2.50
Hdl Handle:
http://hdl.handle.net/10755/164930
Category:
Abstract
Type:
Presentation
Title:
Who Says You Can't Have Primary Care Nursing In An Outpatient Setting?
Author(s):
Boris, Lisa; Baase, Lynn; Peccia, Kimberly
Author Details:
Lisa Boris, RN, Nurse Administrator, Roswell Park Cancer Institute, Buffalo, New York, USA, email: lisamarie.boris@roswellpark.org; Lynn Baase, RN, AAS; Kimberly Peccia, RN, AAS
Abstract:
Administration/Leadership Development: The Upper Gastro-Intestinal (UGI) Center is an outpatient oncology Center which accommodates over 250 patients weekly. A multidisciplinary surgical/medical faculty and staff work together to treat the oncology patient with the best therapy available. A 2007 patient satisfaction survey revealed increasing dissatisfaction among the patient population regarding accuracy of appointments and availability of faculty and staff for telephone triage and questions. In lieu of the satisfaction survey a reorganization of the Center was initiated. Staff and faculty would work as teams with the faculty member having a primary care nurse as lead for patient communication and treatment. The primary RN would direct a team working with him/her consisting of 1 to 2 LPN's. Primary care nurses have taken on team leader roles for specific days in the Center, ensuring accurate information and communication of flow between all staff members and the patient. The primary care nurse has specific duties. (1) Obtain necessary information that is pertinent to the patientsÆ visit. (2) Establish "real-time" communication to the care provider regarding phone calls placed by or concerning the patient. (3) Implement the plan of care established by the care provider, patient and the family of the patient. A 2008 patient satisfaction survey demonstrated an increase in patient satisfaction and a decrease in Center wait times. Primary care nurses have voiced increased satisfaction with knowing their patients better than prior to the reorganization of the Center. Because of this new reorganization, primary care providers are furnished with robust information regarding the patient including test results, and patient needs. Operational procedures have changed in a multidisciplinary outpatient clinic setting due to the needs of patients, staff and faculty. Being more familiar with the patients of the Center has enabled nurses to provide better care in a more efficient and timely manner along with giving the patient trusted and respected resources to advocate for their needs.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2009
Conference Name:
34th Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleWho Says You Can't Have Primary Care Nursing In An Outpatient Setting?en_GB
dc.contributor.authorBoris, Lisaen_US
dc.contributor.authorBaase, Lynnen_US
dc.contributor.authorPeccia, Kimberlyen_US
dc.author.detailsLisa Boris, RN, Nurse Administrator, Roswell Park Cancer Institute, Buffalo, New York, USA, email: lisamarie.boris@roswellpark.org; Lynn Baase, RN, AAS; Kimberly Peccia, RN, AASen_US
dc.identifier.urihttp://hdl.handle.net/10755/164930-
dc.description.abstractAdministration/Leadership Development: The Upper Gastro-Intestinal (UGI) Center is an outpatient oncology Center which accommodates over 250 patients weekly. A multidisciplinary surgical/medical faculty and staff work together to treat the oncology patient with the best therapy available. A 2007 patient satisfaction survey revealed increasing dissatisfaction among the patient population regarding accuracy of appointments and availability of faculty and staff for telephone triage and questions. In lieu of the satisfaction survey a reorganization of the Center was initiated. Staff and faculty would work as teams with the faculty member having a primary care nurse as lead for patient communication and treatment. The primary RN would direct a team working with him/her consisting of 1 to 2 LPN's. Primary care nurses have taken on team leader roles for specific days in the Center, ensuring accurate information and communication of flow between all staff members and the patient. The primary care nurse has specific duties. (1) Obtain necessary information that is pertinent to the patientsÆ visit. (2) Establish "real-time" communication to the care provider regarding phone calls placed by or concerning the patient. (3) Implement the plan of care established by the care provider, patient and the family of the patient. A 2008 patient satisfaction survey demonstrated an increase in patient satisfaction and a decrease in Center wait times. Primary care nurses have voiced increased satisfaction with knowing their patients better than prior to the reorganization of the Center. Because of this new reorganization, primary care providers are furnished with robust information regarding the patient including test results, and patient needs. Operational procedures have changed in a multidisciplinary outpatient clinic setting due to the needs of patients, staff and faculty. Being more familiar with the patients of the Center has enabled nurses to provide better care in a more efficient and timely manner along with giving the patient trusted and respected resources to advocate for their needs.en_GB
dc.date.available2011-10-27T12:09:31Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:09:31Z-
dc.conference.date2009en_US
dc.conference.name34th Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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