First Line Nurse Manager Role and Relationship to Patient and Nursing Staff Satisfaction

2.50
Hdl Handle:
http://hdl.handle.net/10755/160543
Type:
Presentation
Title:
First Line Nurse Manager Role and Relationship to Patient and Nursing Staff Satisfaction
Abstract:
First Line Nurse Manager Role and Relationship to Patient and Nursing Staff Satisfaction
Conference Sponsor:Midwest Nursing Research Society
Conference Year:2002
Author:Lageson, Cathrine
P.I. Institution Name:University of Wisconsin-Milwaukee
Title:Assistant Professor
Contact Address:School of Nursing, Cunningham Hall, Room 691, PO Box 413, Milwaukee, WI, 53201, USA
Contact Telephone:414.229.5558
In the body of literature about the nurse manager role and quality management, there are few reported studies that describe how managers influence customer satisfaction as a unit outcome. This relationship was explored as part of a larger descriptive study using a cross-sectional survey design. The relationship between the major study variables, including quality-mindedness, managerial leadership, decision-making, communication, and unit culture, and outcomes of patient satisfaction and nursing personnel job satisfaction were tested using a theoretical framework based on Donabedian's framework of quality, the National ICU Study, and the nursing administration literature. Data were collected from nurse managers, nursing personnel, and physicians from 23 Midwestern hospitals that used a standardized patient satisfaction questionnaire. The results for two research questions are based on unaggregated and aggregated unit level data for 53 inpatient, non-ICU-nursing units. The primary methods of data analyses included Pearson product moment correlations and regression. Significant predictor variables for job satisfaction were quality-mindedness (R2=.218, p < .01), managerial leadership (R2=.414, p < .05), and leadership and constructive culture (R2=.504, p < .05). Average daily census was found to be a significant predictor for overall patient satisfaction (R2=.301, p < .05) and satisfaction with nursing care (R2=.372, p < .05). Average daily census is a significant predictor of patient satisfaction implying that as unit census increases, patients are less likely to be satisfied. Job satisfaction also impacts on patients. It can be inferred from the results that nurses that are less satisfied may negatively impact patient satisfaction. Overall, the results imply that nurse managers impact job satisfaction but the relationship between the manager and the satisfaction of patients is more tenuous. Further work is necessary to understand the relationship between the managerial variables and customer satisfaction as an outcome.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Midwest Nursing Research Society

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleFirst Line Nurse Manager Role and Relationship to Patient and Nursing Staff Satisfactionen_GB
dc.identifier.urihttp://hdl.handle.net/10755/160543-
dc.description.abstract<table><tr><td colspan="2" class="item-title">First Line Nurse Manager Role and Relationship to Patient and Nursing Staff Satisfaction</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Midwest Nursing Research Society</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2002</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Lageson, Cathrine</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">University of Wisconsin-Milwaukee</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Assistant Professor</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">School of Nursing, Cunningham Hall, Room 691, PO Box 413, Milwaukee, WI, 53201, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">414.229.5558</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">clageson@uwm.edu</td></tr><tr><td colspan="2" class="item-abstract">In the body of literature about the nurse manager role and quality management, there are few reported studies that describe how managers influence customer satisfaction as a unit outcome. This relationship was explored as part of a larger descriptive study using a cross-sectional survey design. The relationship between the major study variables, including quality-mindedness, managerial leadership, decision-making, communication, and unit culture, and outcomes of patient satisfaction and nursing personnel job satisfaction were tested using a theoretical framework based on Donabedian's framework of quality, the National ICU Study, and the nursing administration literature. Data were collected from nurse managers, nursing personnel, and physicians from 23 Midwestern hospitals that used a standardized patient satisfaction questionnaire. The results for two research questions are based on unaggregated and aggregated unit level data for 53 inpatient, non-ICU-nursing units. The primary methods of data analyses included Pearson product moment correlations and regression. Significant predictor variables for job satisfaction were quality-mindedness (R2=.218, p &lt; .01), managerial leadership (R2=.414, p &lt; .05), and leadership and constructive culture (R2=.504, p &lt; .05). Average daily census was found to be a significant predictor for overall patient satisfaction (R2=.301, p &lt; .05) and satisfaction with nursing care (R2=.372, p &lt; .05). Average daily census is a significant predictor of patient satisfaction implying that as unit census increases, patients are less likely to be satisfied. Job satisfaction also impacts on patients. It can be inferred from the results that nurses that are less satisfied may negatively impact patient satisfaction. Overall, the results imply that nurse managers impact job satisfaction but the relationship between the manager and the satisfaction of patients is more tenuous. Further work is necessary to understand the relationship between the managerial variables and customer satisfaction as an outcome. </td></tr></table>en_GB
dc.date.available2011-10-26T23:02:43Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T23:02:43Z-
dc.description.sponsorshipMidwest Nursing Research Societyen_GB
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