DEVELOPMENT OF A NURSING TELEPHONE TRIAGE PROGRAM IN AN ONCOLOGY AMBULATORY SETTING

23.00
Hdl Handle:
http://hdl.handle.net/10755/165115
Category:
Abstract
Type:
Presentation
Title:
DEVELOPMENT OF A NURSING TELEPHONE TRIAGE PROGRAM IN AN ONCOLOGY AMBULATORY SETTING
Author(s):
Saint-Eloi, Suzelle; Vitale Pedulla, Lillian; Tracey, Elizabeth; Singh, Prabhjyot; Thompson, Lynn; Ouza, Robyn
Author Details:
Suzelle Saint-Eloi, RN MS, Program Manager, Nursing Quality, Dana-Farber Cancer Institute, Boston, Massachusetts, USA, email: SuzelleSainteloi@dfci.harvard.edu; Lillian Vitale Pedulla, RN, MSN; Elizabeth Tracey, RN, PhD; Prabhjyot Singh, RN, MPH; Lynn Thompson, RN, MPH; Robyn Souza, RN, MPH
Abstract:
Advances in cancer care continue to shift care from the inpatient to the ambulatory setting, and with the increase in the use of oral chemotherapy and injection therapies, to the home setting. This shift in care delivery settings has resulted in more frequent calls from patients to their caregivers for advice and possible intervention. In response to this growing trend among the patients being treated at our NCI-designated Cancer Center, the nursing staff developed a comprehensive telephone triage program to address symptom management, follow-up and coordination of care. The purpose of our initiative was to develop a standard process for nurses to follow when performing telephone triage for patients being treated at our Cancer Center. This initiative included the development of a policy and procedure, guidelines for symptom management, standardized documentation and nursing education. Nurses from various direct care and leadership roles worked together to develop the Nursing Telephone Triage Program by carrying out the following activities: ò Conducted a documentation assessment survey to determine the nursesÆ perception and practice of telephone triage ò Used the survey results to guide the scope and work of the committee ò Conducted a literature review to identify existing evidence on telephone triage ò Developed a triage policy incorporating feedback from legal counsel and the Board of Registration in Nursing; Adopted published symptom management guidelines for nurses to use during telephone triage; and Developed, piloted and implemented an electronic and paper documentation tool. A six-month post implementation focused audit is planned to identify areas for further enhancement. Oncology nurses are in a unique position to influence policy development at the local and broadest levels. The process we implemented to develop a standardized method for nurses to follow during telephone triage could be adapted for use by other nurses for a variety of purposes.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2007
Conference Name:
32nd Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
Las Vegas, Nevada, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleDEVELOPMENT OF A NURSING TELEPHONE TRIAGE PROGRAM IN AN ONCOLOGY AMBULATORY SETTINGen_GB
dc.contributor.authorSaint-Eloi, Suzelleen_US
dc.contributor.authorVitale Pedulla, Lillianen_US
dc.contributor.authorTracey, Elizabethen_US
dc.contributor.authorSingh, Prabhjyoten_US
dc.contributor.authorThompson, Lynnen_US
dc.contributor.authorOuza, Robynen_US
dc.author.detailsSuzelle Saint-Eloi, RN MS, Program Manager, Nursing Quality, Dana-Farber Cancer Institute, Boston, Massachusetts, USA, email: SuzelleSainteloi@dfci.harvard.edu; Lillian Vitale Pedulla, RN, MSN; Elizabeth Tracey, RN, PhD; Prabhjyot Singh, RN, MPH; Lynn Thompson, RN, MPH; Robyn Souza, RN, MPHen_US
dc.identifier.urihttp://hdl.handle.net/10755/165115-
dc.description.abstractAdvances in cancer care continue to shift care from the inpatient to the ambulatory setting, and with the increase in the use of oral chemotherapy and injection therapies, to the home setting. This shift in care delivery settings has resulted in more frequent calls from patients to their caregivers for advice and possible intervention. In response to this growing trend among the patients being treated at our NCI-designated Cancer Center, the nursing staff developed a comprehensive telephone triage program to address symptom management, follow-up and coordination of care. The purpose of our initiative was to develop a standard process for nurses to follow when performing telephone triage for patients being treated at our Cancer Center. This initiative included the development of a policy and procedure, guidelines for symptom management, standardized documentation and nursing education. Nurses from various direct care and leadership roles worked together to develop the Nursing Telephone Triage Program by carrying out the following activities: ò Conducted a documentation assessment survey to determine the nursesÆ perception and practice of telephone triage ò Used the survey results to guide the scope and work of the committee ò Conducted a literature review to identify existing evidence on telephone triage ò Developed a triage policy incorporating feedback from legal counsel and the Board of Registration in Nursing; Adopted published symptom management guidelines for nurses to use during telephone triage; and Developed, piloted and implemented an electronic and paper documentation tool. A six-month post implementation focused audit is planned to identify areas for further enhancement. Oncology nurses are in a unique position to influence policy development at the local and broadest levels. The process we implemented to develop a standardized method for nurses to follow during telephone triage could be adapted for use by other nurses for a variety of purposes.en_GB
dc.date.available2011-10-27T12:12:47Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:12:47Z-
dc.conference.date2007en_US
dc.conference.name32nd Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationLas Vegas, Nevada, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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