2.50
Hdl Handle:
http://hdl.handle.net/10755/150462
Type:
Presentation
Title:
The Development of Student Satisfaction Scale
Abstract:
The Development of Student Satisfaction Scale
Conference Sponsor:Sigma Theta Tau International
Conference Year:2008
Author:Chen, Hsiu-Chin, PhD, RN, EdD
P.I. Institution Name:Utah Valley State College
Title:Associate Professor
Co-Authors:Suzette Farmer, PhD, RN; Lori Barber, RN, MS; Mina Wayman, RN, MS
[Research Paper or Poster Presentation] Introduction: Program evaluation such as overall student satisfaction in higher education has been emphasized as a way of improving learning and demonstrating accountability. Yet, there exists little evidence regarding psychometric properties of instruments' use for evaluating student satisfaction with the nursing program. The purpose of this study is to develop a reliable and valid instrument for measuring student satisfaction with the nursing program. Methods: This is a longitudinal study. The Student Satisfaction Scale (SSS) was developed to gather students' perceptions of satisfaction with the nursing program at the Department of Nursing in a moderate-sized college. For the development stage, 51 and 46 nursing students were recruited at school in each end of two semesters, respectively. Q methodology, focused faculty review, content validity, internal consistency reliability, item analysis, and construct validity were implemented to develop the SSS's psychometrics. A pilot test was implemented in order to revise any ambiguity of question items. Outcomes: The SSS using 6-point Likert scale scores from 1 (not satisfied at all) to 6 (very satisfied). The original 47-item SSS was examined through Q sorting, focused faculty review, and an expert panel review and were shortened into 31 items with four subscales including curriculum, faculty, social interaction, and environment. For item analysis, the results of interitem and item-total correlation coefficients of all items were greater than .30 and less than .80. A principal components factor analysis with varimax rotation was performed and extracted four factors explaining 58.7% of the variance in the overall student satisfaction. The Cronbach's alphas of the total and each subscale ranged from .84 to .93. Discussion: The SSS demonstrated sound psychometric properties. Knowledge of research instrument development was gained for future research. Consistent studies in examining the SSS's reliability and validity to assess its stability and sensitivity for change across time are recommended.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleThe Development of Student Satisfaction Scaleen_GB
dc.identifier.urihttp://hdl.handle.net/10755/150462-
dc.description.abstract<table><tr><td colspan="2" class="item-title">The Development of Student Satisfaction Scale</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2008</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Chen, Hsiu-Chin, PhD, RN, EdD</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Utah Valley State College</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Associate Professor</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">chenhs@uvsc.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Suzette Farmer, PhD, RN; Lori Barber, RN, MS; Mina Wayman, RN, MS</td></tr><tr><td colspan="2" class="item-abstract">[Research Paper or Poster Presentation] Introduction: Program evaluation such as overall student satisfaction in higher education has been emphasized as a way of improving learning and demonstrating accountability. Yet, there exists little evidence regarding psychometric properties of instruments' use for evaluating student satisfaction with the nursing program. The purpose of this study is to develop a reliable and valid instrument for measuring student satisfaction with the nursing program. Methods: This is a longitudinal study. The Student Satisfaction Scale (SSS) was developed to gather students' perceptions of satisfaction with the nursing program at the Department of Nursing in a moderate-sized college. For the development stage, 51 and 46 nursing students were recruited at school in each end of two semesters, respectively. Q methodology, focused faculty review, content validity, internal consistency reliability, item analysis, and construct validity were implemented to develop the SSS's psychometrics. A pilot test was implemented in order to revise any ambiguity of question items. Outcomes: The SSS using 6-point Likert scale scores from 1 (not satisfied at all) to 6 (very satisfied). The original 47-item SSS was examined through Q sorting, focused faculty review, and an expert panel review and were shortened into 31 items with four subscales including curriculum, faculty, social interaction, and environment. For item analysis, the results of interitem and item-total correlation coefficients of all items were greater than .30 and less than .80. A principal components factor analysis with varimax rotation was performed and extracted four factors explaining 58.7% of the variance in the overall student satisfaction. The Cronbach's alphas of the total and each subscale ranged from .84 to .93. Discussion: The SSS demonstrated sound psychometric properties. Knowledge of research instrument development was gained for future research. Consistent studies in examining the SSS's reliability and validity to assess its stability and sensitivity for change across time are recommended.</td></tr></table>en_GB
dc.date.available2011-10-26T10:33:40Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T10:33:40Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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