Planning for Informatics Support of Nursing: What Five Years of Data Can Tell Us

2.00
Hdl Handle:
http://hdl.handle.net/10755/156387
Type:
Presentation
Title:
Planning for Informatics Support of Nursing: What Five Years of Data Can Tell Us
Abstract:
Planning for Informatics Support of Nursing: What Five Years of Data Can Tell Us
Conference Sponsor:Sigma Theta Tau International
Conference Year:2006
Author:Beebe, Michael E., RN, DNS
P.I. Institution Name:VA Puget Sound Health Care System
Title:Clinical Applications Coordinator
Co-Authors:Randy Grekowicz, RPh, MBA
Popular and clinical literature has been chronicling the increasing movement of health care agencies to electronic means to capture information about the care given to patients. Since nurses generally represent the largest user group in any health care setting, attention should be given to supporting nurses as they move towards the electronic health record and electronic documentation of medication administration. For the last eight years our agency has had a completely electronic health record for all in-patients and out-patients. For the last five years we have electronically documented all inpatient medication administration. During this time we have been collecting data relating to user assistance calls to our clinical support group. In this study we will report on data collected from calls by all users to the clinical support team in a large VA medical center with more than 3,500 users, with approximately 20% nurses and student nurses. Over a five month period in 2005 we recorded 668 calls, with approximately 20% missing data. Nurses represented 33% of those calls. We have found that the largest single source of help calls is difficulty with user sign-on to our various electronic systems. With so many different systems and because of patient data privacy requirements, users will have at least three different sets of log-on codes with some having even more codes. This information, along with other results from this study, could assist nurse managers and planners in building support systems that facilitate nurses in their use of electronic documentation systems. Such information could prove valuable to agencies that are planning implementation of electronic health records. Our own anecdotal experience has taught us that providing adequate support before and during system implementation can go a long way towards achieving a successful implementation of electronic health record systems.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titlePlanning for Informatics Support of Nursing: What Five Years of Data Can Tell Usen_GB
dc.identifier.urihttp://hdl.handle.net/10755/156387-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Planning for Informatics Support of Nursing: What Five Years of Data Can Tell Us</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Sigma Theta Tau International</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2006</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Beebe, Michael E., RN, DNS</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">VA Puget Sound Health Care System</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Clinical Applications Coordinator</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">michael.beebe@med.va.gov</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Randy Grekowicz, RPh, MBA</td></tr><tr><td colspan="2" class="item-abstract">Popular and clinical literature has been chronicling the increasing movement of health care agencies to electronic means to capture information about the care given to patients. Since nurses generally represent the largest user group in any health care setting, attention should be given to supporting nurses as they move towards the electronic health record and electronic documentation of medication administration. For the last eight years our agency has had a completely electronic health record for all in-patients and out-patients. For the last five years we have electronically documented all inpatient medication administration. During this time we have been collecting data relating to user assistance calls to our clinical support group. In this study we will report on data collected from calls by all users to the clinical support team in a large VA medical center with more than 3,500 users, with approximately 20% nurses and student nurses. Over a five month period in 2005 we recorded 668 calls, with approximately 20% missing data. Nurses represented 33% of those calls. We have found that the largest single source of help calls is difficulty with user sign-on to our various electronic systems. With so many different systems and because of patient data privacy requirements, users will have at least three different sets of log-on codes with some having even more codes. This information, along with other results from this study, could assist nurse managers and planners in building support systems that facilitate nurses in their use of electronic documentation systems. Such information could prove valuable to agencies that are planning implementation of electronic health records. Our own anecdotal experience has taught us that providing adequate support before and during system implementation can go a long way towards achieving a successful implementation of electronic health record systems.</td></tr></table>en_GB
dc.date.available2011-10-26T14:43:57Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T14:43:57Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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