2.50
Hdl Handle:
http://hdl.handle.net/10755/162928
Type:
Presentation
Title:
Patient Focused Care in a Busy Emergency Department
Abstract:
Patient Focused Care in a Busy Emergency Department
Conference Sponsor:Emergency Nurses Association
Conference Year:2002
Author:Butler, Susan, RN, MSN, CCRN
P.I. Institution Name:The Reading Hospital and Medical Center
Contact Address:Emergency Care Unit, P.O. Box 16052, Reading, PA, 19612, USA
Co-Authors:Susan Butler, RN, MSN, CCRN; Michael Whalen, RN; and Charles Barbera, MD, FACEP
Project: Due to an increasing patient volume (70,000) visits annually) and a decrease in both professional and technical staff, our community emergency care unit (ECU) needed to look for a more efficient way to deliver patient care. Implementation: Our emergency department comprises several halls, each with private patient rooms of varying sizes. For years the process of assigning patients has been random. As our patient volume increased it became routine to care for patients in every sector of the unit. This limited continuity of care as well as increased the workload and physical strain for the staff. We needed to investigate a more efficient work design. Initially, a staffing committee researched various patient care delivery systems and determined that the Patient Focus Care (PFC) model would improve outcomes in the ECI setting. With the implementation of PFC, our unit was divided into four decentralized sections staffed with multi-skilled personnel (RNs, LPNs, Medics, Patient Care Assistants). Education for the staff began with a discussion of the concept of PFC and its positive benefits. Following these classes, posters were hung on the unit indicating the pods and procedures for communication and patient flow. The use of this system was piloted on the day shift. At the end of the trial period, the needs and design of the unit dictated a modification of the original system into two large pods with an enhanced use of staff. Evaluations focused on the improvement of patient care and satisfaction for staff. Data obtained by both personal interviewers and surveys were noted throughout the trial period. Outcomes: The preliminary effects that the PFC system has had on our department include: (1) increased teamwork between multi-skilled personnel, (2) less physical strain on staff than in our prior system, (3) improved continuity and accountability for patient care, (4) improved customer satisfaction for staff. The success of the pilot PFC project for the day shift had made the staff of the other shifts excited for full implementation of this system. Recommendations: Implementation of Patient Focused Care in high volume emergency department maximizes efficiency of resources. Through prioritization and delegation, this system enables staff to enhance their decision-making abilities and subsequently, their accountability. The overall effect can be very positive for both the staff and patient and can readily be adapted to many types of units. [Leadership Challenge - Research Poster Presentation]
Repository Posting Date:
27-Oct-2011
Date of Publication:
17-Oct-2011
Sponsors:
Emergency Nurses Association

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titlePatient Focused Care in a Busy Emergency Departmenten_GB
dc.identifier.urihttp://hdl.handle.net/10755/162928-
dc.description.abstract<table><tr><td colspan="2" class="item-title">Patient Focused Care in a Busy Emergency Department</td></tr><tr class="item-sponsor"><td class="label">Conference Sponsor:</td><td class="value">Emergency Nurses Association</td></tr><tr class="item-year"><td class="label">Conference Year:</td><td class="value">2002</td></tr><tr class="item-author"><td class="label">Author:</td><td class="value">Butler, Susan, RN, MSN, CCRN</td></tr><tr class="item-institute"><td class="label">P.I. Institution Name:</td><td class="value">The Reading Hospital and Medical Center</td></tr><tr class="item-address"><td class="label">Contact Address:</td><td class="value">Emergency Care Unit, P.O. Box 16052, Reading, PA, 19612, USA</td></tr><tr class="item-email"><td class="label">Email:</td><td class="value">ButlerS@readinghospital.org</td></tr><tr class="item-co-authors"><td class="label">Co-Authors:</td><td class="value">Susan Butler, RN, MSN, CCRN; Michael Whalen, RN; and Charles Barbera, MD, FACEP</td></tr><tr><td colspan="2" class="item-abstract">Project: Due to an increasing patient volume (70,000) visits annually) and a decrease in both professional and technical staff, our community emergency care unit (ECU) needed to look for a more efficient way to deliver patient care. Implementation: Our emergency department comprises several halls, each with private patient rooms of varying sizes. For years the process of assigning patients has been random. As our patient volume increased it became routine to care for patients in every sector of the unit. This limited continuity of care as well as increased the workload and physical strain for the staff. We needed to investigate a more efficient work design. Initially, a staffing committee researched various patient care delivery systems and determined that the Patient Focus Care (PFC) model would improve outcomes in the ECI setting. With the implementation of PFC, our unit was divided into four decentralized sections staffed with multi-skilled personnel (RNs, LPNs, Medics, Patient Care Assistants). Education for the staff began with a discussion of the concept of PFC and its positive benefits. Following these classes, posters were hung on the unit indicating the pods and procedures for communication and patient flow. The use of this system was piloted on the day shift. At the end of the trial period, the needs and design of the unit dictated a modification of the original system into two large pods with an enhanced use of staff. Evaluations focused on the improvement of patient care and satisfaction for staff. Data obtained by both personal interviewers and surveys were noted throughout the trial period. Outcomes: The preliminary effects that the PFC system has had on our department include: (1) increased teamwork between multi-skilled personnel, (2) less physical strain on staff than in our prior system, (3) improved continuity and accountability for patient care, (4) improved customer satisfaction for staff. The success of the pilot PFC project for the day shift had made the staff of the other shifts excited for full implementation of this system. Recommendations: Implementation of Patient Focused Care in high volume emergency department maximizes efficiency of resources. Through prioritization and delegation, this system enables staff to enhance their decision-making abilities and subsequently, their accountability. The overall effect can be very positive for both the staff and patient and can readily be adapted to many types of units. [Leadership Challenge - Research Poster Presentation]</td></tr></table>en_GB
dc.date.available2011-10-27T10:36:34Z-
dc.date.issued2011-10-17en_GB
dc.date.accessioned2011-10-27T10:36:34Z-
dc.description.sponsorshipEmergency Nurses Associationen_GB
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