Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy

2.50
Hdl Handle:
http://hdl.handle.net/10755/153927
Type:
Presentation
Title:
Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy
Abstract:
Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy
Conference Sponsor:Sigma Theta Tau International
Conference Year:2009
Author:Oka, Michiyo, RN, PhD
P.I. Institution Name:Gunma University
Title:Professor
Co-Authors:Hiromi Onbe, RN, MSN; Emiko Watanuki, RN, PhD; Eiko Yamana, RN, MSN; Toru Hyodo, MD, PhD
[Research Presentation] Purpose: To obtain information useful for improving overall satisfaction and adherence, we developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction. Methods: 1) As a pretest, the provisional scale was applied to 45 dialysis patients. 2) On the basis of the results obtained, question items were selected, and the main study was performed. Results: 1) On the pretest, valid answers were obtained from 33 patients, with a mean age of 62.67 years and a mean history of dialysis of 8.1 years. Cronbach's alpha was 0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared. 2) A survey was performed using this 47-item satisfaction scale, and answers were obtained from 4,771 dialysis patients, with a mean age of 62.68 years and a mean dialysis history of 9.6 years. Cronbach's alpha of these questions was also 0.985. The construct validity was further evaluated by factor analysis. Discussion: Many patients did not answer the question, "I am in trouble, because one must have money to receive good medical services at this facility", suggesting that many patients were unable to make judgments about questions related to medical cost. Conclusion:  A patient satisfaction scale composed of 7 elements was developed by extracting elements of satisfaction through qualitative research and performing a pretest and main study.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleDevelopment of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapyen_GB
dc.identifier.urihttp://hdl.handle.net/10755/153927-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2009</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Oka, Michiyo, RN, PhD</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Gunma University</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Professor</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">michiyo@health.gunma-u.ac.jp</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Hiromi Onbe, RN, MSN; Emiko Watanuki, RN, PhD; Eiko Yamana, RN, MSN; Toru Hyodo, MD, PhD</td></tr><tr><td colspan="2" class="item-abstract">[Research Presentation] Purpose: To obtain information useful for improving overall satisfaction and adherence, we developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction. Methods: 1) As a pretest, the provisional scale was applied to 45 dialysis patients. 2) On the basis of the results obtained, question items were selected, and the main study was performed. Results: 1) On the pretest, valid answers were obtained from 33 patients, with a mean age of 62.67 years and a mean history of dialysis of 8.1 years. Cronbach's alpha was 0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared. 2) A survey was performed using this 47-item satisfaction scale, and answers were obtained from 4,771 dialysis patients, with a mean age of 62.68 years and a mean dialysis history of 9.6 years. Cronbach's alpha of these questions was also 0.985. The construct validity was further evaluated by factor analysis. Discussion: Many patients did not answer the question, &quot;I am in trouble, because one must have money to receive good medical services at this facility&quot;, suggesting that many patients were unable to make judgments about questions related to medical cost. Conclusion: &nbsp;A patient satisfaction scale composed of 7 elements was developed by extracting elements of satisfaction through qualitative research and performing a pretest and main study.</td></tr></table>en_GB
dc.date.available2011-10-26T12:37:01Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T12:37:01Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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