Implementation of a Patient-Centered Care Initiative in Krembil Neuroscience Program

2.50
Hdl Handle:
http://hdl.handle.net/10755/153932
Type:
Presentation
Title:
Implementation of a Patient-Centered Care Initiative in Krembil Neuroscience Program
Abstract:
Implementation of a Patient-Centered Care Initiative in Krembil Neuroscience Program
Conference Sponsor:Sigma Theta Tau International
Conference Year:2009
Author:Sarkissian, Sonia
[Research Presentation] Purpose: The purpose of this study was to receive immediate feedback from patients and families on delivery of patient-centered care and satisfaction. Methods: Patient-centered care (PCC) is "an approach that consciously adopts the patient's perspective...about what matters." (Gertais et al., 1993).  It suggests that satisfaction with care will improve if professionals facilitate patient and family involvement in discussion of options and choices about care. At the Krembil Neuroscience Program (KNP), University Health Network (UHN), PCC is being implemented by finding out what is important in the care and well-being of our patients/families or what matters most to them, and empowering them to make informed decisions in leading the health care team to determine their individual treatment plans. The UHN has chosen the Picker tool to measure patient satisfaction.  Picker's eight dimensions of PCC define quality through the patient's perspective.  These dimensions include respect, coordination and integration of care, information and education, physical comfort, emotional support, involvement of family and friends, transition and continuity of care and access to care.  Patients/families were asked specific questions through PCC in-patient unit rounds. These questions addressed Picker?s eight dimensions of PCC and satisfaction with care received while in hospital. Results: The process of receiving immediate feedback provided us with specific, current information on policy development, service delivery, and patient satisfaction. Conclusion: This study emphasized the importance of receiving immediate feedback from patients and families on patient-centered care, service delivery and patient satisfaction.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleImplementation of a Patient-Centered Care Initiative in Krembil Neuroscience Programen_GB
dc.identifier.urihttp://hdl.handle.net/10755/153932-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Implementation of a Patient-Centered Care Initiative in Krembil Neuroscience Program</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2009</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Sarkissian, Sonia</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">sonia.sarkissian@hotmail.com</td></tr><tr><td colspan="2" class="item-abstract">[Research Presentation] Purpose: The purpose of this study was to receive immediate feedback from patients and families on delivery of patient-centered care and satisfaction. Methods: Patient-centered care (PCC) is &quot;an approach that consciously adopts the patient's perspective...about what matters.&quot; (Gertais et al., 1993).&nbsp; It suggests that satisfaction with care will improve if professionals facilitate patient and family involvement in discussion of options and choices about care. At the Krembil Neuroscience Program (KNP), University Health Network (UHN), PCC is being implemented by finding out what is important in the care and well-being of our patients/families or what matters most to them, and empowering them to make informed decisions in leading the health care team to determine their individual treatment plans. The UHN has chosen the Picker tool to measure patient satisfaction.&nbsp; Picker's eight dimensions of PCC define quality through the patient's perspective.&nbsp; These dimensions include respect, coordination and integration of care, information and education, physical comfort, emotional support, involvement of family and friends, transition and continuity of care and access to care.&nbsp; Patients/families were asked specific questions through PCC in-patient unit rounds. These questions addressed Picker?s eight dimensions of PCC and satisfaction with care received while in hospital. Results: The process of receiving immediate feedback provided us with specific, current information on policy development, service delivery, and patient satisfaction. Conclusion: This study emphasized the importance of receiving immediate feedback from patients and families on patient-centered care, service delivery and patient satisfaction.</td></tr></table>en_GB
dc.date.available2011-10-26T12:37:14Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T12:37:14Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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