2.50
Hdl Handle:
http://hdl.handle.net/10755/164029
Category:
Abstract
Type:
Presentation
Title:
Cultural Sensitivity Development: The CNS As A Link To Quality Patient Outcomes
Author(s):
Hepburn-Smith, Millie
Author Details:
Millie Hepburn-Smith, MSN, RN, CS, Pinnacle Health System, Harrisburg, Pennsylvania, USA, email: nacnsorg@nacns.org
Abstract:
Purpose/Objectives: The American patient has changed. As America becomes increasingly culturally diverse, the cultural mix of patients served at hospitals and clinics also changes. However, nursing remains an overwhelmingly white female workforce. This difference may create challenges to the provision of effective quality care to patients. The development of an educational training program in cultural diversity may offer solutions for the provision of care, which meets the needs of the service population. Background/Rationale: At an urban hospital system, service encompasses a 12 county region. Within the city limits, a total population of roughly 247,000, is comprised of 43,000 African Americans, 5,200 Asians, 5,900 persons of other nationalities. The hospital provides services to 4,700 multi-racial persons and 5,300 other non-white individuals. The professional nurses at the hospital, however, are 80% white. This dynamic offers a potential for disparity in the provision of effective health care. Description of the Project/Innovation, Process, or Analysis: A program planned by the CNS in cultural diversity education targets the following goals, in alignment with the National Center for Cultural Competence (NCCC): Cultural competence requires that organizations and their personnel: value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge, and adapt to the cultural contexts of individuals and communities served. Outcomes: Program effectiveness was measured by 1) a behavioral staff assessment and reassessment and 2) patient sensitive information, such as length of stay, readmission rates, patient satisfaction with care in terms of sensitivity to cultural needs. Interpretation/Conclusion: The creation of sensitivity and understanding to patient related needs and objectives is inherent in the process providing quality care. Understanding of the differences inherent in patients from a variety of values, beliefs and problems not only enhances outcomes based patient care, but also serves to impact the overall satisfaction of both the patient and the caregiver. Implications for Nursing Practice: The process of nursing sensitivity toward patient care requires a culture change of care delivery. Vital to the process is an organizational culture change, spanning all departments. Cultural sensitivity becomes inherent in all practices and programs within the organization.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2004
Conference Name:
2004 NACNS Conference, Renaissance in CNS Practice: Transforming Nursing in the 21st Century
Conference Host:
NACNS - National Association of Clinical Nurse Specialists
Conference Location:
San Antonio, Texas, USA
Description:
Conference theme: Renaissance in CNS Practice: Transforming Nursing in the 21st Century, held on March 11 to 13, 2004 in San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCultural Sensitivity Development: The CNS As A Link To Quality Patient Outcomesen_GB
dc.contributor.authorHepburn-Smith, Millieen_US
dc.author.detailsMillie Hepburn-Smith, MSN, RN, CS, Pinnacle Health System, Harrisburg, Pennsylvania, USA, email: nacnsorg@nacns.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/164029-
dc.description.abstractPurpose/Objectives: The American patient has changed. As America becomes increasingly culturally diverse, the cultural mix of patients served at hospitals and clinics also changes. However, nursing remains an overwhelmingly white female workforce. This difference may create challenges to the provision of effective quality care to patients. The development of an educational training program in cultural diversity may offer solutions for the provision of care, which meets the needs of the service population. Background/Rationale: At an urban hospital system, service encompasses a 12 county region. Within the city limits, a total population of roughly 247,000, is comprised of 43,000 African Americans, 5,200 Asians, 5,900 persons of other nationalities. The hospital provides services to 4,700 multi-racial persons and 5,300 other non-white individuals. The professional nurses at the hospital, however, are 80% white. This dynamic offers a potential for disparity in the provision of effective health care. Description of the Project/Innovation, Process, or Analysis: A program planned by the CNS in cultural diversity education targets the following goals, in alignment with the National Center for Cultural Competence (NCCC): Cultural competence requires that organizations and their personnel: value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge, and adapt to the cultural contexts of individuals and communities served. Outcomes: Program effectiveness was measured by 1) a behavioral staff assessment and reassessment and 2) patient sensitive information, such as length of stay, readmission rates, patient satisfaction with care in terms of sensitivity to cultural needs. Interpretation/Conclusion: The creation of sensitivity and understanding to patient related needs and objectives is inherent in the process providing quality care. Understanding of the differences inherent in patients from a variety of values, beliefs and problems not only enhances outcomes based patient care, but also serves to impact the overall satisfaction of both the patient and the caregiver. Implications for Nursing Practice: The process of nursing sensitivity toward patient care requires a culture change of care delivery. Vital to the process is an organizational culture change, spanning all departments. Cultural sensitivity becomes inherent in all practices and programs within the organization.en_GB
dc.date.available2011-10-27T11:40:39Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T11:40:39Z-
dc.conference.date2004en_US
dc.conference.name2004 NACNS Conference, Renaissance in CNS Practice: Transforming Nursing in the 21st Centuryen_US
dc.conference.hostNACNS - National Association of Clinical Nurse Specialistsen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.descriptionConference theme: Renaissance in CNS Practice: Transforming Nursing in the 21st Century, held on March 11 to 13, 2004 in San Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.en_US
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