If not Roller Skates, then Mobile Phones! The Answer to a New ED's Communication Needs

2.50
Hdl Handle:
http://hdl.handle.net/10755/162819
Type:
Presentation
Title:
If not Roller Skates, then Mobile Phones! The Answer to a New ED's Communication Needs
Abstract:
If not Roller Skates, then Mobile Phones! The Answer to a New ED's Communication Needs
Conference Sponsor:Emergency Nurses Association
Conference Year:1997
Author:Travers, Debbie, RN, MSN, CEN
P.I. Institution Name:University of North Carolina
Contact Address:Department of Emergency Medicine, Chapel Hill, NC, 27599, USA
Contact Telephone:(919) 843-0309
Co-Authors:Sandra Pabers, RN, CEN and Susan Hohenhaus, RN, CEN
Clinical Topic: The intent of this clinical project was to implement an improved communication system for a new ED facility. The system was needed because the new ED would have a significant increase in space, from 8,700 square feet to 24,000 square feet. The department would also be more complex: from a 23-bed ED with Pediatric and Urgent Care sections added.

Process of Implementation: Planning and implementation included the following steps: 1) Form new ED Communication Committee, with representation from ED nursing, clerical registration, management staff, and hospital communications staff; 2) Define system requirements; 3) Evaluate and test products in the ED; 4) Select and purchase a communication system; 5) Install system and train staff; and 6) Implement the system in the new ED facility.

The wireless telephone system was chosen because it met the ED's system requirements, including mobility for the charge nurse and other key users, transmission qualities that would not interfere with medical equipment, and phone patch capability to reduce intercom traffic due to paging personnel for phone calls.

Outcomes: The mobile communication has exceeded the system requirements put forth by the new ED Communications Committee. Significant outcomes include: 1) Enhanced communication via increased access to key personnel; 2) Increased flexibility and mobility for the charge nurse, attending physician, and nursing assistant transporters; 3) Education of intercom calls and general level of noise in the ED; and 4) Reduction of walking to find personnel throughout the department.

Recommendations for Clinical Practice: Recommendations for ED practitioners as a result of this experience include utilization of new mobile technologies to enhance communication and efficiencies with the ED, formation of committees with key staff representation to solve operational challenges, and definition of system requirements prior to evaluation of new products. [Clinical Poster Presentation]
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleIf not Roller Skates, then Mobile Phones! The Answer to a New ED's Communication Needsen_GB
dc.identifier.urihttp://hdl.handle.net/10755/162819-
dc.description.abstract<table><tr><td colspan="2" class="item-title">If not Roller Skates, then Mobile Phones! The Answer to a New ED's Communication Needs</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">1997</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Travers, Debbie, RN, MSN, CEN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">University of North Carolina</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">Department of Emergency Medicine, Chapel Hill, NC, 27599, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">(919) 843-0309</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">dtravers@med.unc.edu</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Sandra Pabers, RN, CEN and Susan Hohenhaus, RN, CEN</td></tr><tr><td colspan="2" class="item-abstract">Clinical Topic: The intent of this clinical project was to implement an improved communication system for a new ED facility. The system was needed because the new ED would have a significant increase in space, from 8,700 square feet to 24,000 square feet. The department would also be more complex: from a 23-bed ED with Pediatric and Urgent Care sections added.<br/><br/>Process of Implementation: Planning and implementation included the following steps: 1) Form new ED Communication Committee, with representation from ED nursing, clerical registration, management staff, and hospital communications staff; 2) Define system requirements; 3) Evaluate and test products in the ED; 4) Select and purchase a communication system; 5) Install system and train staff; and 6) Implement the system in the new ED facility.<br/><br/>The wireless telephone system was chosen because it met the ED's system requirements, including mobility for the charge nurse and other key users, transmission qualities that would not interfere with medical equipment, and phone patch capability to reduce intercom traffic due to paging personnel for phone calls.<br/><br/>Outcomes: The mobile communication has exceeded the system requirements put forth by the new ED Communications Committee. Significant outcomes include: 1) Enhanced communication via increased access to key personnel; 2) Increased flexibility and mobility for the charge nurse, attending physician, and nursing assistant transporters; 3) Education of intercom calls and general level of noise in the ED; and 4) Reduction of walking to find personnel throughout the department.<br/><br/>Recommendations for Clinical Practice: Recommendations for ED practitioners as a result of this experience include utilization of new mobile technologies to enhance communication and efficiencies with the ED, formation of committees with key staff representation to solve operational challenges, and definition of system requirements prior to evaluation of new products. [Clinical Poster Presentation]</td></tr></table>en_GB
dc.date.available2011-10-27T10:34:42Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:34:42Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.