ROUNDING FOR OUTCOMES: CAPTURING NURSING EXCELLENCE ON AN IN-PATIENT ONCOLOGY UNIT

2.50
Hdl Handle:
http://hdl.handle.net/10755/165205
Category:
Abstract
Type:
Presentation
Title:
ROUNDING FOR OUTCOMES: CAPTURING NURSING EXCELLENCE ON AN IN-PATIENT ONCOLOGY UNIT
Author(s):
Connelly, Laura; Marinas, Evelyn; Smith, Yvonne
Author Details:
Laura Connelly, MA RN CCRN OCN, Associate Director, MD Anderson Cancer Center, Houston, Texas, USA, email: lconnelly@mdanderson.org; Evelyn Marinas, BSN, RN; Yvonne Smith, BSN, RN, MD
Abstract:
Oncology patients face extraordinary challenges in obtaining, maintaining and completing their treatment for cancer. In the hospital setting, patients can feel overwhelmed, forgotten and frightened during their treatment course. Nurses are the front line leaders for the coordination and communication of patient care. The health of the nurse-patient relationship will affect the patients' healing. In order to provide the best possible patient care, the patient's perception of exceptional nurses must be taken into consideration. The purpose of this project is to evaluate the patientÆs perception of excellence in nursing care. Many patients receive questionnaires at home after they are discharged. These surveys are standardized and provide useful global information; however, nurses providing excellent care cannot be individually recognized using the standardized surveys. While hospitalized on the Gynecological Oncology unit, nurse managers and administrators rounded on the patients. Employing the techniques delineated by Quint Studer in his book, Hardwiring Excellence, patients were able to give timely feedback about their care. Patients were also contacted within 24-72 hours of discharge as well using the same methodology. Patient satisfaction and safety improved with timely rounding. During the third quarter of 2006, the patient satisfaction scores improved dramatically. The unit moved into the top quartile for the hospital. The Nursing care for the unit was rated 9.7 out of 10. The unit was the only one to have 100% consistency in checking the patientÆs ID band for safety. The Length of Stay was reduced by half a day for the months of September and October. Additionally, patients were given the opportunity to recognize truly outstanding nurses and assistants. Interestingly, over 50% of the most mentioned nurses were nurses with less than two years experience. These nurses represent only 15% of the total nursing staff on the unit. All of the new nurses were baccalaureate prepared. The impact of educational level and training should also be evaluated. Nurse satisfaction should also be measured.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2007
Conference Name:
32nd Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
Las Vegas, Nevada, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleROUNDING FOR OUTCOMES: CAPTURING NURSING EXCELLENCE ON AN IN-PATIENT ONCOLOGY UNITen_GB
dc.contributor.authorConnelly, Lauraen_US
dc.contributor.authorMarinas, Evelynen_US
dc.contributor.authorSmith, Yvonneen_US
dc.author.detailsLaura Connelly, MA RN CCRN OCN, Associate Director, MD Anderson Cancer Center, Houston, Texas, USA, email: lconnelly@mdanderson.org; Evelyn Marinas, BSN, RN; Yvonne Smith, BSN, RN, MDen_US
dc.identifier.urihttp://hdl.handle.net/10755/165205-
dc.description.abstractOncology patients face extraordinary challenges in obtaining, maintaining and completing their treatment for cancer. In the hospital setting, patients can feel overwhelmed, forgotten and frightened during their treatment course. Nurses are the front line leaders for the coordination and communication of patient care. The health of the nurse-patient relationship will affect the patients' healing. In order to provide the best possible patient care, the patient's perception of exceptional nurses must be taken into consideration. The purpose of this project is to evaluate the patientÆs perception of excellence in nursing care. Many patients receive questionnaires at home after they are discharged. These surveys are standardized and provide useful global information; however, nurses providing excellent care cannot be individually recognized using the standardized surveys. While hospitalized on the Gynecological Oncology unit, nurse managers and administrators rounded on the patients. Employing the techniques delineated by Quint Studer in his book, Hardwiring Excellence, patients were able to give timely feedback about their care. Patients were also contacted within 24-72 hours of discharge as well using the same methodology. Patient satisfaction and safety improved with timely rounding. During the third quarter of 2006, the patient satisfaction scores improved dramatically. The unit moved into the top quartile for the hospital. The Nursing care for the unit was rated 9.7 out of 10. The unit was the only one to have 100% consistency in checking the patientÆs ID band for safety. The Length of Stay was reduced by half a day for the months of September and October. Additionally, patients were given the opportunity to recognize truly outstanding nurses and assistants. Interestingly, over 50% of the most mentioned nurses were nurses with less than two years experience. These nurses represent only 15% of the total nursing staff on the unit. All of the new nurses were baccalaureate prepared. The impact of educational level and training should also be evaluated. Nurse satisfaction should also be measured.en_GB
dc.date.available2011-10-27T12:14:23Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:14:23Z-
dc.conference.date2007en_US
dc.conference.name32nd Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationLas Vegas, Nevada, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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