2.50
Hdl Handle:
http://hdl.handle.net/10755/164840
Category:
Abstract
Type:
Presentation
Title:
Enhancing Patient Satisfaction by Decreasing Wait Time: One Center's Story
Author(s):
Waters, Mark; Camp, Kimberly; Reich, Helen; Steinbauer, Rita; Lovold, Denise; Lewis, Bethany
Author Details:
Mark Waters, RN, MPH, OCN, Nurse Manager, Operations, Duke University Hospital, Durham, North Carolina, USA, email: mark.waters@duke.edu; Kimberly Camp, RN, BSN, OCN; Helen Reich, RN, OCN; Rita Steinbauer, RN, BSN, OCN; Denise Lovold, RN, OCN; and Bethany Lewis, RN, OCN
Abstract:
Administration/Leadership Development: Historically, patient wait times in the outpatient chemotherapy to and after the implementation of the short term infusion clinic. Survey results revealed overall that patients perceived their wait time to be less than one hour from previous wait times of two hours or greater. Chemotherapy has a marked impact on the patient and family unit. Minimizing the amount of time patients wait for treatments provides the opportunity to influence their quality of life and clinical experience. To implement an optimal functioning short treatment clinic, it is imperative to have defined parameters for patients appropriate for this area as well as clinical staff who are committed to working in a fast-paced area. Use of a short term clinic can improve both patient satisfaction and clinic efficiency while continuing to focus on the individual patient needs and safety. infusion center have ranged from 45 minutes to several hours. Long wait times impact patient satisfaction, leading to increased stress and anticipatory symptoms, frustration and anxiety prior to treatment. This presentation will discuss a short treatment clinic designed to minimize clinic wait times and improve patient satisfaction. Parameters for establishing this clinic and outcomes will be presented. A short-treatment clinic housed within the infusion center was created for patients with infusion times lasting one-hour or less. Patients excluded from this clinic were first time infusions, vesicant infusions and first/second infusions of drugs with increased hypersensitivity. When patients check into the infusion center, the charge nurse reviews each chart and identifies those patients appropriate for the short treatment clinic. Patients are grouped in one area of the infusion center. The short treatment clinic is staffed with two nurses each day, who self-selected for this experience. Over the past 12 months, 6,864 infusions were provided to patients using this new model of care. Of the approximately 33% of patients eligible for short treatment, about 85% of patients now receive their treatment in this area. A survey was administered to ascertain their satisfaction of their treatment experience prior to and after the implementation of the short term infusion clinic. Survey results revealed overall that patients perceived their wait time to be less than one hour from previous wait times of two hours or greater. Chemotherapy has a marked impact on the patient and family unit. Minimizing the amount of time patients wait for treatments provides the opportunity to influence their quality of life and clinical experience. To implement an optimal functioning short treatment clinic, it is imperative to have defined parameters for patients appropriate for this area as well as clinical staff who are committed to working in a fast-paced area. Use of a short term clinic can improve both patient satisfaction and clinic efficiency while continuing to focus on the individual patient needs and safety.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2009
Conference Name:
34th Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleEnhancing Patient Satisfaction by Decreasing Wait Time: One Center's Storyen_GB
dc.contributor.authorWaters, Marken_US
dc.contributor.authorCamp, Kimberlyen_US
dc.contributor.authorReich, Helenen_US
dc.contributor.authorSteinbauer, Ritaen_US
dc.contributor.authorLovold, Deniseen_US
dc.contributor.authorLewis, Bethanyen_US
dc.author.detailsMark Waters, RN, MPH, OCN, Nurse Manager, Operations, Duke University Hospital, Durham, North Carolina, USA, email: mark.waters@duke.edu; Kimberly Camp, RN, BSN, OCN; Helen Reich, RN, OCN; Rita Steinbauer, RN, BSN, OCN; Denise Lovold, RN, OCN; and Bethany Lewis, RN, OCNen_US
dc.identifier.urihttp://hdl.handle.net/10755/164840-
dc.description.abstractAdministration/Leadership Development: Historically, patient wait times in the outpatient chemotherapy to and after the implementation of the short term infusion clinic. Survey results revealed overall that patients perceived their wait time to be less than one hour from previous wait times of two hours or greater. Chemotherapy has a marked impact on the patient and family unit. Minimizing the amount of time patients wait for treatments provides the opportunity to influence their quality of life and clinical experience. To implement an optimal functioning short treatment clinic, it is imperative to have defined parameters for patients appropriate for this area as well as clinical staff who are committed to working in a fast-paced area. Use of a short term clinic can improve both patient satisfaction and clinic efficiency while continuing to focus on the individual patient needs and safety. infusion center have ranged from 45 minutes to several hours. Long wait times impact patient satisfaction, leading to increased stress and anticipatory symptoms, frustration and anxiety prior to treatment. This presentation will discuss a short treatment clinic designed to minimize clinic wait times and improve patient satisfaction. Parameters for establishing this clinic and outcomes will be presented. A short-treatment clinic housed within the infusion center was created for patients with infusion times lasting one-hour or less. Patients excluded from this clinic were first time infusions, vesicant infusions and first/second infusions of drugs with increased hypersensitivity. When patients check into the infusion center, the charge nurse reviews each chart and identifies those patients appropriate for the short treatment clinic. Patients are grouped in one area of the infusion center. The short treatment clinic is staffed with two nurses each day, who self-selected for this experience. Over the past 12 months, 6,864 infusions were provided to patients using this new model of care. Of the approximately 33% of patients eligible for short treatment, about 85% of patients now receive their treatment in this area. A survey was administered to ascertain their satisfaction of their treatment experience prior to and after the implementation of the short term infusion clinic. Survey results revealed overall that patients perceived their wait time to be less than one hour from previous wait times of two hours or greater. Chemotherapy has a marked impact on the patient and family unit. Minimizing the amount of time patients wait for treatments provides the opportunity to influence their quality of life and clinical experience. To implement an optimal functioning short treatment clinic, it is imperative to have defined parameters for patients appropriate for this area as well as clinical staff who are committed to working in a fast-paced area. Use of a short term clinic can improve both patient satisfaction and clinic efficiency while continuing to focus on the individual patient needs and safety.en_GB
dc.date.available2011-10-27T12:07:57Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:07:57Z-
dc.conference.date2009en_US
dc.conference.name34th Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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