consumers</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2007</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Weinstein, Sharon M., MS, CRNI, FAAN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Core Consulting Group and the University of Illinois Institute for Healthcare Innovation</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">President</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">sharonw@corelimited.com</td></tr><tr><td colspan="2" class="item-abstract">[Clinical session research presentation] Surveys were sent to consumer groups in Australia, the United Kingdom and the U.S. The questions asked were as follows: (1) Who makes decisions concerning patient care in your household?&nbsp;(2) Are you a partner in your healthcare? (3) On a scale of 1-5 (5 being highest) how satisfied are you with your care?&nbsp; (4) If you suggested an alternative, would your primary care provider abide by your choice? (5) Are you empowered to choose alternatives to traditional care? Eighty percent of those surveyed responded to the questionnaire.&nbsp; Responses consistently reflected a higher consumer rating when consumers are empowered to make care decisions.&nbsp; Respondents from the U.S. responded yes to all questions, regardless of age groups. Respondents from the U.K. responded to question 3 with the lowest scores and respondents from Australia were more satisfied than their counterparts from the U.K. but less than their counterparts from the U.S.&nbsp;The U.S. also reflected the greatest number of uninsured and underinsured persons.&nbsp;Consumers are more satisfied with the quality of their healthcare and available options when they have a voice in the decision-making process.&nbsp;Alternative approaches to care are more readily available in Australia and in the U.K. although their use is increasing in popularity in the U.S.&nbsp;In general, consumers listen to and respect the caregiver's decision relevant to care options and are hesitant to question the primary care provider, either advanced practice nurse or physician. Responses have been shared with the American Association of Retired Persons and similar consumer groups in the U.K. and Australia.&nbsp;The study implies that ideally, consumers should have a voice in healthcare decisions, especially as care relates to alternative choices.&nbsp;Traditional western medicine is not always the best option and care should be personalized, regardless of the setting in which care is provided.</td></tr></table>en_GB
dc.date.available2011-10-26T09:47:09Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T09:47:09Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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