2.50
Hdl Handle:
http://hdl.handle.net/10755/156100
Type:
Presentation
Title:
Nursing Leadership Use of Motivational Language on Employee Retention
Abstract:
Nursing Leadership Use of Motivational Language on Employee Retention
Conference Sponsor:Sigma Theta Tau International
Conference Year:2010
Author:Joseph, M. Lindell, PhD, RN
P.I. Institution Name:Florida Hospital
Title:Lead Research Scientist
Co-Authors:Richard J. Bogue, PhD
21st INRC [Research Presentation] Purpose: To demonstrate and test a communication technique that impacts employee intent to leave. Methods: Communication is a powerful catalyst for the creation of shared values and trust. How organizational leaders communicate has been shown to affect employees' organizational identification, trust, job satisfaction, retention, and performance. The effect of Motivational Language (ML) on nursing has only been shown in one published study. Motivational Language describes three modes of communication that can improve managers' communication, improving organizational identification, trust, satisfaction and retention. These three modes of ML are (1) direction giving language, (2) empathetic language, and (3) meaning making language. Three studies (n=78, n=141, n=545) were used to assess the associations between ML by nurse managers and impacts on their subordinates. Participants were members of nursing practice councils, nurse managers, directors, and chief nursing officers at an 1100-bed tertiary hospital in the southeastern US. Using a previously validated measure, nurses rated their intent to leave and their own managers' use of ML and values. Managers then received reports giving them feedback on how their (anonymous) employees rate their ML and values. Results: Regression analyses revealed that nurses' intent to leave is predicted by their perceived job opportunities (p=0.001), how they perceive the values of their supervisors (p= 0.040), and how they rate their manager's use of motivational language (p=0.002) andÿempathetic ML in particular (p=0.011). Conclusion: ML is a method of communicating shared meaning, identification, understanding, and goals in nursing. ML communication practices can be taught to managers in order to improve organizational identification and nurse loyalty. Particularly when many communities are challenged to maintain engaged employees and an adequate level of nursing staff, improved ML skills among nurse managers may help build trust, improve nurse satisfaction and reduce nurses' intent to leave.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleNursing Leadership Use of Motivational Language on Employee Retentionen_GB
dc.identifier.urihttp://hdl.handle.net/10755/156100-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Nursing Leadership Use of Motivational Language on Employee Retention</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2010</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Joseph, M. Lindell, PhD, RN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Florida Hospital</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Lead Research Scientist</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">lindell.joseph@flhosp.org</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Richard J. Bogue, PhD</td></tr><tr><td colspan="2" class="item-abstract">21st INRC [Research Presentation] Purpose: To demonstrate and test a communication technique that impacts employee intent to leave. Methods: Communication is a powerful catalyst for the creation of shared values and trust. How organizational leaders communicate has been shown to affect employees' organizational identification, trust, job satisfaction, retention, and performance. The effect of Motivational Language (ML) on nursing has only been shown in one published study. Motivational Language describes three modes of communication that can improve managers' communication, improving organizational identification, trust, satisfaction and retention. These three modes of ML are (1) direction giving language, (2) empathetic language, and (3) meaning making language. Three studies (n=78, n=141, n=545) were used to assess the associations between ML by nurse managers and impacts on their subordinates. Participants were members of nursing practice councils, nurse managers, directors, and chief nursing officers at an 1100-bed tertiary hospital in the southeastern US. Using a previously validated measure, nurses rated their intent to leave and their own managers' use of ML and values. Managers then received reports giving them feedback on how their (anonymous) employees rate their ML and values. Results: Regression analyses revealed that nurses' intent to leave is predicted by their perceived job opportunities (p=0.001), how they perceive the values of their supervisors (p= 0.040), and how they rate their manager's use of motivational language (p=0.002) and&yuml;empathetic ML in particular (p=0.011). Conclusion: ML is a method of communicating shared meaning, identification, understanding, and goals in nursing. ML communication practices can be taught to managers in order to improve organizational identification and nurse loyalty. Particularly when many communities are challenged to maintain engaged employees and an adequate level of nursing staff, improved ML skills among nurse managers may help build trust, improve nurse satisfaction and reduce nurses' intent to leave.</td></tr></table>en_GB
dc.date.available2011-10-26T14:27:15Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T14:27:15Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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