2.50
Hdl Handle:
http://hdl.handle.net/10755/162844
Type:
Presentation
Title:
Wipe Out Waiting (WOW) Campaign
Abstract:
Wipe Out Waiting (WOW) Campaign
Conference Sponsor:Emergency Nurses Association
Conference Year:2003
Author:Baker, Stephanie, RN, BSN, MBA, MICN, CEN
P.I. Institution Name:Paradise Valley Hospital
Title:Stephanie Baker, RN, BSN, MBA, MICN, CEN
Contact Address:2400 East 4th Street, National City, CA, 91942, USA
Contact Telephone:(619) 470-4386
Co-Authors:Anthony Ferkich, MD, FACEP; Melanie Betancourt; Pauline Thomas, RN, CEN
Purpose: An integrated bedside registration process was developed to reduce emergency department (ED) waiting room time, increase customer satisfaction, and realize increased financial revenue and recovery. Waiting for care is a major factor in reduced patient satisfaction and in patients leaving the emergency department without being seen. Design: A descriptive study was conducted to determine the relationships between reduced ED waiting room time and the number of patients who "Left Without Being Seen" (LWBS). Setting and Subjects: The study emergency department serves a low income, culturally diverse suburban community in Southern California with 33,000 annual visits. The sample consisted of 1,391 patients presenting to the emergency department between 8/7/02 and 8/21/02. Methods: Data obtained from the emergency department database were utilized to determine reductions in "Triage to bed" time segment and "Left Without Being Seen" patient population. Results were compared to an equivalent control period in July 2002 prior to the implementation of bedside registration. Results: A 27% reduction in the average "Triage to Bed" time (45 minutes reduced to 33 minutes) was realized following the implementation of a bedside registration process. There was no significant decrease in the number of patients who "Left Without Being Seen." However, 73% of the category of patients who previously waited more than 60 minutes, waited less than 15 minutes after bedside registration was implemented. Moreover, when no barriers such as admission delays or staffing shortages were present, the bedside registration process worked greater than 90% of the time with patients having "Triage to Bed" times less than 60 minutes. Additional benefits included increased financial capture and revenue as a result of a more thorough financial screening by the registration clerks. There was no overall increase in patient satisfaction as measured by the retrospective ED survey. Recommendations: Implementation of a bedside registration process significantly reduces the time patients wait between triage and placement in an ED bed, an important factor in improving patient satisfaction. The organization also benefited by improving the quality of the registration process. [Poster Presentation]
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleWipe Out Waiting (WOW) Campaignen_GB
dc.identifier.urihttp://hdl.handle.net/10755/162844-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Wipe Out Waiting (WOW) Campaign</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2003</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Baker, Stephanie, RN, BSN, MBA, MICN, CEN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Paradise Valley Hospital</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Stephanie Baker, RN, BSN, MBA, MICN, CEN</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">2400 East 4th Street, National City, CA, 91942, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">(619) 470-4386</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">Stephaniern1@cox.net</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Anthony Ferkich, MD, FACEP; Melanie Betancourt; Pauline Thomas, RN, CEN</td></tr><tr><td colspan="2" class="item-abstract">Purpose: An integrated bedside registration process was developed to reduce emergency department (ED) waiting room time, increase customer satisfaction, and realize increased financial revenue and recovery. Waiting for care is a major factor in reduced patient satisfaction and in patients leaving the emergency department without being seen. Design: A descriptive study was conducted to determine the relationships between reduced ED waiting room time and the number of patients who &quot;Left Without Being Seen&quot; (LWBS). Setting and Subjects: The study emergency department serves a low income, culturally diverse suburban community in Southern California with 33,000 annual visits. The sample consisted of 1,391 patients presenting to the emergency department between 8/7/02 and 8/21/02. Methods: Data obtained from the emergency department database were utilized to determine reductions in &quot;Triage to bed&quot; time segment and &quot;Left Without Being Seen&quot; patient population. Results were compared to an equivalent control period in July 2002 prior to the implementation of bedside registration. Results: A 27% reduction in the average &quot;Triage to Bed&quot; time (45 minutes reduced to 33 minutes) was realized following the implementation of a bedside registration process. There was no significant decrease in the number of patients who &quot;Left Without Being Seen.&quot; However, 73% of the category of patients who previously waited more than 60 minutes, waited less than 15 minutes after bedside registration was implemented. Moreover, when no barriers such as admission delays or staffing shortages were present, the bedside registration process worked greater than 90% of the time with patients having &quot;Triage to Bed&quot; times less than 60 minutes. Additional benefits included increased financial capture and revenue as a result of a more thorough financial screening by the registration clerks. There was no overall increase in patient satisfaction as measured by the retrospective ED survey. Recommendations: Implementation of a bedside registration process significantly reduces the time patients wait between triage and placement in an ED bed, an important factor in improving patient satisfaction. The organization also benefited by improving the quality of the registration process. [Poster Presentation]</td></tr></table>en_GB
dc.date.available2011-10-27T10:35:07Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:35:07Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
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