2.50
Hdl Handle:
http://hdl.handle.net/10755/159483
Type:
Presentation
Title:
Measurement of Primary Care Provider Satisfaction
Abstract:
Measurement of Primary Care Provider Satisfaction
Conference Sponsor:Midwest Nursing Research Society
Conference Year:2002
Author:Schneider, Joanne, MSN/MN/MNSc/MNE
P.I. Institution Name:Saint Louis University
Title:Assistant Professor
Contact Address:School of Nursing, 3525 Caroline Street, St. Louis, MO, 63104, USA
Contact Telephone:314.577.8937
Managed care organizations (MCOs) can use primary care providers' input to improve their services. One form of input is provider satisfaction. However, no measures of provider satisfaction with MCO services were found. The purpose of this study was to develop the Primary Care Provider Satisfaction Measure (PCPSM) and test its psychometric properties. An Integrated Service Conceptual Framework that incorporates precertification/referral procedure, case management process, credentialing/network services, claim/reimbursement process, provider relations, and service performance guided this study. Items of the PCPSM were generated from an extensive literature review and review of the documentation of a Midwestern MCO. Three nursing faculty members with expertise in health care administration and two MCO administrators served as content experts. Items were revised based on the experts' evaluation using content validity indices (CVI). The revised PCPSM consists of 23 items measuring six dimensions of providers' satisfaction. Item CVI ranged from 0.40 to 1.00; the total scale CVI was 0.66. To enhance return rate, only three subscales (precertification/referral procedure, claim and reimbursement process, and provider relations; 12 items) were mailed to providers. Two hundred seventy three primary care providers completed the PCPSM. Exploratory factor analysis, using a random subsample of 136 providers, resulted in a three-factor solution accounting for 80.7% variance. Confirmatory factor analysis, using an independent subsample of 137 providers, supported the three-factor model with RMSEA=0.10, 90% confidence interval for RMSEA=(0.077; 0.13), NFI=0.91, NNFI=0.93, and CFI=0.95. Alpha coefficients for the three subscales ranged from 0.91 to 0.95. The three subscales exhibited good internal consistency reliability and good construct validity. Testing of the remaining three subscales is planned for next year.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Midwest Nursing Research Society

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleMeasurement of Primary Care Provider Satisfactionen_GB
dc.identifier.urihttp://hdl.handle.net/10755/159483-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Measurement of Primary Care Provider Satisfaction</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Midwest Nursing Research Society</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2002</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Schneider, Joanne, MSN/MN/MNSc/MNE</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Saint Louis University</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Assistant Professor</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">School of Nursing, 3525 Caroline Street, St. Louis, MO, 63104, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">314.577.8937</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">schneijk@slu.edu</td></tr><tr><td colspan="2" class="item-abstract">Managed care organizations (MCOs) can use primary care providers' input to improve their services. One form of input is provider satisfaction. However, no measures of provider satisfaction with MCO services were found. The purpose of this study was to develop the Primary Care Provider Satisfaction Measure (PCPSM) and test its psychometric properties. An Integrated Service Conceptual Framework that incorporates precertification/referral procedure, case management process, credentialing/network services, claim/reimbursement process, provider relations, and service performance guided this study. Items of the PCPSM were generated from an extensive literature review and review of the documentation of a Midwestern MCO. Three nursing faculty members with expertise in health care administration and two MCO administrators served as content experts. Items were revised based on the experts' evaluation using content validity indices (CVI). The revised PCPSM consists of 23 items measuring six dimensions of providers' satisfaction. Item CVI ranged from 0.40 to 1.00; the total scale CVI was 0.66. To enhance return rate, only three subscales (precertification/referral procedure, claim and reimbursement process, and provider relations; 12 items) were mailed to providers. Two hundred seventy three primary care providers completed the PCPSM. Exploratory factor analysis, using a random subsample of 136 providers, resulted in a three-factor solution accounting for 80.7% variance. Confirmatory factor analysis, using an independent subsample of 137 providers, supported the three-factor model with RMSEA=0.10, 90% confidence interval for RMSEA=(0.077; 0.13), NFI=0.91, NNFI=0.93, and CFI=0.95. Alpha coefficients for the three subscales ranged from 0.91 to 0.95. The three subscales exhibited good internal consistency reliability and good construct validity. Testing of the remaining three subscales is planned for next year.</td></tr></table>en_GB
dc.date.available2011-10-26T22:03:29Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T22:03:29Z-
dc.description.sponsorshipMidwest Nursing Research Societyen_GB
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