2.50
Hdl Handle:
http://hdl.handle.net/10755/162899
Type:
Presentation
Title:
Transition from Emergency Room to Emergency Care Center
Abstract:
Transition from Emergency Room to Emergency Care Center
Conference Sponsor:Emergency Nurses Association
Conference Year:2006
Author:Finck, Hannele, RN
P.I. Institution Name:Flagler Hospital
Contact Address:400 Health Park Blvd., St. Augustine, FL, 32086, USA
Contact Telephone:(904) 819-4300
Co-Authors:Elizabeth S. Brown, RN
Clinical Topic: An historical analysis of the increase in patient satisfaction with significantly increasing volume of patients relative to changes such as: patient flow, nursing staffing, alternative patient disposition, and other factors. Our Emergency Care Center has responded to meet the demands of changes in patients' treatment modalities, as well as patient and staff satisfaction. Thus, the establishment of the Emergency Care Center to meet the demands of the community. Implementation: Using bedside registration has dramatically decreased our door to treatment time. The implementation of the Patient Advocacy Program assisted the efficiency of the triage process and kept patients and families informed of their status in the reception area. On the other hand, the patient advocate inside the Main Emergency Department addresses the immediate comfort and concerns and acts as an intermediary between the staff, patients and families. An increase in our bed capacity from 23 rooms (15 Main Emergency Department beds and 8 Fast Track beds) to 48 rooms (23 Main Emergency Department beds, 10 Fast Track beds, 4 Admissions Unit beds, and 11 Clinical Decision Unit beds), facilitated more physical room to render patient treatment. The addition of the admissions unit facilitates the flow for admitted patients from initiating admission orders, performing initial assessments, and starting patients' treatments. The Clinical Decision Unit (CDU) decompresses the Main Emergency Department and allows more acute patients to be seen in the Main Emergency Department. The CDU is used for serial testing or extensive treatments that do not meet criteria for admission to the hospital. Outcome: Over a period of 12 months, the patient satisfaction scores have remarkably increased. Recommendations: Overall, the Patient Advocacy Program, the bedside registration, the CDU, and the admission units have improved our patient satisfaction scores. A patient- centered system such as what we have adopted should be based on the needs of the community and the internal structure of the Emergency Care Center and hospital.
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleTransition from Emergency Room to Emergency Care Centeren_GB
dc.identifier.urihttp://hdl.handle.net/10755/162899-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Transition from Emergency Room to Emergency Care Center</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2006</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Finck, Hannele, RN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">Flagler Hospital</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">400 Health Park Blvd., St. Augustine, FL, 32086, USA</td></tr><tr class="item-phone"><td class="label">Contact Telephone:</td><td class="value">(904) 819-4300</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">arubamama52@yahoo.com</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Elizabeth S. Brown, RN</td></tr><tr><td colspan="2" class="item-abstract">Clinical Topic: An historical analysis of the increase in patient satisfaction with significantly increasing volume of patients relative to changes such as: patient flow, nursing staffing, alternative patient disposition, and other factors. Our Emergency Care Center has responded to meet the demands of changes in patients' treatment modalities, as well as patient and staff satisfaction. Thus, the establishment of the Emergency Care Center to meet the demands of the community. Implementation: Using bedside registration has dramatically decreased our door to treatment time. The implementation of the Patient Advocacy Program assisted the efficiency of the triage process and kept patients and families informed of their status in the reception area. On the other hand, the patient advocate inside the Main Emergency Department addresses the immediate comfort and concerns and acts as an intermediary between the staff, patients and families. An increase in our bed capacity from 23 rooms (15 Main Emergency Department beds and 8 Fast Track beds) to 48 rooms (23 Main Emergency Department beds, 10 Fast Track beds, 4 Admissions Unit beds, and 11 Clinical Decision Unit beds), facilitated more physical room to render patient treatment. The addition of the admissions unit facilitates the flow for admitted patients from initiating admission orders, performing initial assessments, and starting patients' treatments. The Clinical Decision Unit (CDU) decompresses the Main Emergency Department and allows more acute patients to be seen in the Main Emergency Department. The CDU is used for serial testing or extensive treatments that do not meet criteria for admission to the hospital. Outcome: Over a period of 12 months, the patient satisfaction scores have remarkably increased. Recommendations: Overall, the Patient Advocacy Program, the bedside registration, the CDU, and the admission units have improved our patient satisfaction scores. A patient- centered system such as what we have adopted should be based on the needs of the community and the internal structure of the Emergency Care Center and hospital.</td></tr></table>en_GB
dc.date.available2011-10-27T10:36:03Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:36:03Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
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