Improving the Family Experience: Expansion of the Perioperative Nurse Liaison Program

2.50
Hdl Handle:
http://hdl.handle.net/10755/164947
Category:
Abstract
Type:
Presentation
Title:
Improving the Family Experience: Expansion of the Perioperative Nurse Liaison Program
Author(s):
Cunningham, Maureen; Hanson-Heath, Cathy; Muller, Linda M.
Author Details:
Maureen Cunningham, RN, MSN, OCN, CNS, Perioperative Liaison, Memorial Sloan - Kettering Cancer Center, New York City, New York, USA, email: cunningm@mskcc.org; Cathy Hanson-Heath, RN, MSN, CNSC, OCN; Linda M. Muller, RN, MA
Abstract:
Clinical/Evidence Based Practice: Operating room (OR) nurses at this comprehensive cancer center recognized the need for improved communication between waiting families and the surgical team. In 1981 a family-focused program in which a Perioperative Clinical Nurse Specialist (PCNS) provided clinical information and psychosocial support during surgery was created. In a satisfaction survey PCNS services were the highest-rated amenity for waiting families. However, inconsistencies in the delivery of untoward postoperative findings existed, largely due to the location of waiting rooms in respect to the OR and limited space for private consultation. The planned reconstruction of perioperative space afforded us the opportunity to redesign our program. Our purpose was to redesign and expand our program by identifying and resolving inconsistencies to improve communication services. Face-to-face or telephone interaction with 100% of families became our new program goal. The redesign of the program included multiple initiatives. To provide consistency in our practice, we developed workflow/ practice standards and role competencies. Family communication was maximized by a wireless pager system and cell phones. Education of OR nurses and surgeons emphasized early identification of PCNS consults requiring collaboration. The construction of private consultation rooms adjoining the OR facilitated PCNS collaboration with families receiving untoward news. Expansion of services to ambulatory surgical families required an additional PCNS to accommodate the volume. Changes to our program have produced early success. Current data reveal an increase in family interactions and collaborative consults. A 2009 surgeon satisfaction survey is being compared with a previous survey. Identifying our program goal to reach every family and to consistently provide a greater level of sensitivity and support to those families receiving untoward news only improves family outcomes. The presentation will include workflow/practice standards and competencies, a description of the new collaborative model of perioperative care delivery and the expanded PCNS consultation role and current data.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2009
Conference Name:
34th Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleImproving the Family Experience: Expansion of the Perioperative Nurse Liaison Programen_GB
dc.contributor.authorCunningham, Maureenen_US
dc.contributor.authorHanson-Heath, Cathyen_US
dc.contributor.authorMuller, Linda M.en_US
dc.author.detailsMaureen Cunningham, RN, MSN, OCN, CNS, Perioperative Liaison, Memorial Sloan - Kettering Cancer Center, New York City, New York, USA, email: cunningm@mskcc.org; Cathy Hanson-Heath, RN, MSN, CNSC, OCN; Linda M. Muller, RN, MAen_US
dc.identifier.urihttp://hdl.handle.net/10755/164947-
dc.description.abstractClinical/Evidence Based Practice: Operating room (OR) nurses at this comprehensive cancer center recognized the need for improved communication between waiting families and the surgical team. In 1981 a family-focused program in which a Perioperative Clinical Nurse Specialist (PCNS) provided clinical information and psychosocial support during surgery was created. In a satisfaction survey PCNS services were the highest-rated amenity for waiting families. However, inconsistencies in the delivery of untoward postoperative findings existed, largely due to the location of waiting rooms in respect to the OR and limited space for private consultation. The planned reconstruction of perioperative space afforded us the opportunity to redesign our program. Our purpose was to redesign and expand our program by identifying and resolving inconsistencies to improve communication services. Face-to-face or telephone interaction with 100% of families became our new program goal. The redesign of the program included multiple initiatives. To provide consistency in our practice, we developed workflow/ practice standards and role competencies. Family communication was maximized by a wireless pager system and cell phones. Education of OR nurses and surgeons emphasized early identification of PCNS consults requiring collaboration. The construction of private consultation rooms adjoining the OR facilitated PCNS collaboration with families receiving untoward news. Expansion of services to ambulatory surgical families required an additional PCNS to accommodate the volume. Changes to our program have produced early success. Current data reveal an increase in family interactions and collaborative consults. A 2009 surgeon satisfaction survey is being compared with a previous survey. Identifying our program goal to reach every family and to consistently provide a greater level of sensitivity and support to those families receiving untoward news only improves family outcomes. The presentation will include workflow/practice standards and competencies, a description of the new collaborative model of perioperative care delivery and the expanded PCNS consultation role and current data.en_GB
dc.date.available2011-10-27T12:09:49Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:09:49Z-
dc.conference.date2009en_US
dc.conference.name34th Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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