2.50
Hdl Handle:
http://hdl.handle.net/10755/157006
Category:
Abstract
Type:
Presentation
Title:
Can You Hear Me Now? Condition "H" Hears You And Rapid Response Is On The Way !
Author(s):
Lepman, Deborah A.; Hewett, Mary; Lemasters, Sherry
Author Details:
Deborah A. Lepman, RN,MPH,CEN, Hoag Memorial Hospital Presbyterian, Newport Beach, California, USA, email: dlepman@hoaghospital.org; Mary Hewett; Sherry Lemasters
Abstract:
PURPOSE: Our hospital is dedicated to the delivery of patient-centered care. Empowering our patients to participate in the decision making and delivery of their care is pivotal to this process. Patient safety is our top priority. We welcome our patients, their families and loved ones to partner with us to ensure optimal care and safety during their hospital stay. DESCRIPTION: Condition Help, or Condition "H," is our hospital's initiative to enable patients and their loved ones to call for help when a patient is in distress and they feel they are not receiving the medical attention they require. Patients and families are informed of Condition H on admission, through brochures and posters displayed in hallways and patient rooms, an in discussions with their care givers. To access Condition H, the patient or family dials a specific extension that connects them to the operator. The operator has discrete criteria to screen for a valid Condition H call. Should the patient's call be an appropriate Condition H, for example, the patient or family believes there has been a worrisome change in the patient's condition or after speaking with a member of the health care team, the patient continues to have serious concerns about their care, the operator will activate the rapid response team (RRT). The RRT responds immediately to the bedside. Should the call not be a valid Condition H (eg, diet, TV, phone, or temperature concern), the operator will call the patient care unit and inform the charge nurse of the patientÆs concern or request. EVALUATION/OUTCOMES:We knew we had to bring a "family lifeline" to our patients. In offering them the Condition H option, we demonstrate our commitment to them as partners in their care. The RRT council/s goal is to widen our patient safety net through our Condition H initiative and disseminate "lessons learned" to physicians and nursing staff. Condition H was implemented in June 2008. Since then, 22 Condition H calls have been initiated. Of those, one necessitated a patient transfer to a higher level of care and 6 resulted in medical or nursing intervention. Patients and families express appreciation and a renewed sense of confidence due to this important safety measure.
Repository Posting Date:
26-Oct-2011
Date of Publication:
26-Oct-2011
Citation:
2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866
Conference Date:
2010
Conference Name:
National Teaching Institute and Critical Care Exposition
Conference Host:
American Association of Critical-Care Nurses
Conference Location:
Washington, D.C., USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleCan You Hear Me Now? Condition "H" Hears You And Rapid Response Is On The Way !en_GB
dc.contributor.authorLepman, Deborah A.en_GB
dc.contributor.authorHewett, Maryen_GB
dc.contributor.authorLemasters, Sherryen_GB
dc.author.detailsDeborah A. Lepman, RN,MPH,CEN, Hoag Memorial Hospital Presbyterian, Newport Beach, California, USA, email: dlepman@hoaghospital.org; Mary Hewett; Sherry Lemastersen_GB
dc.identifier.urihttp://hdl.handle.net/10755/157006-
dc.description.abstractPURPOSE: Our hospital is dedicated to the delivery of patient-centered care. Empowering our patients to participate in the decision making and delivery of their care is pivotal to this process. Patient safety is our top priority. We welcome our patients, their families and loved ones to partner with us to ensure optimal care and safety during their hospital stay. DESCRIPTION: Condition Help, or Condition "H," is our hospital's initiative to enable patients and their loved ones to call for help when a patient is in distress and they feel they are not receiving the medical attention they require. Patients and families are informed of Condition H on admission, through brochures and posters displayed in hallways and patient rooms, an in discussions with their care givers. To access Condition H, the patient or family dials a specific extension that connects them to the operator. The operator has discrete criteria to screen for a valid Condition H call. Should the patient's call be an appropriate Condition H, for example, the patient or family believes there has been a worrisome change in the patient's condition or after speaking with a member of the health care team, the patient continues to have serious concerns about their care, the operator will activate the rapid response team (RRT). The RRT responds immediately to the bedside. Should the call not be a valid Condition H (eg, diet, TV, phone, or temperature concern), the operator will call the patient care unit and inform the charge nurse of the patientÆs concern or request. EVALUATION/OUTCOMES:We knew we had to bring a "family lifeline" to our patients. In offering them the Condition H option, we demonstrate our commitment to them as partners in their care. The RRT council/s goal is to widen our patient safety net through our Condition H initiative and disseminate "lessons learned" to physicians and nursing staff. Condition H was implemented in June 2008. Since then, 22 Condition H calls have been initiated. Of those, one necessitated a patient transfer to a higher level of care and 6 resulted in medical or nursing intervention. Patients and families express appreciation and a renewed sense of confidence due to this important safety measure.en_GB
dc.date.available2011-10-26T19:20:15Z-
dc.date.issued2011-10-26en_GB
dc.date.accessioned2011-10-26T19:20:15Z-
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.conference.date2010en_GB
dc.conference.nameNational Teaching Institute and Critical Care Expositionen_GB
dc.conference.hostAmerican Association of Critical-Care Nursesen_GB
dc.conference.locationWashington, D.C., USAen_GB
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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