2.50
Hdl Handle:
http://hdl.handle.net/10755/161803
Category:
Abstract
Type:
Presentation
Title:
Sharing Brotherly Love
Author(s):
Snyder, Susan; Geary, Pat; Kimes, Deborah A.
Author Details:
Susan Snyder, BSN, RN, CNOR, St. Mary Medical Center, Langhorne, Pennsylvania, USA, email: ssnyder@stmaryhealthcare.org; Pat Geary; Deborah A. Kimes, RN, CNOR, ONC
Abstract:
Poster presented at AORN's 58th Annual Congress: Our organizations goal of 95% patient satisfaction had been met. The team of management, nurses, and outpatient services were challenged with maintaining the momentum. The team recognized that new and inventive measures needed to be developed to not only meet the goal but to re-invigorate the team. Many team members had unique and creative ideas to meet the goal. The decision was made to institute them all. A post card thanking the patient for choosing us followed the patient from admission to discharge. Team members that cared for the patient would sign the card and offer well wishes. The post card was then mailed to their home. The pre-op and holding areas instituted holistic measures of warmth, aromatherapy, calming music, soothing lighting, and pleasant visual distractions. Patients were surveyed via post-op calls the day after surgery requesting input from the patients. Any person not reached during the day was called in the evening and then sent a note if continued to be unavailable. From this modality, we learned that patients and their families desired better communication during the perioperative experience. Immediately, a surgical liaison position was created and instituted. The patients and their families immediately responded positively to this. To gather information on the admitted patients, post-op rounding was instituted in the hospital. The patient satisfaction scores greatly improved immediately. More importantly, we began to hear from our patients of their great appreciation for our commitment. This was felt by the entire perioperative team and has provided the encouragement and enthusiasm needed to continue.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2011
Conference Name:
AORN 58th Annual Congress
Conference Host:
Association of periOperative Registered Nurses
Conference Location:
Philadelphia, Pennsylvania, USA
Description:
AORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleSharing Brotherly Loveen_GB
dc.contributor.authorSnyder, Susanen_US
dc.contributor.authorGeary, Paten_US
dc.contributor.authorKimes, Deborah A.en_US
dc.author.detailsSusan Snyder, BSN, RN, CNOR, St. Mary Medical Center, Langhorne, Pennsylvania, USA, email: ssnyder@stmaryhealthcare.org; Pat Geary; Deborah A. Kimes, RN, CNOR, ONCen_US
dc.identifier.urihttp://hdl.handle.net/10755/161803-
dc.description.abstractPoster presented at AORN's 58th Annual Congress: Our organizations goal of 95% patient satisfaction had been met. The team of management, nurses, and outpatient services were challenged with maintaining the momentum. The team recognized that new and inventive measures needed to be developed to not only meet the goal but to re-invigorate the team. Many team members had unique and creative ideas to meet the goal. The decision was made to institute them all. A post card thanking the patient for choosing us followed the patient from admission to discharge. Team members that cared for the patient would sign the card and offer well wishes. The post card was then mailed to their home. The pre-op and holding areas instituted holistic measures of warmth, aromatherapy, calming music, soothing lighting, and pleasant visual distractions. Patients were surveyed via post-op calls the day after surgery requesting input from the patients. Any person not reached during the day was called in the evening and then sent a note if continued to be unavailable. From this modality, we learned that patients and their families desired better communication during the perioperative experience. Immediately, a surgical liaison position was created and instituted. The patients and their families immediately responded positively to this. To gather information on the admitted patients, post-op rounding was instituted in the hospital. The patient satisfaction scores greatly improved immediately. More importantly, we began to hear from our patients of their great appreciation for our commitment. This was felt by the entire perioperative team and has provided the encouragement and enthusiasm needed to continue.en_GB
dc.date.available2011-10-27T08:40:51Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T08:40:51Z-
dc.conference.date2011en_US
dc.conference.nameAORN 58th Annual Congressen_US
dc.conference.hostAssociation of periOperative Registered Nursesen_US
dc.conference.locationPhiladelphia, Pennsylvania, USAen_US
dc.descriptionAORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Centeren_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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