CAN YOU HEAR ME YET? THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN HEALTHCARE.

2.50
Hdl Handle:
http://hdl.handle.net/10755/164912
Category:
Abstract
Type:
Presentation
Title:
CAN YOU HEAR ME YET? THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN HEALTHCARE.
Author(s):
Willingham, Monique; Eden, Timothy
Author Details:
Monique Willingham, RN, BSN, Nurse Clinician, Johns Hopkins Hospital, Baltimore City, Maryland, USA, email: mlatorr2@jhmi.edu; Timothy Eden, RN, BSN
Abstract:
SBAR (situation, background, assessment, recommendation), is a format for systematic communication modeled after aviation and military communication hand-offs. Current literature supports that organized communication in healthcare is essential however; no formal training or a standard has been documented. The Joint Commission on Accreditation of Healthcare Organizations has determined that seventy percent of sentinel events are directly related to ineffective and poor communication between multi-disciplinary healthcare providers. A systematic standard of communication between health care providers is desperately needed to improve patient safety and ensure quality patient outcomes. Nurses are in a unique and powerful position to promote accurate and non-judgmental situational awareness regarding a patientÆs condition using a standardized communication model. This poster will educate nurses to effectively utilize a systematic and structured communication model. A SBAR ôCompetency Training Programö was developed for a unit based nursing staff. The program consists of a three phase didactic, return demonstration and real time observation model, designed and led by a unit nurse champion. Nurses are introduced to SBAR through a 1-hour group presentation including handouts and case studies. Phase two includes a 1:1 educational session and role-play scenarios to increase the level of comfort and trust with SBAR. The final learning phase is a real time critique of an observed SBAR exchange between the nurse and another health care provider, as well as, the SBAR documentation of that exchange. The SBAR model facilitates assertion in new nurses who are learning the art of critical thinking and communication and promotes efficiency in information exchanges for the more experienced providers. Multidisciplinary SBAR satisfaction surveys, documentation audits of preformatted SBAR communication notes, and a focused review of all communication related hospital events will serve as nursing outcome measures of SBAR practice. The utilization of a structured communication technique for nurses and other health care providers promotes patient safety and quality patient outcomes by ensuring a common model. The result is assertive communication that promotes situational awareness and timely intervention for patients. Nurses are in a unique situation to lead the effort in modeling, teaching and measuring the value of organized communication.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2007
Conference Name:
32nd Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
Las Vegas, Nevada, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCAN YOU HEAR ME YET? THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN HEALTHCARE.en_GB
dc.contributor.authorWillingham, Moniqueen_US
dc.contributor.authorEden, Timothyen_US
dc.author.detailsMonique Willingham, RN, BSN, Nurse Clinician, Johns Hopkins Hospital, Baltimore City, Maryland, USA, email: mlatorr2@jhmi.edu; Timothy Eden, RN, BSNen_US
dc.identifier.urihttp://hdl.handle.net/10755/164912-
dc.description.abstractSBAR (situation, background, assessment, recommendation), is a format for systematic communication modeled after aviation and military communication hand-offs. Current literature supports that organized communication in healthcare is essential however; no formal training or a standard has been documented. The Joint Commission on Accreditation of Healthcare Organizations has determined that seventy percent of sentinel events are directly related to ineffective and poor communication between multi-disciplinary healthcare providers. A systematic standard of communication between health care providers is desperately needed to improve patient safety and ensure quality patient outcomes. Nurses are in a unique and powerful position to promote accurate and non-judgmental situational awareness regarding a patientÆs condition using a standardized communication model. This poster will educate nurses to effectively utilize a systematic and structured communication model. A SBAR ôCompetency Training Programö was developed for a unit based nursing staff. The program consists of a three phase didactic, return demonstration and real time observation model, designed and led by a unit nurse champion. Nurses are introduced to SBAR through a 1-hour group presentation including handouts and case studies. Phase two includes a 1:1 educational session and role-play scenarios to increase the level of comfort and trust with SBAR. The final learning phase is a real time critique of an observed SBAR exchange between the nurse and another health care provider, as well as, the SBAR documentation of that exchange. The SBAR model facilitates assertion in new nurses who are learning the art of critical thinking and communication and promotes efficiency in information exchanges for the more experienced providers. Multidisciplinary SBAR satisfaction surveys, documentation audits of preformatted SBAR communication notes, and a focused review of all communication related hospital events will serve as nursing outcome measures of SBAR practice. The utilization of a structured communication technique for nurses and other health care providers promotes patient safety and quality patient outcomes by ensuring a common model. The result is assertive communication that promotes situational awareness and timely intervention for patients. Nurses are in a unique situation to lead the effort in modeling, teaching and measuring the value of organized communication.en_GB
dc.date.available2011-10-27T12:09:11Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:09:11Z-
dc.conference.date2007en_US
dc.conference.name32nd Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationLas Vegas, Nevada, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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