Client satisfaction with advanced practice nurses in the Wright State University pilot program

2.50
Hdl Handle:
http://hdl.handle.net/10755/161696
Type:
Presentation
Title:
Client satisfaction with advanced practice nurses in the Wright State University pilot program
Abstract:
Client satisfaction with advanced practice nurses in the Wright State University pilot program
Conference Sponsor:Midwest Nursing Research Society
Conference Year:2001
Author:Bryant, Rebecca
Contact Telephone:937.383.1188
Client satisfaction is a primary goal of health care. The purpose of this study was to describe client satisfaction of health care provided by Advanced Practice Nurses (APNs) in the Wright State University (WSU) pilot program. Cox’s (1982) Interactional Model of Client Health Behavior guided this study and proposes that client characteristics and interactions with health professionals determine health outcomes. A descriptive study of the satisfaction of clients with care provided by 36 APNs in the WSU pilot program at 26 practice sites was undertaken. Data were derived from an adapted Client Satisfaction Tool (CST) (Bear, Covelli, & Brunell, 1996), with an internal consistency of 0.935. The sample comprised 531 clients. Client satisfaction scores ranged from 28 to 50, with a mean client satisfaction score of 47.15 (SD=4.00). The findings suggest that clients are very satisfied with APNs in the WSU pilot program. Processes of care (interactions) and outcomes of care (client satisfaction) are critical in the measurement of quality of health care provided by APNs (Nugent & Lambert, 1997). APNs can evaluate and improve their delivery of health care by measuring practice level outcomes (Buppert, 2000). Measuring client satisfaction can lead to improvement in nursing practice.
Repository Posting Date:
26-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Midwest Nursing Research Society

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleClient satisfaction with advanced practice nurses in the Wright State University pilot programen_GB
dc.identifier.urihttp://hdl.handle.net/10755/161696-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Client satisfaction with advanced practice nurses in the Wright State University pilot program</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Midwest Nursing Research Society</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2001</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Bryant, Rebecca</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">937.383.1188</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">bbryant@in-touch.net</td></tr><tr><td colspan="2" class="item-abstract">Client satisfaction is a primary goal of health care. The purpose of this study was to describe client satisfaction of health care provided by Advanced Practice Nurses (APNs) in the Wright State University (WSU) pilot program. Cox&rsquo;s (1982) Interactional Model of Client Health Behavior guided this study and proposes that client characteristics and interactions with health professionals determine health outcomes. A descriptive study of the satisfaction of clients with care provided by 36 APNs in the WSU pilot program at 26 practice sites was undertaken. Data were derived from an adapted Client Satisfaction Tool (CST) (Bear, Covelli, &amp; Brunell, 1996), with an internal consistency of 0.935. The sample comprised 531 clients. Client satisfaction scores ranged from 28 to 50, with a mean client satisfaction score of 47.15 (SD=4.00). The findings suggest that clients are very satisfied with APNs in the WSU pilot program. Processes of care (interactions) and outcomes of care (client satisfaction) are critical in the measurement of quality of health care provided by APNs (Nugent &amp; Lambert, 1997). APNs can evaluate and improve their delivery of health care by measuring practice level outcomes (Buppert, 2000). Measuring client satisfaction can lead to improvement in nursing practice.</td></tr></table>en_GB
dc.date.available2011-10-26T23:25:43Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-26T23:25:43Z-
dc.description.sponsorshipMidwest Nursing Research Societyen_GB
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