Action through Leadership in the Office Setting: Promoting Sensitive Care after Perinatal Loss

2.50
Hdl Handle:
http://hdl.handle.net/10755/148875
Type:
Presentation
Title:
Action through Leadership in the Office Setting: Promoting Sensitive Care after Perinatal Loss
Abstract:
Action through Leadership in the Office Setting: Promoting Sensitive Care after Perinatal Loss
Conference Sponsor:Sigma Theta Tau International
Conference Year:2007
Author:Chichester, Melanie, BSN, RNC
P.I. Institution Name:Christiana Care Health System
Title:RN II
Co-Authors:Patricia Drake, MSN, RNC; Lydia Henry, BSN, RNC; Cheryl Swift, RNC; Barbara Temple, RNC
[Clinical session research presentation] Women who have attended a perinatal loss support group have voiced complaints about what they perceived as insensitive staff. This study was undertaken to determine what mothers' expectations were of the ancillary office staff. Surveys were mailed to all those who had attended a local perinatal loss support group during the period from 1999-2004 who had experienced a loss from 16-41 weeks gestation at least one year prior to the survey. Participants were asked what helpful and non-helpful things were said and done by the office staff. 88 surveys were sent out with a cover letter explaining the purpose of the survey. Consent was assumed if the survey was returned. No follow up calls or letters were sent so as not to distress those who declined to participate. Supportive interventions identified by the mothers included: Being aware/Acknowledging the loss; Offering support/compassion; and Sheltering the woman from exposure to pregnant women. Non-supportive actions identified included: Failure to acknowledge the loss; Avoiding patient contact; Allowing them to wait with pregnant women; Returning to the OB/GYN office after a perinatal loss can be difficult. Women expect the office staff to be aware of the loss, and to be compassionate and sympathetic when they present for care. Nurses who work in an office setting have the opportunity to teach ancillary staff members, including licensed practical nurses, nursing assistants, and clerks, and to teach appropriate statements and actions to promote sensitive care for the woman who has experienced a perinatal loss. Developing a communication system to identify women who have experienced a perinatal loss further promotes excellence in care when such a vulnerable patient returns for follow-up care.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleAction through Leadership in the Office Setting: Promoting Sensitive Care after Perinatal Lossen_GB
dc.identifier.urihttp://hdl.handle.net/10755/148875-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Action through Leadership in the Office Setting: Promoting Sensitive Care after Perinatal Loss</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2007</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Chichester, Melanie, BSN, RNC</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Christiana Care Health System</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">RN II</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">mchichester@christianacare.org</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Patricia Drake, MSN, RNC; Lydia Henry, BSN, RNC; Cheryl Swift, RNC; Barbara Temple, RNC</td></tr><tr><td colspan="2" class="item-abstract">[Clinical session research presentation] Women who have attended a perinatal loss support group have voiced complaints about what they perceived as insensitive staff. This study was undertaken to determine what mothers' expectations were of the ancillary office staff. Surveys were mailed to all those who had attended a local perinatal loss support group during the period from 1999-2004 who had experienced a loss from 16-41 weeks gestation at least one year prior to the survey. Participants were asked what helpful and non-helpful things were said and done by the office staff. 88 surveys were sent out with a cover letter explaining the purpose of the survey. Consent was assumed if the survey was returned. No follow up calls or letters were sent so as not to distress those who declined to participate. Supportive interventions identified by the mothers included: Being aware/Acknowledging the loss; Offering support/compassion; and Sheltering the woman from exposure to pregnant women. Non-supportive actions identified included: Failure to acknowledge the loss; Avoiding patient contact; Allowing them to wait with pregnant women; Returning to the OB/GYN office after a perinatal loss can be difficult. Women expect the office staff to be aware of the loss, and to be compassionate and sympathetic when they present for care. Nurses who work in an office setting have the opportunity to teach ancillary staff members, including licensed practical nurses, nursing assistants, and clerks, and to teach appropriate statements and actions to promote sensitive care for the woman who has experienced a perinatal loss. Developing a communication system to identify women who have experienced a perinatal loss further promotes excellence in care when such a vulnerable patient returns for follow-up care.</td></tr></table>en_GB
dc.date.available2011-10-26T09:52:08Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T09:52:08Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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