EYE ON THE COMMUNITY: THE ROLE OF A CANCER TELEHEALTH NURSING SERVICE IN IMPROVING PATIENT AND FAMILY EDUCATION, ACCESS TO RESOURCES AND CLINICAL TRIAL ENROLLMENT

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Hdl Handle:
http://hdl.handle.net/10755/165229
Category:
Abstract
Type:
Presentation
Title:
EYE ON THE COMMUNITY: THE ROLE OF A CANCER TELEHEALTH NURSING SERVICE IN IMPROVING PATIENT AND FAMILY EDUCATION, ACCESS TO RESOURCES AND CLINICAL TRIAL ENROLLMENT
Author(s):
Eggleston, Rebecca; Zapor, Kimberly; Schork, Annette; Campbell, Jean
Author Details:
Rebecca Eggleston, RN OCN, Cancer AnswerLine Program Manager, University of Michigan Health System, Ann Arbor, Michigan, USA, email: regglest@umich.edu; Kimberly Zapor, RN, BSN, OCN; Annette Schork, RN, BSN, OCN; Jean Campbell, RN
Abstract:
Individuals who have been diagnosed with cancer as well as their family members and friends often seek a comprehensive resource for cancer information, and may need assistance in navigating the cancer care delivery system. Cancer AnswerLine, a cancer telenursing service, invites those affected by a cancer diagnosis to call toll free or submit an online request to communicate with an experienced oncology nurse. The purpose of this poster presentation is to describe the impact of a singular cancer telenursing service on the patient, and health professional cancer community. Established in 1995, Cancer AnswerLine has been marketed through print, radio, web and outdoor venues with the vision of increasing public awareness of a trusted and unique community service available for information seekers with questions about cancer prevention, diagnosis, treatment and access to clinical research. Those seeking information need not be patients at the University of Michigan. Program requirements include an established risk management, policy and procedures program, HIPPA compliant software for interaction documentation, and a secure online email database protecting sensitive patient health information. Nurses staffing Cancer Answerline have extensive oncology background, and are expected to be familiar with and comprehend current cancer related issues, pursue oncology continuing education credits, and oncology nursing certification. Assessment of service and value to the cancer community has been measured through direct mail customer satisfaction survey, spoken and written comment, established partnerships, benchmarking, and data captured through both telephone and software functionality. Collection and interpretation of data evaluating the overall impact of Cancer AnswerLine on the community is in progress. Data representing caller demographics, reason for call, cancer site, number of cancer related service and clinical research referrals, total call/ email volume, and patient/family direct mail survey results will be presented. Also provided will be substantiation of our collaboratory relationships and benchmarking experiences within the health professional community. A cancer telenursing service offers the cancer community a unique opportunity to receive information tailored to specific need from an experienced oncology nurse. It fulfills the public need for reliable cancer education and improves access to appropriate cancer care and support services. A successful cancer telenursing program enhances communication between health professionals and the community and serves as an integral element of the cancer care delivery system.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Date:
2007
Conference Name:
32nd Annual Oncology Nursing Society Congress
Conference Host:
Oncology Nursing Society
Conference Location:
Las Vegas, Nevada, USA
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleEYE ON THE COMMUNITY: THE ROLE OF A CANCER TELEHEALTH NURSING SERVICE IN IMPROVING PATIENT AND FAMILY EDUCATION, ACCESS TO RESOURCES AND CLINICAL TRIAL ENROLLMENTen_GB
dc.contributor.authorEggleston, Rebeccaen_US
dc.contributor.authorZapor, Kimberlyen_US
dc.contributor.authorSchork, Annetteen_US
dc.contributor.authorCampbell, Jeanen_US
dc.author.detailsRebecca Eggleston, RN OCN, Cancer AnswerLine Program Manager, University of Michigan Health System, Ann Arbor, Michigan, USA, email: regglest@umich.edu; Kimberly Zapor, RN, BSN, OCN; Annette Schork, RN, BSN, OCN; Jean Campbell, RNen_US
dc.identifier.urihttp://hdl.handle.net/10755/165229-
dc.description.abstractIndividuals who have been diagnosed with cancer as well as their family members and friends often seek a comprehensive resource for cancer information, and may need assistance in navigating the cancer care delivery system. Cancer AnswerLine, a cancer telenursing service, invites those affected by a cancer diagnosis to call toll free or submit an online request to communicate with an experienced oncology nurse. The purpose of this poster presentation is to describe the impact of a singular cancer telenursing service on the patient, and health professional cancer community. Established in 1995, Cancer AnswerLine has been marketed through print, radio, web and outdoor venues with the vision of increasing public awareness of a trusted and unique community service available for information seekers with questions about cancer prevention, diagnosis, treatment and access to clinical research. Those seeking information need not be patients at the University of Michigan. Program requirements include an established risk management, policy and procedures program, HIPPA compliant software for interaction documentation, and a secure online email database protecting sensitive patient health information. Nurses staffing Cancer Answerline have extensive oncology background, and are expected to be familiar with and comprehend current cancer related issues, pursue oncology continuing education credits, and oncology nursing certification. Assessment of service and value to the cancer community has been measured through direct mail customer satisfaction survey, spoken and written comment, established partnerships, benchmarking, and data captured through both telephone and software functionality. Collection and interpretation of data evaluating the overall impact of Cancer AnswerLine on the community is in progress. Data representing caller demographics, reason for call, cancer site, number of cancer related service and clinical research referrals, total call/ email volume, and patient/family direct mail survey results will be presented. Also provided will be substantiation of our collaboratory relationships and benchmarking experiences within the health professional community. A cancer telenursing service offers the cancer community a unique opportunity to receive information tailored to specific need from an experienced oncology nurse. It fulfills the public need for reliable cancer education and improves access to appropriate cancer care and support services. A successful cancer telenursing program enhances communication between health professionals and the community and serves as an integral element of the cancer care delivery system.en_GB
dc.date.available2011-10-27T12:14:48Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T12:14:48Z-
dc.conference.date2007en_US
dc.conference.name32nd Annual Oncology Nursing Society Congressen_US
dc.conference.hostOncology Nursing Societyen_US
dc.conference.locationLas Vegas, Nevada, USAen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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