2.50
Hdl Handle:
http://hdl.handle.net/10755/166084
Category:
Abstract
Type:
Presentation
Title:
Measuring Client Satisfaction With Nurse-managed Primary Care
Author(s):
Bear, Mary
Author Details:
Mary Bear, PhD, University of Central Florida, Orlando, Florida, USA, email: mbear@pegasus.cc.ucf.edu
Abstract:
Implications: This study gives nurse-managed clinics a valid and reliable way to measure clients' satisfaction with their services. To successfully compete in today's consumer-oriented health-care market, health care providers must evaluate the outcome of their services, including client satisfaction. Purpose: This study was conducted to investigate the validity and reliability of a tool to measure satisfaction with nurse-managed primary care and to determine the degree of satisfaction that clients at a newly established senior health clinic had with the primary care services they were receiving. Subjects: Thirty-eight people who had received primary care services at a nurse-managed clinic participated in this study. Methods: Data were collected with a survey instrument that included the client satisfaction tool, an item describing the frequency of clinic use, and two items describing the client's perceived health changes since he began using the clinic. Data were collected with an interview format by people who were not directly involved with care delivery at the clinic. To allow for test-retest reliability testing , each respondent was interviewed twice, at approximately a one week interval. Results: Statistical analysis showed that the Client Satisfaction Tool was a consistent and valid measure of client satisfaction with nurse-managed primary care. Users of the clinic were also shown to be satisfied with the nurse-managed primary care services that they had received.
Repository Posting Date:
27-Oct-2011
Date of Publication:
27-Oct-2011
Conference Host:
Southern Nursing Research Society
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleMeasuring Client Satisfaction With Nurse-managed Primary Careen_GB
dc.contributor.authorBear, Maryen_US
dc.author.detailsMary Bear, PhD, University of Central Florida, Orlando, Florida, USA, email: mbear@pegasus.cc.ucf.eduen_US
dc.identifier.urihttp://hdl.handle.net/10755/166084-
dc.description.abstractImplications: This study gives nurse-managed clinics a valid and reliable way to measure clients' satisfaction with their services. To successfully compete in today's consumer-oriented health-care market, health care providers must evaluate the outcome of their services, including client satisfaction. Purpose: This study was conducted to investigate the validity and reliability of a tool to measure satisfaction with nurse-managed primary care and to determine the degree of satisfaction that clients at a newly established senior health clinic had with the primary care services they were receiving. Subjects: Thirty-eight people who had received primary care services at a nurse-managed clinic participated in this study. Methods: Data were collected with a survey instrument that included the client satisfaction tool, an item describing the frequency of clinic use, and two items describing the client's perceived health changes since he began using the clinic. Data were collected with an interview format by people who were not directly involved with care delivery at the clinic. To allow for test-retest reliability testing , each respondent was interviewed twice, at approximately a one week interval. Results: Statistical analysis showed that the Client Satisfaction Tool was a consistent and valid measure of client satisfaction with nurse-managed primary care. Users of the clinic were also shown to be satisfied with the nurse-managed primary care services that they had received.en_GB
dc.date.available2011-10-27T14:39:52Z-
dc.date.issued2011-10-27en_GB
dc.date.accessioned2011-10-27T14:39:52Z-
dc.conference.hostSouthern Nursing Research Societyen_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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