11.00
Hdl Handle:
http://hdl.handle.net/10755/155723
Type:
Presentation
Title:
Empowering Patients with a Hotline to the Chief Nursing Officer
Abstract:
Empowering Patients with a Hotline to the Chief Nursing Officer
Conference Sponsor:Sigma Theta Tau International
Conference Year:2010
Author:Ripper, Karen, MBA, RN, CNAA, FACHE
P.I. Institution Name:Martin Memorial Health Systems
Title:Chief Nursing Officer, Senior Vice-President
Co-Authors:Suzanne J. Crouch, EdD, MSN, ARNP, RN-BC
21st INRC [Research Presentation] Purpose: Boykin and Schoenhofer (2001), define authentic presence as one's intentionally being there with another. The purpose of this nursing research study was to provide a "hotline" to the Chief Nursing Officer in order to give patients a voice in healthcare decisions. Methods: One hundred patients from two sister hospitals were invited to participate in this study. The "hotline" number to the CNO was identified in red on the patient communication board. The participants were invited to contact the CNO regarding any aspect of their patient care experience 24/7. Prior to discharge, nurse researchers conducted patient interviews regarding their experience using the hotline. Questions for the interviews were as follows: "Tell me about your experience using the hotline." "Describe how direct access to the Chief Nursing Officer impacted your patient care experience." "Is there anything else that you believe may be important for us to know about your experience as a patient?" Results: Qualitative analysis revealed recurring themes identifying the "hotline" as reassuring, and offering a level of security. "I felt I was important enough to have my concerns addressed." "It felt reassuring to know that I could call about something serious and would not be ignored." Another theme involved relating a situation that needed to be remedied. "I called for pain medication but it took forty five minutes for the nurse to answer the call light." "I must have all my liquids measured and during the night, they don?t empty my hat often enough so that I can go." Conclusion: Implications for nursing practice include enhanced communication among nurses and patients, and increased patient satisfaction. Furthermore, nursing has a moral responsibility to speak with patients' voices (Gadow, 1989). Speaking with patients' voices is a professional responsibility that becomes the catalyst for expanding the body of nursing knowledge and discovering methods to better care for patients.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleEmpowering Patients with a Hotline to the Chief Nursing Officeren_GB
dc.identifier.urihttp://hdl.handle.net/10755/155723-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Empowering Patients with a Hotline to the Chief Nursing Officer</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2010</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Ripper, Karen, MBA, RN, CNAA, FACHE</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Martin Memorial Health Systems</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Chief Nursing Officer, Senior Vice-President</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">kripper@mmhs-fla.org</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Suzanne J. Crouch, EdD, MSN, ARNP, RN-BC</td></tr><tr><td colspan="2" class="item-abstract">21st INRC [Research Presentation] Purpose: Boykin and Schoenhofer (2001), define authentic presence as one's intentionally being there with another. The purpose of this nursing research study was to provide a &quot;hotline&quot; to the Chief Nursing Officer in order to give patients a voice in healthcare decisions. Methods: One hundred patients from two sister hospitals were invited to participate in this study. The &quot;hotline&quot; number to the CNO was identified in red on the patient communication board. The participants were invited to contact the CNO regarding any aspect of their patient care experience 24/7. Prior to discharge, nurse researchers conducted patient interviews regarding their experience using the hotline. Questions for the interviews were as follows: &quot;Tell me about your experience using the hotline.&quot; &quot;Describe how direct access to the Chief Nursing Officer impacted your patient care experience.&quot; &quot;Is there anything else that you believe may be important for us to know about your experience as a patient?&quot; Results: Qualitative analysis revealed recurring themes identifying the &quot;hotline&quot; as reassuring, and offering a level of security. &quot;I felt I was important enough to have my concerns addressed.&quot; &quot;It felt reassuring to know that I could call about something serious and would not be ignored.&quot; Another theme involved relating a situation that needed to be remedied. &quot;I called for pain medication but it took forty five minutes for the nurse to answer the call light.&quot; &quot;I must have all my liquids measured and during the night, they don?t empty my hat often enough so that I can go.&quot; Conclusion: Implications for nursing practice include enhanced communication among nurses and patients, and increased patient satisfaction. Furthermore, nursing has a moral responsibility to speak with patients' voices (Gadow, 1989). Speaking with patients' voices is a professional responsibility that becomes the catalyst for expanding the body of nursing knowledge and discovering methods to better care for patients.</td></tr></table>en_GB
dc.date.available2011-10-26T14:06:49Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T14:06:49Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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