2.50
Hdl Handle:
http://hdl.handle.net/10755/162856
Type:
Presentation
Title:
Creating a Healthy Workplace in the Emergency Care: A City-wide Approach
Abstract:
Creating a Healthy Workplace in the Emergency Care: A City-wide Approach
Conference Sponsor:Emergency Nurses Association
Conference Year:2003
Author:Whyte, Heather, RN, BScN, MScN
P.I. Institution Name:London Health Sciences Centre, London
Title:Heather Whyte, RN, BScN, MScN
Contact Address:N109 South Street Site, London, ONTARIO, CANADA
Contact Telephone:(519) 685-8500
Co-Authors:Debra Laman, RN; Carol Young-Ritchie, RN, BScN, ENC ( c ); Karen Dyer, RN, ENC ( c ); Pam Weaver, RN; and Lianne Collins, OD Consultant
Purpose: The incidence of conflict among health care providers was affecting patient care and staff morale within the emergency care program (ECP). Two years ago, the ECP Operational Team targeted this issue as a high priority requiring immediate attention. During the process, the entire team was enlightened about the problems and consequences of allowing these behaviors to continue. More importantly, strategies and an action plan were developed to help create a healthy workplace for everyone. Setting: This quality improvement (QI) initiative included all four emergency departments in a mid-sized city in southwestern Ontario, Canada. Methods: The Creating a Healthy Workplace Committee included representatives from nursing and medicine working at the four emergency departments. In addition to the nine nurses and two physicians, an Organizational Development Consultant was also a member of the Committee. Clarification was reached regarding values and beliefs, project aims, outcome measures, and intervention ideas. To validate assumptions and to assist in measuring outcomes, a "climate survey" was conducted at the emergency department. A "Code of Conduct" was developed based on the findings. Results: Strategies to create a healthy workplace were selected by the project team based on staff surveys, discovering values and beliefs, and investigating how other institutions handled the problem. Examples of these strategies included heightening awareness of the seriousness of conflict in the workplace, supporting staff to attend Conflict Management workshops and Healthy Workplace conferences, and encouraging staff to "walk the talk" with respect to the Code of Conduct. A follow-up Program Climate Survey is planned for the future to determine outcomes of the selected strategies. Recommendations: Acknowledging the extent to which conflict among health care providers was affecting patient care, staff morale, absenteeism, and recruitment and retention within the ECP has taken courage and a determination to improve work life. Others finding themselves in similar circumstances may experience hope that there are approaches to tackling this daunting workplace issue. [Poster Presentation]
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleCreating a Healthy Workplace in the Emergency Care: A City-wide Approachen_GB
dc.identifier.urihttp://hdl.handle.net/10755/162856-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Creating a Healthy Workplace in the Emergency Care: A City-wide Approach</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2003</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Whyte, Heather, RN, BScN, MScN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">London Health Sciences Centre, London</td></tr><tr class="item-author-title"><td class="label">Title:</td><td class="value">Heather Whyte, RN, BScN, MScN</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">N109 South Street Site, London, ONTARIO, CANADA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">(519) 685-8500</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">Heather.Whyte@lhsc.on.ca</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Debra Laman, RN; Carol Young-Ritchie, RN, BScN, ENC ( c ); Karen Dyer, RN, ENC ( c ); Pam Weaver, RN; and Lianne Collins, OD Consultant</td></tr><tr><td colspan="2" class="item-abstract">Purpose: The incidence of conflict among health care providers was affecting patient care and staff morale within the emergency care program (ECP). Two years ago, the ECP Operational Team targeted this issue as a high priority requiring immediate attention. During the process, the entire team was enlightened about the problems and consequences of allowing these behaviors to continue. More importantly, strategies and an action plan were developed to help create a healthy workplace for everyone. Setting: This quality improvement (QI) initiative included all four emergency departments in a mid-sized city in southwestern Ontario, Canada. Methods: The Creating a Healthy Workplace Committee included representatives from nursing and medicine working at the four emergency departments. In addition to the nine nurses and two physicians, an Organizational Development Consultant was also a member of the Committee. Clarification was reached regarding values and beliefs, project aims, outcome measures, and intervention ideas. To validate assumptions and to assist in measuring outcomes, a &quot;climate survey&quot; was conducted at the emergency department. A &quot;Code of Conduct&quot; was developed based on the findings. Results: Strategies to create a healthy workplace were selected by the project team based on staff surveys, discovering values and beliefs, and investigating how other institutions handled the problem. Examples of these strategies included heightening awareness of the seriousness of conflict in the workplace, supporting staff to attend Conflict Management workshops and Healthy Workplace conferences, and encouraging staff to &quot;walk the talk&quot; with respect to the Code of Conduct. A follow-up Program Climate Survey is planned for the future to determine outcomes of the selected strategies. Recommendations: Acknowledging the extent to which conflict among health care providers was affecting patient care, staff morale, absenteeism, and recruitment and retention within the ECP has taken courage and a determination to improve work life. Others finding themselves in similar circumstances may experience hope that there are approaches to tackling this daunting workplace issue. [Poster Presentation]</td></tr></table>en_GB
dc.date.available2011-10-27T10:35:19Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:35:19Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
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