2.50
Hdl Handle:
http://hdl.handle.net/10755/182033
Category:
Abstract
Type:
Presentation
Title:
Creating A New Paradigm in the Delivery of Home Care Services
Author(s):
Olson, Gail
Author Details:
Gail Olson, MBA, Director, Home Health & Hospice, St. Cloud Hospital, Saint Cloud, Minnesota, USA, email: olsong@centracare.com
Abstract:
Poster presentation, ANCC National Magnet Conference: The home care setting presents a unique environment for the provision of patient care. In 2006 this Midwestern hospital home care recognized their disengaged staff and low patient satisfaction (Press-Ganey 12th percentile). This was followed by program director turnover in 2007. Magnet organizations are defined by their response to challenging situations. A nurse-led task force established a goal of increasing patient satisfaction. The action plan involved revision of the satisfaction survey tool built upon patient recognition of home care team members and services provided. Concurrent evaluation of the structure and processes for assigning patients resulted in skill mix changes and re-organization of the care delivery model involving the interdisciplinary team members providing patient care, administrative roles, and office support services. This re-established a valuable connection between the office-based team leaders and the home care patients and providers. Modification of the shared governance structure established work groups tied to strategic planning goals. This was paired with an expectation and budgeted time for each home care staff member to participate in monthly meetings. Each work group has a measurable goal to be achieved by the end of the fiscal year. Following implementation of this new paradigm there has been an increase in the Gallup staff engagement scores and patient satisfaction now exceed the Press-Ganey 90th percentile. Productivity measures indicate 3% more home care visits are being done with 19% fewer miles driven, realizing a net cost savings. Improved internal and external customer outcomes demonstrate the hospital home care services Magnet environment.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCreating A New Paradigm in the Delivery of Home Care Servicesen_GB
dc.contributor.authorOlson, Gailen_US
dc.author.detailsGail Olson, MBA, Director, Home Health & Hospice, St. Cloud Hospital, Saint Cloud, Minnesota, USA, email: olsong@centracare.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182033-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: The home care setting presents a unique environment for the provision of patient care. In 2006 this Midwestern hospital home care recognized their disengaged staff and low patient satisfaction (Press-Ganey 12th percentile). This was followed by program director turnover in 2007. Magnet organizations are defined by their response to challenging situations. A nurse-led task force established a goal of increasing patient satisfaction. The action plan involved revision of the satisfaction survey tool built upon patient recognition of home care team members and services provided. Concurrent evaluation of the structure and processes for assigning patients resulted in skill mix changes and re-organization of the care delivery model involving the interdisciplinary team members providing patient care, administrative roles, and office support services. This re-established a valuable connection between the office-based team leaders and the home care patients and providers. Modification of the shared governance structure established work groups tied to strategic planning goals. This was paired with an expectation and budgeted time for each home care staff member to participate in monthly meetings. Each work group has a measurable goal to be achieved by the end of the fiscal year. Following implementation of this new paradigm there has been an increase in the Gallup staff engagement scores and patient satisfaction now exceed the Press-Ganey 90th percentile. Productivity measures indicate 3% more home care visits are being done with 19% fewer miles driven, realizing a net cost savings. Improved internal and external customer outcomes demonstrate the hospital home care services Magnet environment.en_GB
dc.date.available2011-10-28T15:05:59Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:05:59Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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