2.50
Hdl Handle:
http://hdl.handle.net/10755/157061
Category:
Abstract
Type:
Presentation
Title:
Multilevel Creative Approach to Increasing Family
Author(s):
Vaupel-Juart, Stephanie A.
Author Details:
Stephanie A. Vaupel-Juart, RN,CCRN, The Ohio State University Medical Center, Columbus, Ohio, USA, email: vaupel-juart.1@osu.edu
Abstract:
PURPOSE: Our institution currently monitors family satisfaction through a questionnaire administered after patient discharge. In response to patient and family comments, a family care coordinator was hired to assist families and to improve communication. After institution of this role, the surgical intensive care unit (SICU) saw a significant improvement in our satisfaction scores. This empowered our Unit Leadership Committee to begin a project with a goal to increase family satisfaction. DESCRIPTION: A literature search was done to identify areas for improvement that are seen throughout critical care. The majority of the literature identifies 5 needs: support, comfort, proximity, information, and assurance. Families of patients in the SICU were interviewed to evaluate family satisfaction of nursing care, communication of the health care team, level of family support provided by the health care team, and any other concerns to identify areas specific to our SICU unit that were of concern. Based on the feedback, the needs identified were reflective of that in the research. Building on the family care coordinator role, a 4-prong approach was used to develop a strategy to help further improve family satisfaction scores. First, we filmed a video and played it on the waiting room TVs, we designed an orientation booklet, and we developed and initiated family care conferences. Finally, RN education was done to ensure that the all messages and information given to the family were consistent. Each of these interventions was evaluated to ensure that the same concepts and themes were addressed. A new family satisfaction evaluation tool was adopted and administered while the patient was still in the unit. EVALUATION/OUTCOMES:At this time we are instituting all of the strategies and will evaluate the interventions. We expect results in 3 - 4 months.
Repository Posting Date:
26-Oct-2011
Date of Publication:
26-Oct-2011
Citation:
2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866
Conference Date:
2010
Conference Name:
National Teaching Institute and Critical Care Exposition
Conference Host:
American Association of Critical-Care Nurses
Conference Location:
Washington, D.C., USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleMultilevel Creative Approach to Increasing Familyen_GB
dc.contributor.authorVaupel-Juart, Stephanie A.en_GB
dc.author.detailsStephanie A. Vaupel-Juart, RN,CCRN, The Ohio State University Medical Center, Columbus, Ohio, USA, email: vaupel-juart.1@osu.eduen_GB
dc.identifier.urihttp://hdl.handle.net/10755/157061-
dc.description.abstractPURPOSE: Our institution currently monitors family satisfaction through a questionnaire administered after patient discharge. In response to patient and family comments, a family care coordinator was hired to assist families and to improve communication. After institution of this role, the surgical intensive care unit (SICU) saw a significant improvement in our satisfaction scores. This empowered our Unit Leadership Committee to begin a project with a goal to increase family satisfaction. DESCRIPTION: A literature search was done to identify areas for improvement that are seen throughout critical care. The majority of the literature identifies 5 needs: support, comfort, proximity, information, and assurance. Families of patients in the SICU were interviewed to evaluate family satisfaction of nursing care, communication of the health care team, level of family support provided by the health care team, and any other concerns to identify areas specific to our SICU unit that were of concern. Based on the feedback, the needs identified were reflective of that in the research. Building on the family care coordinator role, a 4-prong approach was used to develop a strategy to help further improve family satisfaction scores. First, we filmed a video and played it on the waiting room TVs, we designed an orientation booklet, and we developed and initiated family care conferences. Finally, RN education was done to ensure that the all messages and information given to the family were consistent. Each of these interventions was evaluated to ensure that the same concepts and themes were addressed. A new family satisfaction evaluation tool was adopted and administered while the patient was still in the unit. EVALUATION/OUTCOMES:At this time we are instituting all of the strategies and will evaluate the interventions. We expect results in 3 - 4 months.en_GB
dc.date.available2011-10-26T19:23:10Z-
dc.date.issued2011-10-26en_GB
dc.date.accessioned2011-10-26T19:23:10Z-
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.conference.date2010en_GB
dc.conference.nameNational Teaching Institute and Critical Care Expositionen_GB
dc.conference.hostAmerican Association of Critical-Care Nursesen_GB
dc.conference.locationWashington, D.C., USAen_GB
dc.identifier.citation2010 National Teaching Institute Research Abstracts. American Journal of Critical Care, 19(3), e15-e28. doi:10.4037/ajcc2010866en_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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