AMBULATORY CARE SKILLS LAB TO RENEW, REFRESH, AND REJUVINATE THE NURSES IN THEIR VARIOUS ROLES TO IMPROVE THE STAFF'S SATISFACTION AND JOB PERFORMANCE.

2.50
Hdl Handle:
http://hdl.handle.net/10755/164796
Category:
Abstract
Type:
Presentation
Title:
AMBULATORY CARE SKILLS LAB TO RENEW, REFRESH, AND REJUVINATE THE NURSES IN THEIR VARIOUS ROLES TO IMPROVE THE STAFF'S SATISFACTION AND JOB PERFORMANCE.
Author(s):
Riehl, Marie; Anztcak, Susan
Author Details:
Marie Riehl, RN ,OCN, Staff Nurse, Ambulatory Care, Fox Chase Cancer Center, Philadelphia, Pennsylvania, USA, email: mriehl@fccc.edu; Susan Anztcak, RN
Abstract:
Administration/Leadership Development: The Ambulatory Care Department of Fox Chase Cancer Center is an outpatient treatment area that evaluates and treats adult oncology patients. Nurses in ambulatory care are unique and skillful in their areas of expertise. Patients requiring urgent care are seen primarily in our triage unit however a patient can come for a visit to their physician and need urgent attention. With the growing number of patients being seen and the stressful economic times, nurses need to be flexible and skilled to utilize their expertise in all settings. Staff was struggling with their skills and comfort moving into unfamiliar work settings. The Practice Council in ambulatory care recognized the need to improve staff's comfort level and refresh the skills the staff had identified. The purpose of the skills lab was to provide time for staff to go through eight skill stations, ask questions, and demonstrate technique and review policies and procedures. A survey was sent to the staff asking for topics for review as well as policies and procedures that the staff wanted to review. From the information obtained from the surveys, a skills lab was developed covering intravenous insertion, accessing ports, blood draws, roles in medical and surgical clinics as well as other skills. This was customized to the staff's needs and desires. Surveys were sent to all the nursing staff in ambulatory care to assess the satisfaction and personal goals identified. 100% of the staff reported overall satisfaction of the skills lab and 73% identified the need to repeat the session in the future. Staff nurses reported enjoyment in interacting with peers and increased their comfort level to cross over into areas of practice that they do not regularly practice. Data collection continues for the development of future skill sessions. Care of oncology patients in an outpatient setting can be complex and challenging. As nurses we find our comfort zone and excel. Often a need arises to challenge ourselves and cross into a new area of practice such as a triage nurse or running a clinic where the disease focus in unfamiliar. Skills labs are a safe environment where nurses of all levels can ask questions, demonstrate technique and share information. The goal is to improve patient care, improve patient safety and ultimately improve personal satisfaction.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2009
Conference Name:
34th Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleAMBULATORY CARE SKILLS LAB TO RENEW, REFRESH, AND REJUVINATE THE NURSES IN THEIR VARIOUS ROLES TO IMPROVE THE STAFF'S SATISFACTION AND JOB PERFORMANCE.en_GB
dc.contributor.authorRiehl, Marieen_US
dc.contributor.authorAnztcak, Susanen_US
dc.author.detailsMarie Riehl, RN ,OCN, Staff Nurse, Ambulatory Care, Fox Chase Cancer Center, Philadelphia, Pennsylvania, USA, email: mriehl@fccc.edu; Susan Anztcak, RNen_US
dc.identifier.urihttp://hdl.handle.net/10755/164796-
dc.description.abstractAdministration/Leadership Development: The Ambulatory Care Department of Fox Chase Cancer Center is an outpatient treatment area that evaluates and treats adult oncology patients. Nurses in ambulatory care are unique and skillful in their areas of expertise. Patients requiring urgent care are seen primarily in our triage unit however a patient can come for a visit to their physician and need urgent attention. With the growing number of patients being seen and the stressful economic times, nurses need to be flexible and skilled to utilize their expertise in all settings. Staff was struggling with their skills and comfort moving into unfamiliar work settings. The Practice Council in ambulatory care recognized the need to improve staff's comfort level and refresh the skills the staff had identified. The purpose of the skills lab was to provide time for staff to go through eight skill stations, ask questions, and demonstrate technique and review policies and procedures. A survey was sent to the staff asking for topics for review as well as policies and procedures that the staff wanted to review. From the information obtained from the surveys, a skills lab was developed covering intravenous insertion, accessing ports, blood draws, roles in medical and surgical clinics as well as other skills. This was customized to the staff's needs and desires. Surveys were sent to all the nursing staff in ambulatory care to assess the satisfaction and personal goals identified. 100% of the staff reported overall satisfaction of the skills lab and 73% identified the need to repeat the session in the future. Staff nurses reported enjoyment in interacting with peers and increased their comfort level to cross over into areas of practice that they do not regularly practice. Data collection continues for the development of future skill sessions. Care of oncology patients in an outpatient setting can be complex and challenging. As nurses we find our comfort zone and excel. Often a need arises to challenge ourselves and cross into a new area of practice such as a triage nurse or running a clinic where the disease focus in unfamiliar. Skills labs are a safe environment where nurses of all levels can ask questions, demonstrate technique and share information. The goal is to improve patient care, improve patient safety and ultimately improve personal satisfaction.en_GB
dc.date.available2011-10-27T12:07:09Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:07:09Z-
dc.conference.date2009en_US
dc.conference.name34th Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.