2.50
Hdl Handle:
http://hdl.handle.net/10755/161909
Category:
Abstract
Type:
Presentation
Title:
Development of Cultural Awareness to Improve Communication
Author(s):
Mendenhall, Jennifer
Author Details:
Jennifer Mendenhall, BSN, RN, CNOR, Kaiser Permanente Hayward Hospital Northern California, South San Francisco, California, USA, email: foakesjc@sbcglobal.net
Abstract:
Poster presented at AORN's 58th Annual Congress: Alameda County in California is one of the most culturally diverse in the nation. Staff at Kaiser Hayward reflects the multicultural demographics of the patient population with representation from Filipino, Hispanic, African American, and other communities. One of the departmentss identified goals for 2010 was to improve communication between perioperative team members and to raise awareness of cultural norms and communication styles. April was deemed Cultural Diversity month. The clinical educator provided interactive classes on cultural diversity, CLAS (Culturally and Linguistically Appropriate Services) Standards, Filipino, and American culture. A Saturday class, "The Conversation Continues" was well-attended by perioperative staff and addressed different communication styles. The roles of gender, ethnic background, and age as they influence communication were discussed. Communication tools such as SBAR (Situation, Background, Assessment, and Recommendation), assertive communication styles, and STOP (Support awareness, Think, Options, Plan/Problem solve) were demonstrated and practiced to promote effective communication. Recognizing, understanding, and managing horizontal violence was discussed. For the month of April, a large world map was located in the staff lounge and staff encouraged to identify their place of birth with a marker. Over the course of the month, it was identified that perioperative team members hailed from 18 different countries and spoke 25 different languages and/or dialectics. At the end of the month, an international potluck was held to celebrate cultural awareness. Regional survey results will be available to illustrate staff perceptions of communication.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2011
Conference Name:
AORN 58th Annual Congress
Conference Host:
Association of periOperative Registered Nurses
Conference Location:
Philadelphia, Pennsylvania, USA
Description:
AORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleDevelopment of Cultural Awareness to Improve Communicationen_GB
dc.contributor.authorMendenhall, Jenniferen_US
dc.author.detailsJennifer Mendenhall, BSN, RN, CNOR, Kaiser Permanente Hayward Hospital Northern California, South San Francisco, California, USA, email: foakesjc@sbcglobal.neten_US
dc.identifier.urihttp://hdl.handle.net/10755/161909-
dc.description.abstractPoster presented at AORN's 58th Annual Congress: Alameda County in California is one of the most culturally diverse in the nation. Staff at Kaiser Hayward reflects the multicultural demographics of the patient population with representation from Filipino, Hispanic, African American, and other communities. One of the departmentss identified goals for 2010 was to improve communication between perioperative team members and to raise awareness of cultural norms and communication styles. April was deemed Cultural Diversity month. The clinical educator provided interactive classes on cultural diversity, CLAS (Culturally and Linguistically Appropriate Services) Standards, Filipino, and American culture. A Saturday class, "The Conversation Continues" was well-attended by perioperative staff and addressed different communication styles. The roles of gender, ethnic background, and age as they influence communication were discussed. Communication tools such as SBAR (Situation, Background, Assessment, and Recommendation), assertive communication styles, and STOP (Support awareness, Think, Options, Plan/Problem solve) were demonstrated and practiced to promote effective communication. Recognizing, understanding, and managing horizontal violence was discussed. For the month of April, a large world map was located in the staff lounge and staff encouraged to identify their place of birth with a marker. Over the course of the month, it was identified that perioperative team members hailed from 18 different countries and spoke 25 different languages and/or dialectics. At the end of the month, an international potluck was held to celebrate cultural awareness. Regional survey results will be available to illustrate staff perceptions of communication.en_GB
dc.date.available2011-10-27T08:42:38Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T08:42:38Z-
dc.conference.date2011en_US
dc.conference.nameAORN 58th Annual Congressen_US
dc.conference.hostAssociation of periOperative Registered Nursesen_US
dc.conference.locationPhiladelphia, Pennsylvania, USAen_US
dc.descriptionAORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Centeren_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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