Rounding for Outcomes: A practical tool to increase patient and staff satisfaction

2.50
Hdl Handle:
http://hdl.handle.net/10755/164950
Category:
Abstract
Type:
Presentation
Title:
Rounding for Outcomes: A practical tool to increase patient and staff satisfaction
Author(s):
DeCoteau, Silvestina; Gordon, Hyacinth
Author Details:
Silvestina DeCoteau, RN, MSN, NEA, BC, Assistant Nurse Manager, MD Anderson Cancer Center, Houston, Texas, USA, email: sdecoteau@mdanderson.org; Hyacinth Gordon, RN, MSN, OCN, ORRN
Abstract:
Administration/Leadership Development: Frontline managers are hard-pressed to meet the needs of patients and staff to ensure satisfaction. In his book, Hardwiring Excellence, Studer urged health care leaders to utilize rounding for outcomes on patients and staff to help improve satisfaction. Rounding for outcomes on staff builds relationships, improves communication, and helps leaders to identify areas for process improvement, and provides an opportunity for leaders to collect and pass on recognition to staff. Rounding on patients can improve clinical outcomes, promote patient safety, and increase/ improve patient satisfaction. The purpose of this presentation is to describe how Rounding for Outcomes can be utilized to increase patient and staff satisfaction. On our 32-bed surgical oncology urology and orthopedic unit, managers implemented Rounding for Outcomes as a quality improvement project to increase patient and staff satisfaction. Rounding for outcomes is the practice of asking specific questions of staff and patients to obtain actionable information. A ôWorkday Assessmentö tool is utilized by managers to obtain the status of the employee satisfaction and morale at any point in time. Example questions asked "I felt appreciated/ recognized for my efforts." "Is there any staff that you would like to recognize for doing an outstanding job?" Managers specifically focused on consistently asking positive questions of patients and staff to help promote a positive work culture. The NRC Picker patient satisfaction scores in the eight dimensions of care have remained consistently lower and statistically significant when compared to NRC Picker best institutions. Survey of staff conducted in 2008 revealed 5% improvement in staff satisfaction compared to previous survey done in 2005. Various opportunities for improvement have been identified during rounds and team members have implemented quality improvement projects that have been presented at national nursing conferences. Patient satisfaction is important to the viability of any healthcare organization. Managers must recognize that patients experience better outcomes when they are cared for by satisfied staff. Remaining positive and utilizing effective tools to proactively enhance patient and staff satisfaction are viable solutions to help improve outcomes.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2009
Conference Name:
34th Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
San Antonio, Texas, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleRounding for Outcomes: A practical tool to increase patient and staff satisfactionen_GB
dc.contributor.authorDeCoteau, Silvestinaen_US
dc.contributor.authorGordon, Hyacinthen_US
dc.author.detailsSilvestina DeCoteau, RN, MSN, NEA, BC, Assistant Nurse Manager, MD Anderson Cancer Center, Houston, Texas, USA, email: sdecoteau@mdanderson.org; Hyacinth Gordon, RN, MSN, OCN, ORRNen_US
dc.identifier.urihttp://hdl.handle.net/10755/164950-
dc.description.abstractAdministration/Leadership Development: Frontline managers are hard-pressed to meet the needs of patients and staff to ensure satisfaction. In his book, Hardwiring Excellence, Studer urged health care leaders to utilize rounding for outcomes on patients and staff to help improve satisfaction. Rounding for outcomes on staff builds relationships, improves communication, and helps leaders to identify areas for process improvement, and provides an opportunity for leaders to collect and pass on recognition to staff. Rounding on patients can improve clinical outcomes, promote patient safety, and increase/ improve patient satisfaction. The purpose of this presentation is to describe how Rounding for Outcomes can be utilized to increase patient and staff satisfaction. On our 32-bed surgical oncology urology and orthopedic unit, managers implemented Rounding for Outcomes as a quality improvement project to increase patient and staff satisfaction. Rounding for outcomes is the practice of asking specific questions of staff and patients to obtain actionable information. A ôWorkday Assessmentö tool is utilized by managers to obtain the status of the employee satisfaction and morale at any point in time. Example questions asked "I felt appreciated/ recognized for my efforts." "Is there any staff that you would like to recognize for doing an outstanding job?" Managers specifically focused on consistently asking positive questions of patients and staff to help promote a positive work culture. The NRC Picker patient satisfaction scores in the eight dimensions of care have remained consistently lower and statistically significant when compared to NRC Picker best institutions. Survey of staff conducted in 2008 revealed 5% improvement in staff satisfaction compared to previous survey done in 2005. Various opportunities for improvement have been identified during rounds and team members have implemented quality improvement projects that have been presented at national nursing conferences. Patient satisfaction is important to the viability of any healthcare organization. Managers must recognize that patients experience better outcomes when they are cared for by satisfied staff. Remaining positive and utilizing effective tools to proactively enhance patient and staff satisfaction are viable solutions to help improve outcomes.en_GB
dc.date.available2011-10-27T12:09:52Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:09:52Z-
dc.conference.date2009en_US
dc.conference.name34th Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationSan Antonio, Texas, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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