Companion Phone Technology Brings “Caring” Back To The Bedside : Technology, Outcomes, Satisfaction

2.50
Hdl Handle:
http://hdl.handle.net/10755/150398
Type:
Presentation
Title:
Companion Phone Technology Brings “Caring” Back To The Bedside : Technology, Outcomes, Satisfaction
Abstract:
Companion Phone Technology Brings “Caring” Back To The Bedside : Technology, Outcomes, Satisfaction
Conference Sponsor:Sigma Theta Tau International
Conference Year:2001
Conference Date:November 10 - 14, 2001
Author:Messmer, Patricia, PhD
P.I. Institution Name:Mount Sinai Medical Center
Title:Director of Nursing Research
Background: The length of stay (LOS) spent in an acute care facility continues to be a concern among patients, families and nurses and physicians treating them. Prolonged LOS is often related to several factors that contribute to efficiency of services and consequently, in patient quality of care and risk for complications (Davis, 1995). Turkel & Ray (2000) indicated that the economic changes in healthcare have brought about a new reality for practice controlled by costs. Nurses, patients, and administrators are affected by external economic forces and the subsequent impact on the nurse patient relationship. Purpose of this study was to determine if “Companion Phone Technology” could LOS while nurse, patient satisfaction and enhancing economic resources. Research Question: Does “Companion Phone Technology” serve as a therapeutic agent focusing on coordinating care at the bedside by communication and interaction among nurses and patients? Theoretical basis was King’s (1981) concepts: perception, communication and interaction. The quality of the nurse-patient interaction should have a positive influence on promotion of health in any nursing situation. Subjects: Thirty nurses completed the professional version of Turkel’s (2000) “Nurse-Patient Relationship Resource Questionnaire” (NPRRQ) while 30 patients completed the patient form pre and post. Method: The NPRRQ is a 45 item that has established reliability .86 for the professional and .90 for the patient form. Convergent validity for professional was .284 while patient was .320. Data was analyzed with SPPS using a t test pre and post phone technology. Results: Results indicated satisfaction post companion phone technology. Data indicated a significance t (1, 30) = 5.7,p=.01 with patient satisfaction and a significance t (1, 20) = 4.5, p=.01) with nurse satisfaction post “Companion Phone Technology”. Content analysis indicated that nurses spent more time at the bedside because they used “Companion Phones” to call lab, x-ray and talk to their other assigned patients while at the bedside. Unexpected benefits were in providing care; nurses “handed over” their phones to Long distance” family members of elderly patients, keeping them informed throughout ED stay. Implications: Companion Phones” expedite the providing nursing care to patients and families while enhancing economic resources without interrupting direct bedside care; thus enhancing satisfaction.
Repository Posting Date:
26-Oct-2011
Date of Publication:
10-Nov-2001
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleCompanion Phone Technology Brings “Caring” Back To The Bedside : Technology, Outcomes, Satisfactionen_GB
dc.identifier.urihttp://hdl.handle.net/10755/150398-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Companion Phone Technology Brings &ldquo;Caring&rdquo; Back To The Bedside : Technology, Outcomes, Satisfaction</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2001</td></tr><tr class="item-conference-date"><td class="label">Conference Date:</td><td class="value">November 10 - 14, 2001</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Messmer, Patricia, PhD</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Mount Sinai Medical Center</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Director of Nursing Research</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">pmessmer@msmc.com</td></tr><tr><td colspan="2" class="item-abstract">Background: The length of stay (LOS) spent in an acute care facility continues to be a concern among patients, families and nurses and physicians treating them. Prolonged LOS is often related to several factors that contribute to efficiency of services and consequently, in patient quality of care and risk for complications (Davis, 1995). Turkel &amp; Ray (2000) indicated that the economic changes in healthcare have brought about a new reality for practice controlled by costs. Nurses, patients, and administrators are affected by external economic forces and the subsequent impact on the nurse patient relationship. Purpose of this study was to determine if &ldquo;Companion Phone Technology&rdquo; could LOS while nurse, patient satisfaction and enhancing economic resources. Research Question: Does &ldquo;Companion Phone Technology&rdquo; serve as a therapeutic agent focusing on coordinating care at the bedside by communication and interaction among nurses and patients? Theoretical basis was King&rsquo;s (1981) concepts: perception, communication and interaction. The quality of the nurse-patient interaction should have a positive influence on promotion of health in any nursing situation. Subjects: Thirty nurses completed the professional version of Turkel&rsquo;s (2000) &ldquo;Nurse-Patient Relationship Resource Questionnaire&rdquo; (NPRRQ) while 30 patients completed the patient form pre and post. Method: The NPRRQ is a 45 item that has established reliability .86 for the professional and .90 for the patient form. Convergent validity for professional was .284 while patient was .320. Data was analyzed with SPPS using a t test pre and post phone technology. Results: Results indicated satisfaction post companion phone technology. Data indicated a significance t (1, 30) = 5.7,p=.01 with patient satisfaction and a significance t (1, 20) = 4.5, p=.01) with nurse satisfaction post &ldquo;Companion Phone Technology&rdquo;. Content analysis indicated that nurses spent more time at the bedside because they used &ldquo;Companion Phones&rdquo; to call lab, x-ray and talk to their other assigned patients while at the bedside. Unexpected benefits were in providing care; nurses &ldquo;handed over&rdquo; their phones to Long distance&rdquo; family members of elderly patients, keeping them informed throughout ED stay. Implications: Companion Phones&rdquo; expedite the providing nursing care to patients and families while enhancing economic resources without interrupting direct bedside care; thus enhancing satisfaction.</td></tr></table>en_GB
dc.date.available2011-10-26T10:23:31Z-
dc.date.issued2001-11-10en_GB
dc.date.accessioned2011-10-26T10:23:31Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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