2.50
Hdl Handle:
http://hdl.handle.net/10755/160461
Type:
Presentation
Title:
Research on the total quality management of the general hospitals in Korea
Abstract:
Research on the total quality management of the general hospitals in Korea
Conference Sponsor:Midwest Nursing Research Society
Conference Year:2003
Author:Sung, Mi-Hae
Contact Address: Nursing Department, 633-165, Gaegeum-dong, Busanjin-gu, Busan, 614-735, South Korea
Co-Authors:Ki-Chun Tak
This research first finds out the resources, activities, and effectiveness of quality management effort and the resulting customer satisfaction when the total quality management is lacking in most Korean medical agencies today. This study utilize actual data and presents a theoretical model which explains that the resources of quality management affect the activities and that fruit of the quality management effort benefits the customers in the end. Subjects included 263 doctors, nurses, and administrative workers who come from 220 hospitals that are member of Korean Hospital Association and have more than 200 beds each. This study conducts a corroborative analysis through executing a survey, getting a descriptive statistical result on the subjects' characteristics and the research variables using SPSS 9.0 WIN PROGRAMS, and the model is approved through analyzing its make-up using LISREL 8.12 WIN PROGRAM. The study's finding is the following: 1) the management leadership affects the worker's educational training, the quality of medical service, and the survey of customer satisfaction positively; 2) the internal customer satisfaction affects the worker's participation, educational training, the quality of medical service, and the survey of customer satisfaction positively; 3) the internal quality management appears to affect the result of quality management positively; 4) the external customer satisfaction appears to affect the result of quality management positively. In conclusion, the findings in this study indicate that medical agencies need to utilize the active variables of quality management in order to successfully establish a total quality management. AN: MN030307
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Midwest Nursing Research Society

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleResearch on the total quality management of the general hospitals in Koreaen_GB
dc.identifier.urihttp://hdl.handle.net/10755/160461-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Research on the total quality management of the general hospitals in Korea </td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Midwest Nursing Research Society</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2003</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Sung, Mi-Hae</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value"> Nursing Department, 633-165, Gaegeum-dong, Busanjin-gu, Busan, 614-735, South Korea</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Ki-Chun Tak</td></tr><tr><td colspan="2" class="item-abstract">This research first finds out the resources, activities, and effectiveness of quality management effort and the resulting customer satisfaction when the total quality management is lacking in most Korean medical agencies today. This study utilize actual data and presents a theoretical model which explains that the resources of quality management affect the activities and that fruit of the quality management effort benefits the customers in the end. Subjects included 263 doctors, nurses, and administrative workers who come from 220 hospitals that are member of Korean Hospital Association and have more than 200 beds each. This study conducts a corroborative analysis through executing a survey, getting a descriptive statistical result on the subjects' characteristics and the research variables using SPSS 9.0 WIN PROGRAMS, and the model is approved through analyzing its make-up using LISREL 8.12 WIN PROGRAM. The study's finding is the following: 1) the management leadership affects the worker's educational training, the quality of medical service, and the survey of customer satisfaction positively; 2) the internal customer satisfaction affects the worker's participation, educational training, the quality of medical service, and the survey of customer satisfaction positively; 3) the internal quality management appears to affect the result of quality management positively; 4) the external customer satisfaction appears to affect the result of quality management positively. In conclusion, the findings in this study indicate that medical agencies need to utilize the active variables of quality management in order to successfully establish a total quality management. AN: MN030307</td></tr></table>en_GB
dc.date.available2011-10-26T22:57:55Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T22:57:55Z-
dc.description.sponsorshipMidwest Nursing Research Societyen_GB
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