2.50
Hdl Handle:
http://hdl.handle.net/10755/161984
Category:
Abstract
Type:
Presentation
Title:
Improving Patient Satisfaction in the Endoscopy Lab
Author(s):
Bailey, Renee
Author Details:
Renee D. Bailey, MS, RN, CNOR, University of Texas Southwestern Medical Center, Dallas, Texas, USA, email: reneeba@flash.net
Abstract:
Poster presented at AORN's 58th Annual Congress: At University of Texas Southwestern Medical Center in Dallas, Texas, the opportunity to improve the experience of patients receiving tests or treatments presented itself to staff and leadership. The endoscopy lab patient population is spread between an outpatient surgery center and an inpatient center that performs both gastroenterology and pulmonary procedures. The inpatient setting schedule iis often hectic due to last minute add-ons and patients who are sent for a procedure after a clinic appointment. As a result of reviewing the patient satisfaction survey questions associated with tests and treatments, the following areas were targeted as key drivers for success: experts starting IVs, calling inpatients to keep them informed of the plan for their endoscopic test, and communicating with the charge nurse so that each patient is ready when they are called for. A team was created that includes all procedure areas, the emergency department, and laboratory services. The endoscopy manager and surgical services director serve on this committee and have implemented the following: identified an expert IV nurse, calling patients to provide information about when their test will occur, answering questions they have regarding the procedure, and communicating with unit charge nurses. In addition, work is being done to shorten the time from when the patient is received in the pre-procedure area to when the patient rolls into the procedure room. Due to the diligence of employees in all test and treatment areas, the patient satisfaction focus areas have been identified and score trending is positive.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2011
Conference Name:
AORN 58th Annual Congress
Conference Host:
Association of periOperative Registered Nurses
Conference Location:
Philadelphia, Pennsylvania, USA
Description:
AORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleImproving Patient Satisfaction in the Endoscopy Laben_GB
dc.contributor.authorBailey, Reneeen_US
dc.author.detailsRenee D. Bailey, MS, RN, CNOR, University of Texas Southwestern Medical Center, Dallas, Texas, USA, email: reneeba@flash.neten_US
dc.identifier.urihttp://hdl.handle.net/10755/161984-
dc.description.abstractPoster presented at AORN's 58th Annual Congress: At University of Texas Southwestern Medical Center in Dallas, Texas, the opportunity to improve the experience of patients receiving tests or treatments presented itself to staff and leadership. The endoscopy lab patient population is spread between an outpatient surgery center and an inpatient center that performs both gastroenterology and pulmonary procedures. The inpatient setting schedule iis often hectic due to last minute add-ons and patients who are sent for a procedure after a clinic appointment. As a result of reviewing the patient satisfaction survey questions associated with tests and treatments, the following areas were targeted as key drivers for success: experts starting IVs, calling inpatients to keep them informed of the plan for their endoscopic test, and communicating with the charge nurse so that each patient is ready when they are called for. A team was created that includes all procedure areas, the emergency department, and laboratory services. The endoscopy manager and surgical services director serve on this committee and have implemented the following: identified an expert IV nurse, calling patients to provide information about when their test will occur, answering questions they have regarding the procedure, and communicating with unit charge nurses. In addition, work is being done to shorten the time from when the patient is received in the pre-procedure area to when the patient rolls into the procedure room. Due to the diligence of employees in all test and treatment areas, the patient satisfaction focus areas have been identified and score trending is positive.en_GB
dc.date.available2011-10-27T08:43:50Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T08:43:50Z-
dc.conference.date2011en_US
dc.conference.nameAORN 58th Annual Congressen_US
dc.conference.hostAssociation of periOperative Registered Nursesen_US
dc.conference.locationPhiladelphia, Pennsylvania, USAen_US
dc.descriptionAORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Centeren_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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