2.50
Hdl Handle:
http://hdl.handle.net/10755/158316
Type:
Presentation
Title:
Development of an interpersonal communication style inventory
Abstract:
Development of an interpersonal communication style inventory
Conference Sponsor:Western Institute of Nursing
Conference Year:2003
Author:Shapiro, Susan
P.I. Institution Name:Oregon Health & Science University, School of Nursing
Title:Graduate Research Assistant
Contact Address:3455 SW U.S. Veterans Hospital Road, Portland, OR, 97239, USA
Co-Authors: Izumi, S.; Tanner, C.; Perrin, N.
The ICSI is a 27-item scale organized in six domains. Each item on the scale describes a behavior associated with the relevant domain: expression of care and concern, individualization, confidence-building, responsiveness, engagement of caller in mutual decision-making, and clarity of information and advice. Threshold scores were computed for each domain, and a threshold total score was generated for each call (possible range 0-6). Per-cent agreements on threshold scores within the six domains range from 57.1% to 97.1% depending on domains and raters. Correlations of threshold total score ranged .259 to .683 depending on raters. Five expert telephone advice nurses were asked to evaluate the ICSI for content validity; they agreed that the instrument was a good representation of communication skills associated with good telephone advice nursing. The results of ANOVA F=5.04 (df=29, 699, p=.00), demonstrating that the variability between nurses was significantly greater than the variability within each nurse. Intra-class correlation coefficient on threshold total score was .14 and reliability score was .764. Although the ICC on threshold total score is somewhat low, it accounts for reasonable amount of variability existing in the telephone advice nursing communication. The ICSI score is used to explore the relationship between nurses’ interpersonal communication style and outcomes such as patient satisfaction and follow through with advice.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Western Institute of Nursing

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleDevelopment of an interpersonal communication style inventoryen_GB
dc.identifier.urihttp://hdl.handle.net/10755/158316-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Development of an interpersonal communication style inventory </td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Western Institute of Nursing</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2003</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Shapiro, Susan</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Oregon Health &amp; Science University, School of Nursing</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Graduate Research Assistant</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">3455 SW U.S. Veterans Hospital Road, Portland, OR, 97239, USA</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value"> Izumi, S.; Tanner, C.; Perrin, N. </td></tr><tr><td colspan="2" class="item-abstract">The ICSI is a 27-item scale organized in six domains. Each item on the scale describes a behavior associated with the relevant domain: expression of care and concern, individualization, confidence-building, responsiveness, engagement of caller in mutual decision-making, and clarity of information and advice. Threshold scores were computed for each domain, and a threshold total score was generated for each call (possible range 0-6). Per-cent agreements on threshold scores within the six domains range from 57.1% to 97.1% depending on domains and raters. Correlations of threshold total score ranged .259 to .683 depending on raters. Five expert telephone advice nurses were asked to evaluate the ICSI for content validity; they agreed that the instrument was a good representation of communication skills associated with good telephone advice nursing. The results of ANOVA F=5.04 (df=29, 699, p=.00), demonstrating that the variability between nurses was significantly greater than the variability within each nurse. Intra-class correlation coefficient on threshold total score was .14 and reliability score was .764. Although the ICC on threshold total score is somewhat low, it accounts for reasonable amount of variability existing in the telephone advice nursing communication. The ICSI score is used to explore the relationship between nurses&rsquo; interpersonal communication style and outcomes such as patient satisfaction and follow through with advice. </td></tr></table>en_GB
dc.date.available2011-10-26T20:43:29Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T20:43:29Z-
dc.description.sponsorshipWestern Institute of Nursingen_GB
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