2.50
Hdl Handle:
http://hdl.handle.net/10755/155718
Type:
Presentation
Title:
Using Patient Nursing Perceptions of Excellence to Define Policy
Abstract:
Using Patient Nursing Perceptions of Excellence to Define Policy
Conference Sponsor:Sigma Theta Tau International
Conference Year:2010
Author:Riner, Betty, MSN
P.I. Institution Name:St. Joseph/Candler Health System
Title:Clinical Nurse Specialist
Co-Authors:Susan Brooks Howell, MSN, EdD, RN; Helen M. Taggart, DSN, RN, ACNS-BC
21st INRC [Research Presentation] Purpose: The purpose of this presentation is to provide the research methodology and findings used to promote policy revision in the delivery of excellent patient care. These findings will be of interest to nurses at all levels in care delivery settings. Methods: A qualitative study was conducted on a medical surgical floor in a community hospital. Focus groups of 16 nurses on this 44 bed floor were surveyed by the academic partner of the research study to eliminate hesitancy to speak freely. The clinical nurse specialist of these two units conducted patient interviews of 15 patients. The data collected from the patients and the nurses were analyzed using thematic analysis. Results: The themes identified between the two groups indicated that patients and nurses had similar perceptions of excellent care. An interesting finding focused on the patient and nurse identification of who the nurse was. Nursing themes included barriers to the provision of excellent care. These barriers provide implications for policy revision or development in all care settings. Conclusion: Patient satisfaction is a nurse-sensitive indicator of much importance to health care systems. The literature supports that the level of a patient and nurse satisfaction with nursing care is influenced by many factors, not just the care provided by the nurse. As healthcare becomes more transparent, patient satisfaction data is often used by consumers to choose an acute care setting and also by administrators to benchmark quality. Based on our qualitative data outcomes, the facility has incorporated the following policy changes and additions to increase patient satisfaction: nurse routine patient rounding to include scripting and communication regarding care. Additional policies to include interventions to discriminate nursing from ancillary staff and communication to include any patient dissatisfiers.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleUsing Patient Nursing Perceptions of Excellence to Define Policyen_GB
dc.identifier.urihttp://hdl.handle.net/10755/155718-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Using Patient Nursing Perceptions of Excellence to Define Policy</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2010</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Riner, Betty, MSN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">St. Joseph/Candler Health System</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Clinical Nurse Specialist</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">rinerb@sjchs.org</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Susan Brooks Howell, MSN, EdD, RN; Helen M. Taggart, DSN, RN, ACNS-BC</td></tr><tr><td colspan="2" class="item-abstract">21st INRC [Research Presentation] Purpose: The purpose of this presentation is to provide the research methodology and findings used to promote policy revision in the delivery of excellent patient care. These findings will be of interest to nurses at all levels in care delivery settings. Methods: A qualitative study was conducted on a medical surgical floor in a community hospital. Focus groups of 16 nurses on this 44 bed floor were surveyed by the academic partner of the research study to eliminate hesitancy to speak freely. The clinical nurse specialist of these two units conducted patient interviews of 15 patients. The data collected from the patients and the nurses were analyzed using thematic analysis. Results: The themes identified between the two groups indicated that patients and nurses had similar perceptions of excellent care. An interesting finding focused on the patient and nurse identification of who the nurse was. Nursing themes included barriers to the provision of excellent care. These barriers provide implications for policy revision or development in all care settings. Conclusion: Patient satisfaction is a nurse-sensitive indicator of much importance to health care systems. The literature supports that the level of a patient and nurse satisfaction with nursing care is influenced by many factors, not just the care provided by the nurse. As healthcare becomes more transparent, patient satisfaction data is often used by consumers to choose an acute care setting and also by administrators to benchmark quality. Based on our qualitative data outcomes, the facility has incorporated the following policy changes and additions to increase patient satisfaction: nurse routine patient rounding to include scripting and communication regarding care. Additional policies to include interventions to discriminate nursing from ancillary staff and communication to include any patient dissatisfiers.</td></tr></table>en_GB
dc.date.available2011-10-26T14:06:31Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T14:06:31Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.