UTILIZATION OF SIX SIGMA METHODOLOGIES TO IMPROVE EFFICIENCY IN AN OUTPATIENT ONCOLOGY INFUSION AREA

2.50
Hdl Handle:
http://hdl.handle.net/10755/165112
Category:
Abstract
Type:
Presentation
Title:
UTILIZATION OF SIX SIGMA METHODOLOGIES TO IMPROVE EFFICIENCY IN AN OUTPATIENT ONCOLOGY INFUSION AREA
Author(s):
Ronsman, Ann Marie; Kirchoff, Kevin; Scott, Kristen; Brian Bair
Author Details:
Ann Marie Ronsman, RN MSN, Director, Hem/Onc/BMT Outpatient Services, Froedetert Memorial Lutheran Hospital, Milwaukee, Wisconsin, USA, email: aronsman@fmlh.edu; Kevin Kirchoff, RN, BSN; Kristen Scott, RN, BSN; Brain Bair, OTR-L, MHA
Abstract:
Administration of chemotherapy and other supportive treatments to large volumes of oncology patients in a way that is efficient, effective and safe is a constant challenge in the outpatient oncology setting. Ability to manage scheduled patients along with walk in patients and patients with acute needs is paramount. Data collected from our patients, physicians and staff identified that delays in the time treatment was actually started, compared to the scheduled time, lead to a significant dissatisfaction. Hospital Cancer Center decided to use a Six Sigma process to improve patient flow in the treatment area. Six Sigma is a process improvement strategy that uses powerful statistical tools which have been successfully applied in industry for many years that focuses on defect/error reduction by elimination of variation. Froedtert was one of the first six hospitals in the country to transfer this body of knowledge to healthcare. More than 50 Six Sigma projects at Froedtert have been initiated since the program began in 1999. The Six Sigma process relates variation to customer expectations or specifications. We found that there was wide variability between the patientÆs appointment time and the time that patientÆs treatments actually started. This occurred for a variety of reasons including: treatment room schedule, the way chairs and beds were scheduled, scheduling parameters, the way acute patients were managed, pharmacy work flows, RN work flows, and physician scheduling. The goal of the project is to decrease the variability in the time the patient is seated in their chair to begin treatment to within 15 minutes of the scheduled start time 95% of the time. The methods utilized in this process and the information gained can be applied in other outpatient oncology settings to ensure delivery of efficient and timely care.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2007
Conference Name:
32nd Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
Las Vegas, Nevada, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleUTILIZATION OF SIX SIGMA METHODOLOGIES TO IMPROVE EFFICIENCY IN AN OUTPATIENT ONCOLOGY INFUSION AREAen_GB
dc.contributor.authorRonsman, Ann Marieen_US
dc.contributor.authorKirchoff, Kevinen_US
dc.contributor.authorScott, Kristenen_US
dc.contributor.authorBrian Bairen_US
dc.author.detailsAnn Marie Ronsman, RN MSN, Director, Hem/Onc/BMT Outpatient Services, Froedetert Memorial Lutheran Hospital, Milwaukee, Wisconsin, USA, email: aronsman@fmlh.edu; Kevin Kirchoff, RN, BSN; Kristen Scott, RN, BSN; Brain Bair, OTR-L, MHAen_US
dc.identifier.urihttp://hdl.handle.net/10755/165112-
dc.description.abstractAdministration of chemotherapy and other supportive treatments to large volumes of oncology patients in a way that is efficient, effective and safe is a constant challenge in the outpatient oncology setting. Ability to manage scheduled patients along with walk in patients and patients with acute needs is paramount. Data collected from our patients, physicians and staff identified that delays in the time treatment was actually started, compared to the scheduled time, lead to a significant dissatisfaction. Hospital Cancer Center decided to use a Six Sigma process to improve patient flow in the treatment area. Six Sigma is a process improvement strategy that uses powerful statistical tools which have been successfully applied in industry for many years that focuses on defect/error reduction by elimination of variation. Froedtert was one of the first six hospitals in the country to transfer this body of knowledge to healthcare. More than 50 Six Sigma projects at Froedtert have been initiated since the program began in 1999. The Six Sigma process relates variation to customer expectations or specifications. We found that there was wide variability between the patientÆs appointment time and the time that patientÆs treatments actually started. This occurred for a variety of reasons including: treatment room schedule, the way chairs and beds were scheduled, scheduling parameters, the way acute patients were managed, pharmacy work flows, RN work flows, and physician scheduling. The goal of the project is to decrease the variability in the time the patient is seated in their chair to begin treatment to within 15 minutes of the scheduled start time 95% of the time. The methods utilized in this process and the information gained can be applied in other outpatient oncology settings to ensure delivery of efficient and timely care.en_GB
dc.date.available2011-10-27T12:12:44Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:12:44Z-
dc.conference.date2007en_US
dc.conference.name32nd Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationLas Vegas, Nevada, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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