Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy

2.50
Hdl Handle:
http://hdl.handle.net/10755/154005
Type:
Presentation
Title:
Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy
Abstract:
Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy
Conference Sponsor:Sigma Theta Tau International
Conference Year:2010
Author:Oka, Michiyo, RN, PhD
P.I. Institution Name:Gunma University
Title:Professor
Co-Authors:Toru Hyodo, MD; Emiko Watanuki, RN, PhD; Eiko Yamana, RN, MSN
21st INRC [Research Presentation] Purpose: The evaluation of patient satisfaction is no longer a voluntary assessment of the quality of medical services, but is becoming an activity demanded by society of medical professionals. To obtain information useful for improving overall satisfaction and adherence, we developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction. Methods: 1) Semi-structured interviews concerning satisfaction with dialysis therapy were performed with 11 dialysis patients, their contents were analyzed by employing a qualitative descriptive procedure, elements of satisfaction were extracted, and a provisional scale based on the results was prepared. 2) The scale was applied to 45 dialysis patients.   Results: 1) By the qualitative descliptivementhod,7 satisfaction-based elements concerning dialysis therapy were extracted, and a provisional scale consisting of 105 items was prepared. 2) The valid answers were obtained form 33 patients, with mean age of 62.67 years and a mean history of dialysis of 8.1 years. Cronbach's alpha was 0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared. Conclusion: We developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleDevelopment of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapyen_GB
dc.identifier.urihttp://hdl.handle.net/10755/154005-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Development of a 7-Element Patient Satisfaction Scale Concerning Dialysis Therapy</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2010</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Oka, Michiyo, RN, PhD</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Gunma University</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Professor</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">michiyo@health.gunma-u.ac.jp</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Toru Hyodo, MD; Emiko Watanuki, RN, PhD; Eiko Yamana, RN, MSN</td></tr><tr><td colspan="2" class="item-abstract">21st INRC [Research Presentation] Purpose: The evaluation of patient satisfaction is no longer a voluntary assessment of the quality of medical services, but is becoming an activity demanded by society of medical professionals. To obtain information useful for improving overall satisfaction and adherence, we developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.&nbsp;Methods: 1) Semi-structured interviews concerning satisfaction with dialysis therapy were performed with 11 dialysis patients, their contents were analyzed by employing a qualitative descriptive procedure, elements of satisfaction were extracted, and a provisional scale based on the results was prepared. 2) The scale was applied to 45 dialysis patients.&nbsp;&nbsp; Results: 1) By the qualitative descliptivementhod,7 satisfaction-based elements concerning dialysis therapy were extracted, and a provisional scale consisting of 105 items was prepared. 2) The valid answers were obtained form 33 patients, with mean age of 62.67 years and a mean history of dialysis of 8.1 years. Cronbach's alpha was 0.985. Factor analysis was performed to examine the construct validity, and a 47-item questionnaire was prepared.&nbsp;Conclusion: We developed a patient satisfaction scale concerning dialysis therapy consisting of 7 satisfaction-based elements, which are humanity, technical competence, provision of information, physical environment, access, medical cost, and overall satisfaction.</td></tr></table>en_GB
dc.date.available2011-10-26T12:40:25Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T12:40:25Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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