2.50
Hdl Handle:
http://hdl.handle.net/10755/162770
Type:
Presentation
Title:
Patient Satisfaction with Advanced Practice Nurses in Emergent Care
Abstract:
Patient Satisfaction with Advanced Practice Nurses in Emergent Care
Conference Sponsor:Emergency Nurses Association
Conference Year:2000
Author:Carson, Ellen, PhD, RNCS
P.I. Institution Name:Pittsburgh State University
Contact Address:, Pittsburg, KS, 66762, USA
Contact Telephone:(316) 235-4437
Co-Authors:Cheryl Giefer
Background and Purpose: In January 1997, a family nurse practitioner was hired by the Emergency Medical Group to staff the emergency department during evening and weekend hours. It was uncertain how patients would perceive staffing Emergency Services with an advanced practice registered nurse (specifically a nurse practitioner), since this expanded role was not well understood by the people of this rural community. Therefore, a patient satisfaction survey was developed in the summer of 1999 to evaluate the acceptance of advanced practice nurses in providing emergent care.

Design: This was a descriptive study using an ex post facto approach.

Setting and Sample: Participants of the study were patients being discharged from emergency services of a small rural Kansas hospital. The convenience sample consisted of 360 persons from a pool of approximately 3500, with a response rate of 18.8% over a six month period.

Methodology: A patient satisfaction survey was developed to evaluate the acceptance of the nurse practitioner providing emergency care. Patients were given a survey with a stamped addressed envelope for return. Nurses in the department provided a brief explanation of the survey and encouraged patients to complete and return the form within 24 hours.

Results: Sixty-eight surveys were returned during the last six months of 1999. Patients were asked to rate the NP services as excellent, good or poor. Eighty-four percent of the patients rated the care by the NP as excellent, 14% rated the care as good, and 2% rated the care as poor.

Conclusion: PatientÆs perception of care provided by the NP was favorable. Additionally, according to the physician group managing emergency services, the NPs demonstrated competent care to patients presenting for emergent care. Due to favorable perceptions by patients and physicians, the hospital hired an additional FNP to staff the Emergency Department during weekdays. Advanced registered nurses have been successfully utilized in providing care to a broad range of patients seeking emergent care in a small rural Kansas hospital.

Future Study: The patient satisfaction survey is being refined for more specific data. In an effort to increase response rate, staff nurses will be instructed again about the study and enlisting patients' participation. [Leadership Challenge - Research Poster Presentation]
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titlePatient Satisfaction with Advanced Practice Nurses in Emergent Careen_GB
dc.identifier.urihttp://hdl.handle.net/10755/162770-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Patient Satisfaction with Advanced Practice Nurses in Emergent Care</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2000</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Carson, Ellen, PhD, RNCS</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Pittsburgh State University</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">, Pittsburg, KS, 66762, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">(316) 235-4437</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">ecarson@pittstate.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Cheryl Giefer</td></tr><tr><td colspan="2" class="item-abstract">Background and Purpose: In January 1997, a family nurse practitioner was hired by the Emergency Medical Group to staff the emergency department during evening and weekend hours. It was uncertain how patients would perceive staffing Emergency Services with an advanced practice registered nurse (specifically a nurse practitioner), since this expanded role was not well understood by the people of this rural community. Therefore, a patient satisfaction survey was developed in the summer of 1999 to evaluate the acceptance of advanced practice nurses in providing emergent care.<br/><br/>Design: This was a descriptive study using an ex post facto approach.<br/><br/>Setting and Sample: Participants of the study were patients being discharged from emergency services of a small rural Kansas hospital. The convenience sample consisted of 360 persons from a pool of approximately 3500, with a response rate of 18.8% over a six month period.<br/><br/>Methodology: A patient satisfaction survey was developed to evaluate the acceptance of the nurse practitioner providing emergency care. Patients were given a survey with a stamped addressed envelope for return. Nurses in the department provided a brief explanation of the survey and encouraged patients to complete and return the form within 24 hours.<br/><br/>Results: Sixty-eight surveys were returned during the last six months of 1999. Patients were asked to rate the NP services as excellent, good or poor. Eighty-four percent of the patients rated the care by the NP as excellent, 14% rated the care as good, and 2% rated the care as poor.<br/><br/>Conclusion: Patient&AElig;s perception of care provided by the NP was favorable. Additionally, according to the physician group managing emergency services, the NPs demonstrated competent care to patients presenting for emergent care. Due to favorable perceptions by patients and physicians, the hospital hired an additional FNP to staff the Emergency Department during weekdays. Advanced registered nurses have been successfully utilized in providing care to a broad range of patients seeking emergent care in a small rural Kansas hospital.<br/><br/>Future Study: The patient satisfaction survey is being refined for more specific data. In an effort to increase response rate, staff nurses will be instructed again about the study and enlisting patients' participation. [Leadership Challenge - Research Poster Presentation]</td></tr></table>en_GB
dc.date.available2011-10-27T10:33:51Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:33:51Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
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