Improving Communication: Bundling Non-Emergent Organizational Change via a Blog

2.50
Hdl Handle:
http://hdl.handle.net/10755/151765
Type:
Presentation
Title:
Improving Communication: Bundling Non-Emergent Organizational Change via a Blog
Abstract:
Improving Communication: Bundling Non-Emergent Organizational Change via a Blog
Conference Sponsor:Sigma Theta Tau International
Conference Year:2010
Author:Rickabaugh, Barbara, RN, MS
P.I. Institution Name:University of California Davis Medical Center
Title:Clinical Nurse Specialist - Research
Co-Authors:Gail Easter, RN, MS
21st INRC [Evidence-Based Practice Presentation] Purpose: To organize, bundle and consistently communicate non-emergent organizational change monthly within Patient Care Services (PCS) at a large university medical center in northern California.  The literature search did not provide information on a mechanism such as this to organize change within a division of nursing in a healthcare system.  Action: An intranet Web site, "First Tuesday" is designed to communicate organizational change, 24/7, consistently within PCS (2071 member workforce).  The concept is simple; change agents bundle non-emergent change items and implement them on the first Tuesday of every month.  The rest of the month essentially remains unchanged with the exception of emergent issues determined by upper management personnel. Management staff has time to plan and interact with each other to work out important details prior to the launch of First Tuesday.  As a project is defined and modified all stakeholders are consulted and informed of the impending change, negotiations occur and agreements finalized prior to instruction of the change. Change notices and pertinent Joint Commission-related items of interest are posted on the first Tuesday of the month on an intranet Web page while being simultaneously educated by managers.  The website serves as a multidisciplinary resource and reference. Staff knows where to look for information regarding the latest changes. Results:  Communication consistency throughout PCS and a cross referenced, archived depository of information now exists.  A positive trend has been identified in the following performance measures: Admission and weekly weight compliance, Braden scale usage now at 98%, PRN medication response improved 31%, PCS Vacancy:  4.6%, PCS Turnover:  0.24%. A staff satisfaction survey will be shared and anecdotal comments. First Tuesday has been found to be an effective, embraced, communication method for multidisciplinary and multi-department change within a large organization.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleImproving Communication: Bundling Non-Emergent Organizational Change via a Blogen_GB
dc.identifier.urihttp://hdl.handle.net/10755/151765-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Improving Communication: Bundling Non-Emergent Organizational Change via a Blog</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2010</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Rickabaugh, Barbara, RN, MS</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">University of California Davis Medical Center</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Clinical Nurse Specialist - Research</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">barbara.rickabaugh@ucdmc.ucdavis.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Gail Easter, RN, MS</td></tr><tr><td colspan="2" class="item-abstract">21st INRC [Evidence-Based Practice Presentation] Purpose: To organize, bundle and consistently communicate non-emergent organizational change monthly within Patient Care Services (PCS) at a large university medical center in northern California.&nbsp; The literature search did not provide information on a mechanism such as this to organize change within a division of nursing in a healthcare system.&nbsp; Action: An intranet Web site, &quot;First Tuesday&quot; is designed to communicate organizational change, 24/7, consistently within PCS (2071 member workforce).&nbsp; The concept is simple; change agents bundle non-emergent change items and implement them on the first Tuesday of every month.&nbsp; The rest of the month essentially remains unchanged with the exception of emergent issues determined by upper management personnel. Management staff has time to plan and interact with each other to work out important details prior to the launch of First Tuesday.&nbsp; As a project is defined and modified all stakeholders are consulted and informed of the impending change, negotiations occur and agreements finalized prior to instruction of the change. Change notices and pertinent Joint Commission-related items of interest are posted on the first Tuesday of the month on an intranet Web page while being simultaneously educated by managers.&nbsp; The website serves as a multidisciplinary resource and reference. Staff knows where to look for information regarding the latest changes. Results:&nbsp; Communication consistency throughout PCS and a cross referenced, archived depository of information now exists.&nbsp; A positive trend has been identified in the following performance measures: Admission and weekly weight compliance, Braden scale usage now at 98%, PRN medication response improved 31%, PCS Vacancy:&nbsp; 4.6%, PCS Turnover:&nbsp; 0.24%. A staff satisfaction survey will be shared and anecdotal comments. First Tuesday has been found to be an effective, embraced, communication method for multidisciplinary and multi-department change within a large organization.</td></tr></table>en_GB
dc.date.available2011-10-26T11:12:59Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T11:12:59Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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