Quality Healthcare as Defined by Healthcare Providers and Consumers in Two Ministry of Health Hospitals in Alexandria, Egypt

2.50
Hdl Handle:
http://hdl.handle.net/10755/161087
Type:
Presentation
Title:
Quality Healthcare as Defined by Healthcare Providers and Consumers in Two Ministry of Health Hospitals in Alexandria, Egypt
Abstract:
Quality Healthcare as Defined by Healthcare Providers and Consumers in Two Ministry of Health Hospitals in Alexandria, Egypt
Conference Sponsor:Midwest Nursing Research Society
Conference Year:2006
Author:Farag, Amany, MSN, BSN, RN
P.I. Institution Name:Case Western Reserve University
Title:Predoctoral Student
Contact Address:Nursing Department, 2744 Mayfield Rd, #5, Cleveland Heights, OH, 44106, USA
Contact Telephone:216-397-2976
Co-Authors:Magda Nassar, PhD, MSN, BSN, RN, Emeritus Professor; Marcell Nagiub, PhD, Professor; and Gehan El-Beillay, PhD, Lecturer
Quality healthcare is one of the most important concepts in the healthcare industry. It is a complex and multifaceted concept. Researchers have argued that healthcare providers and consumers might perceive and define quality healthcare differently. However, this assumption has not been tested before in Egypt. Thus through using qualitative investigation, the present study aimed at understanding how healthcare providers' and consumers' define "quality healthcare". Donabedian's framework was used to guide the study. Because quality improvement efforts was planned to be initiated in two governmental hospitals, therefore these two hospitals were selected for the study. 4 medical surgical units were randomly selected from each hospital. A convenience sample of 110 nurses, 71 physicians and 175 patients were selected for the study. The guiding question was "what is the meaning of quality healthcare from your point of view". Nurses and physicians responded to this question by themselves. Their responses were returned directly to the principle investigator. Patients were interviewed by the principle investigator. The different responses were analyzed, coded and categorized under structure, process or outcome. The study results showed that patients defined quality in terms related to both structure (73.7%) and process (97.1%) dimensions. While, 70.9% of nurses and 66.2% of physicians defined quality in terms related mainly to process dimension. Nurses and physicians definitions differed significantly from consumers regarding both structure X2 (2, N= 356) = 46.55 & 34.22, p<.05, and process X2 (2, N=356) = 41.15 & 46.51, p<0.05 dimensions. The study results showed that healthcare providers and consumers define quality differently. The results also highlighted the pivotal role of process dimension as important component that should be included in defining quality healthcare. Thus healthcare administrators should focus in process dimension when initiating quality improvement programs and they should incorporate providers' and consumers' viewpoints in the different quality improvement activities.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Midwest Nursing Research Society

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleQuality Healthcare as Defined by Healthcare Providers and Consumers in Two Ministry of Health Hospitals in Alexandria, Egypten_GB
dc.identifier.urihttp://hdl.handle.net/10755/161087-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Quality Healthcare as Defined by Healthcare Providers and Consumers in Two Ministry of Health Hospitals in Alexandria, Egypt</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Midwest Nursing Research Society</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2006</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Farag, Amany, MSN, BSN, RN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Case Western Reserve University</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Predoctoral Student</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">Nursing Department, 2744 Mayfield Rd, #5, Cleveland Heights, OH, 44106, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">216-397-2976</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">aaf9@case.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Magda Nassar, PhD, MSN, BSN, RN, Emeritus Professor; Marcell Nagiub, PhD, Professor; and Gehan El-Beillay, PhD, Lecturer</td></tr><tr><td colspan="2" class="item-abstract">Quality healthcare is one of the most important concepts in the healthcare industry. It is a complex and multifaceted concept. Researchers have argued that healthcare providers and consumers might perceive and define quality healthcare differently. However, this assumption has not been tested before in Egypt. Thus through using qualitative investigation, the present study aimed at understanding how healthcare providers' and consumers' define &quot;quality healthcare&quot;. Donabedian's framework was used to guide the study. Because quality improvement efforts was planned to be initiated in two governmental hospitals, therefore these two hospitals were selected for the study. 4 medical surgical units were randomly selected from each hospital. A convenience sample of 110 nurses, 71 physicians and 175 patients were selected for the study. The guiding question was &quot;what is the meaning of quality healthcare from your point of view&quot;. Nurses and physicians responded to this question by themselves. Their responses were returned directly to the principle investigator. Patients were interviewed by the principle investigator. The different responses were analyzed, coded and categorized under structure, process or outcome. The study results showed that patients defined quality in terms related to both structure (73.7%) and process (97.1%) dimensions. While, 70.9% of nurses and 66.2% of physicians defined quality in terms related mainly to process dimension. Nurses and physicians definitions differed significantly from consumers regarding both structure X2 (2, N= 356) = 46.55 &amp; 34.22, p&lt;.05, and process X2 (2, N=356) = 41.15 &amp; 46.51, p&lt;0.05 dimensions. The study results showed that healthcare providers and consumers define quality differently. The results also highlighted the pivotal role of process dimension as important component that should be included in defining quality healthcare. Thus healthcare administrators should focus in process dimension when initiating quality improvement programs and they should incorporate providers' and consumers' viewpoints in the different quality improvement activities.</td></tr></table>en_GB
dc.date.available2011-10-26T23:15:41Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T23:15:41Z-
dc.description.sponsorshipMidwest Nursing Research Societyen_GB
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