Development of the Advanced Tele-Health Consultation System in Information Technology and Satisfaction of Clients

2.50
Hdl Handle:
http://hdl.handle.net/10755/150450
Type:
Presentation
Title:
Development of the Advanced Tele-Health Consultation System in Information Technology and Satisfaction of Clients
Abstract:
Development of the Advanced Tele-Health Consultation System in Information Technology and Satisfaction of Clients
Conference Sponsor:Sigma Theta Tau International
Conference Year:2011
Author:Shimoda, Tomoko, RN, PHN, MSN
P.I. Institution Name:Hokkaido University
Title:Assistant professor
Co-Authors:Sadako Yoshimura PhD, RN, PHN, NW, Professor
[2nd International Nursing Research Conference for the World Academy of Nursing Science - Presentation] OBJECTIVES: To address the uneven distribution of health professionals and regional differences in access to medical treatment in Japan, we are developing the advanced tele-health consultation system in information technology. This study characterizes the profile and satisfaction of clients using the system.
METHODS : This study used action research approach. The advanced tele-health consultation system consists of remote TV and telephone terminals placed in drugstores in three municipalities of Hokkaido, the northernmost island of Japan, which connect to a health consultation room at Hokkaido University. The system allows for interactive, real-time communication via high-resolution display and clear audio transmissions. A nurse on stand-by at the university can perform health consultations, similar to face-to-face encounters, with clients in three locations. The farthest drugstore was approximately 400 kilometers away from the university. This research was approved by the Ethical Review Board of the Faculty of Health Sciences, Hokkaido University. One hundred-six consultations during the research period from March to September 2010 were analyzed.
RESULTS : Forty-one percent of the clients were in their forties and sixties, and each municipality had a characteristic client age distribution. The most common reasons for consultation included blood pressure checks (23.6%), specific diseases (16.0%), management of the child (8.5%). The clients resulted show a high level (88.0%) of satisfaction with the consultation received.
 CONCLUSIONS : We demonstrated that such a tele-health consultation system can effectively serve the needs of a diverse population with respect to age and geography. Further directions include optimizing nurse education and staffing to match the needs of the clients.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleDevelopment of the Advanced Tele-Health Consultation System in Information Technology and Satisfaction of Clientsen_GB
dc.identifier.urihttp://hdl.handle.net/10755/150450-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Development of the Advanced Tele-Health Consultation System in Information Technology and Satisfaction of Clients</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2011</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Shimoda, Tomoko, RN, PHN, MSN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Hokkaido University</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Assistant professor</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">tshimoda@hs.hokudai.ac.jp</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Sadako Yoshimura PhD, RN, PHN, NW, Professor</td></tr><tr><td colspan="2" class="item-abstract">[2nd International Nursing Research Conference for the World Academy of Nursing Science - Presentation] OBJECTIVES: To address the uneven distribution of health professionals and regional differences in access to medical treatment in Japan, we are developing the advanced tele-health consultation system in information technology. This study characterizes the profile and satisfaction of clients using the system.<br/>METHODS : This study used action research approach. The advanced tele-health consultation system consists of remote TV and telephone terminals placed in drugstores in three municipalities of Hokkaido, the northernmost island of Japan, which connect to a health consultation room at Hokkaido University. The system allows for interactive, real-time communication via high-resolution display and clear audio transmissions. A nurse on stand-by at the university can perform health consultations, similar to face-to-face encounters, with clients in three locations. The farthest drugstore was approximately 400 kilometers away from the university. This research was approved by the Ethical Review Board of the Faculty of Health Sciences, Hokkaido University. One hundred-six consultations during the research period from March to September 2010 were analyzed.<br/>RESULTS : Forty-one percent of the clients were in their forties and sixties, and each municipality had a characteristic client age distribution. The most common reasons for consultation included blood pressure checks (23.6%), specific diseases (16.0%), management of the child (8.5%). The clients resulted show a high level (88.0%) of satisfaction with the consultation received.<br/>&nbsp;CONCLUSIONS : We demonstrated that such a tele-health consultation system can effectively serve the needs of a diverse population with respect to age and geography. Further directions include optimizing nurse education and staffing to match the needs of the clients.</td></tr></table>en_GB
dc.date.available2011-10-26T10:33:18Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T10:33:18Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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