2.50
Hdl Handle:
http://hdl.handle.net/10755/155754
Type:
Presentation
Title:
Companion phone technology brings “caring” back to the bedside
Abstract:
Companion phone technology brings “caring” back to the bedside
Conference Sponsor:Sigma Theta Tau International
Conference Year:2001
Conference Date:June, 2001
Author:Messmer, Patricia, PhD
P.I. Institution Name:Mount Sinai Medical Center
Title:Director of Nursing Research
Background. The length of stay (LOS) spent in an acute care facility and their satisfaction continues to be a concern among patients, their families and nurses and physicians treating them (Havill, 1996; Reese, 1998). Prolonged LOS is often related to several factors that contribute to decreased efficiency of services and consequently, a decrease in patient quality of care and increased risk for complications (Davis, 1995). Turkel and Ray (2000) indicated that the economic changes in healthcare have brought about a new reality for practice controlled by costs. Nurses, patients and administrators are affected by external economic forces and the subsequent impact on the nurse patient relationship. Objective of this study was to determine if “Companion Phone Technology” could decrease LOS while increasing nurse and patient satisfaction and enhancing economic resources. Design is a Comparative Descriptive study. Research Question: Does “Companion Phone Technology” serve as a therapeutic agent focusing on coordinating care at the bedside by increasing communication and interaction among nurses, physicians and patients? Theoretical basis was King’s (1981) concepts: perception, communication and interaction. The quality of the nurse-patient interaction should have a positive or negative influence on promotion of health in any nursing situation. Sample and setting: Thirty nurses completed the professional version of Turkel (2000) “Nurse-Patient Relationship Resource Questionnaire” (NPRRQ) pre and post the intervention of phone technology while 50 patients completed the patient form pre and post in a 985 bed academic medical center. Results: Results indicated increased satisfaction post “Companion Phones”. Nurses spent more time at the bedside because they used “Companion Phones” to call lab, x-ray and talk to other patients while at the bedside. Unexpected benefits were in providing care; nurses “handed over” their phones to “Long distance” family members of elderly patients, keeping them informed throughout ED stay. Implications: “Companion Phone” technology expedite the process of providing nursing care without interrupting direct bedside care and enhance patients and nurse satisfaction.
Repository Posting Date:
26-Oct-2011
Date of Publication:
Jun-2001
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleCompanion phone technology brings “caring” back to the bedsideen_GB
dc.identifier.urihttp://hdl.handle.net/10755/155754-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Companion phone technology brings &ldquo;caring&rdquo; back to the bedside</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2001</td></tr><tr class="item-conference-date"><td class="label">Conference Date:</td><td class="value">June, 2001</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Messmer, Patricia, PhD</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Mount Sinai Medical Center</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Director of Nursing Research</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">pmessmer@msmc.com</td></tr><tr><td colspan="2" class="item-abstract">Background. The length of stay (LOS) spent in an acute care facility and their satisfaction continues to be a concern among patients, their families and nurses and physicians treating them (Havill, 1996; Reese, 1998). Prolonged LOS is often related to several factors that contribute to decreased efficiency of services and consequently, a decrease in patient quality of care and increased risk for complications (Davis, 1995). Turkel and Ray (2000) indicated that the economic changes in healthcare have brought about a new reality for practice controlled by costs. Nurses, patients and administrators are affected by external economic forces and the subsequent impact on the nurse patient relationship. Objective of this study was to determine if &ldquo;Companion Phone Technology&rdquo; could decrease LOS while increasing nurse and patient satisfaction and enhancing economic resources. Design is a Comparative Descriptive study. Research Question: Does &ldquo;Companion Phone Technology&rdquo; serve as a therapeutic agent focusing on coordinating care at the bedside by increasing communication and interaction among nurses, physicians and patients? Theoretical basis was King&rsquo;s (1981) concepts: perception, communication and interaction. The quality of the nurse-patient interaction should have a positive or negative influence on promotion of health in any nursing situation. Sample and setting: Thirty nurses completed the professional version of Turkel (2000) &ldquo;Nurse-Patient Relationship Resource Questionnaire&rdquo; (NPRRQ) pre and post the intervention of phone technology while 50 patients completed the patient form pre and post in a 985 bed academic medical center. Results: Results indicated increased satisfaction post &ldquo;Companion Phones&rdquo;. Nurses spent more time at the bedside because they used &ldquo;Companion Phones&rdquo; to call lab, x-ray and talk to other patients while at the bedside. Unexpected benefits were in providing care; nurses &ldquo;handed over&rdquo; their phones to &ldquo;Long distance&rdquo; family members of elderly patients, keeping them informed throughout ED stay. Implications: &ldquo;Companion Phone&rdquo; technology expedite the process of providing nursing care without interrupting direct bedside care and enhance patients and nurse satisfaction.</td></tr></table>en_GB
dc.date.available2011-10-26T14:08:35Z-
dc.date.issued2001-06en_GB
dc.date.accessioned2011-10-26T14:08:35Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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