Consistency, Communication and Coaching; the three C's in the development and utilization of a Core Charge Nurse Group

2.50
Hdl Handle:
http://hdl.handle.net/10755/156955
Category:
Abstract
Type:
Presentation
Title:
Consistency, Communication and Coaching; the three C's in the development and utilization of a Core Charge Nurse Group
Author(s):
Blessing, Lisa
Author Details:
Lisa Blessing, Riverside Methodist Hospital, Columbus, Ohio, USA, email: lisa.marie02@hotmail.com
Abstract:
PURPOSE: A critical care core charge nurse group was developed and implemented to provide consistency, communication, and leadership coaching among staff members in the ICU. DESCRIPTION: In January 2009 a core charge nurse group was developed to assist management in conveying information and processes to staff and to provide peer coaching to improve performance. All charge nurses who were interested in becoming part of this group were evaluated by their peers, hospital supervisors, respiratory therapist, and physicians. The evaluation tool consisted of questions regarding the candidateÆs performance in customer service, professional growth, stewardship, and communication. Based on the feedback from the evaluations and insight from the management team, members of the core charge group were selected. These nurses are required to maintain certifications, attend 10 monthly meetings, create an agenda and lead 1 meeting annually, have no disciplinary action, and attend a crucial conversations and safety coach class. They demonstrate leadership skills by doing daily audits, safety huddles, maintain 103% productivity through appropriate staffing reductions, and actively promote staff in professional development by supporting them with challenging assignments. This group role modeled professionalism by adhering to a professionalism standards statement that they created, which was then adopted by the nursing staff. EVALUATION/OUTCOMES:Seven nurses were selected to be part of the core charge nurse group. This group has provided consistency, improved communication, promoted professional growth and has contributed to the increase in staff satisfaction. Physician satisfaction and work flow has also improved as evidenced by open communication with nursing staff. The core charge group has provided objective feedback for quality improvement in the unit and is a reliable source for the implementation of new initiatives. The group provides constant observation and has performed immediate peer coaching, when necessary. In order to maintain the highest standards each core charge nurse is evaluated annually by their peers.
Repository Posting Date:
26-Oct-2011
Date of Publication:
26-Oct-2011
Citation:
2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866
Conference Date:
2010
Conference Name:
National Teaching Institute and Critical Care Exposition
Conference Host:
American Association of Critical-Care Nurses
Conference Location:
Washington, D.C., USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleConsistency, Communication and Coaching; the three C's in the development and utilization of a Core Charge Nurse Groupen_GB
dc.contributor.authorBlessing, Lisaen_GB
dc.author.detailsLisa Blessing, Riverside Methodist Hospital, Columbus, Ohio, USA, email: lisa.marie02@hotmail.comen_GB
dc.identifier.urihttp://hdl.handle.net/10755/156955-
dc.description.abstractPURPOSE: A critical care core charge nurse group was developed and implemented to provide consistency, communication, and leadership coaching among staff members in the ICU. DESCRIPTION: In January 2009 a core charge nurse group was developed to assist management in conveying information and processes to staff and to provide peer coaching to improve performance. All charge nurses who were interested in becoming part of this group were evaluated by their peers, hospital supervisors, respiratory therapist, and physicians. The evaluation tool consisted of questions regarding the candidateÆs performance in customer service, professional growth, stewardship, and communication. Based on the feedback from the evaluations and insight from the management team, members of the core charge group were selected. These nurses are required to maintain certifications, attend 10 monthly meetings, create an agenda and lead 1 meeting annually, have no disciplinary action, and attend a crucial conversations and safety coach class. They demonstrate leadership skills by doing daily audits, safety huddles, maintain 103% productivity through appropriate staffing reductions, and actively promote staff in professional development by supporting them with challenging assignments. This group role modeled professionalism by adhering to a professionalism standards statement that they created, which was then adopted by the nursing staff. EVALUATION/OUTCOMES:Seven nurses were selected to be part of the core charge nurse group. This group has provided consistency, improved communication, promoted professional growth and has contributed to the increase in staff satisfaction. Physician satisfaction and work flow has also improved as evidenced by open communication with nursing staff. The core charge group has provided objective feedback for quality improvement in the unit and is a reliable source for the implementation of new initiatives. The group provides constant observation and has performed immediate peer coaching, when necessary. In order to maintain the highest standards each core charge nurse is evaluated annually by their peers.en_GB
dc.date.available2011-10-26T19:17:32Z-
dc.date.issued2011-10-26en_GB
dc.date.accessioned2011-10-26T19:17:32Z-
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.conference.date2010en_GB
dc.conference.nameNational Teaching Institute and Critical Care Expositionen_GB
dc.conference.hostAmerican Association of Critical-Care Nursesen_GB
dc.conference.locationWashington, D.C., USAen_GB
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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