2.50
Hdl Handle:
http://hdl.handle.net/10755/162062
Category:
Abstract
Type:
Presentation
Title:
Improving Patient Satisfaction with a Nurse Liaison
Author(s):
Freer, Jessica; Woods, Amy W.
Author Details:
Jessica R. Freer, BSN, RN, CNOR, Montgomery Regional Hospital, Blacksburg, Virginia, USA, email: jessicaripley79@hotmail.com; Amy W. Woods, BSN, RN, CNOR
Abstract:
Poster presented at AORN's 58th Annual Congress: Needing to improve the patient satisfaction scores at Montgomery Regional Hospital led the Patient Satsifaction/Performance Improvement team in surgical services to the development of a Nurse Liaison in the surgical services area. This team analyzes the NDNQI and Gallop results for surgical services and then makes recommendations for practice changes. For three quarters of this year, our patients' satisfaction scores were averaging 3.3 out of a possible five. A nurse liaison was implemented on September 1, 2010. She is able to assess the progress of the patients undergoing surgery and communicate effectively to their families on information related to the patients' conditions. Thus, allowing for collaborative communications among many disciplines included in the patient surgical experience. Early assessment of the impact of the nurse liaison shows a positive trend in patient satisfaction. Having a nurse liaison in surgical services is allowing our patients and their families to have a more personal experience when communicating with our staff.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2011
Conference Name:
AORN 58th Annual Congress
Conference Host:
Association of periOperative Registered Nurses
Conference Location:
Philadelphia, Pennsylvania, USA
Description:
AORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleImproving Patient Satisfaction with a Nurse Liaisonen_GB
dc.contributor.authorFreer, Jessicaen_US
dc.contributor.authorWoods, Amy W.en_US
dc.author.detailsJessica R. Freer, BSN, RN, CNOR, Montgomery Regional Hospital, Blacksburg, Virginia, USA, email: jessicaripley79@hotmail.com; Amy W. Woods, BSN, RN, CNORen_US
dc.identifier.urihttp://hdl.handle.net/10755/162062-
dc.description.abstractPoster presented at AORN's 58th Annual Congress: Needing to improve the patient satisfaction scores at Montgomery Regional Hospital led the Patient Satsifaction/Performance Improvement team in surgical services to the development of a Nurse Liaison in the surgical services area. This team analyzes the NDNQI and Gallop results for surgical services and then makes recommendations for practice changes. For three quarters of this year, our patients' satisfaction scores were averaging 3.3 out of a possible five. A nurse liaison was implemented on September 1, 2010. She is able to assess the progress of the patients undergoing surgery and communicate effectively to their families on information related to the patients' conditions. Thus, allowing for collaborative communications among many disciplines included in the patient surgical experience. Early assessment of the impact of the nurse liaison shows a positive trend in patient satisfaction. Having a nurse liaison in surgical services is allowing our patients and their families to have a more personal experience when communicating with our staff.en_GB
dc.date.available2011-10-27T08:45:03Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T08:45:03Z-
dc.conference.date2011en_US
dc.conference.nameAORN 58th Annual Congressen_US
dc.conference.hostAssociation of periOperative Registered Nursesen_US
dc.conference.locationPhiladelphia, Pennsylvania, USAen_US
dc.descriptionAORN 58th Annual Congress, 2011 held March 18, 2011 - March 24, 2011 in Philadelphia Convention Centeren_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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