Manager Leadership, Nursing Workforce Satisfaction, and Patient Outcomes: From Quality Improvement Initiative to Exploratory Study

2.50
Hdl Handle:
http://hdl.handle.net/10755/182060
Category:
Abstract
Type:
Presentation
Title:
Manager Leadership, Nursing Workforce Satisfaction, and Patient Outcomes: From Quality Improvement Initiative to Exploratory Study
Author(s):
Schirm, Victoria
Author Details:
Victoria Schirm, PhD, RN, Director, Nursing Research, Penn State Hershey Medical Center, Hershey, Pennsylvania, USA, email: vschirm@hmc.psu.edu
Abstract:
Poster presentation, ANCC National Magnet Conference: Our Nursing Departments strategic goal to develop recruitment and retention plans for nurse managers, focused on manager satisfaction, is foundational to this project. The literature search for instruments to measure satisfaction resulted in expanding an internal quality project to an empirical outcomes measurement study, with broader application. Laschingers (2007) framework of empowerment, self-evaluation, and manager job satisfaction provides conceptualization for understanding factors in recruiting and retaining managers and establishing associations to outcomes influenced by managers. Results from 35 managers responding to Laschingers (2008) Conditions of Work Effectiveness and Organizational Description Questionnaires are presented. Measures of association are used to explore manager perceptions in relationship to nursing staff satisfaction and quality of patient care variables. Data for staff satisfaction and patient care are aggregated organization reports of NDNQI RN Satisfaction (National Database of Nursing Quality Indicators) and Press Ganey Patient Satisfaction Surveys, respectively. Results are explored in context of Laschingers framework that posits situational and personal factors shape work environments. Manager perceptions of work conditions and organizational supports are discussed in relation to staff nurses satisfaction and staff nurses work environment perceptions. Patient satisfaction with nursing care, using Press Ganey survey items, is discussed in relation to managers perceived work effectiveness and perceptions of organizational situations. Lessons learned from our Institutional Review Board approved exploratory study are shared to provide practical strategies and better understanding for nurse manager recruitment and retention. This work is relevant to organizations working to achieve Magnet criteria of an appropriately educated and well-qualified manager workforce.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleManager Leadership, Nursing Workforce Satisfaction, and Patient Outcomes: From Quality Improvement Initiative to Exploratory Studyen_GB
dc.contributor.authorSchirm, Victoriaen_US
dc.author.detailsVictoria Schirm, PhD, RN, Director, Nursing Research, Penn State Hershey Medical Center, Hershey, Pennsylvania, USA, email: vschirm@hmc.psu.eduen_US
dc.identifier.urihttp://hdl.handle.net/10755/182060-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: Our Nursing Departments strategic goal to develop recruitment and retention plans for nurse managers, focused on manager satisfaction, is foundational to this project. The literature search for instruments to measure satisfaction resulted in expanding an internal quality project to an empirical outcomes measurement study, with broader application. Laschingers (2007) framework of empowerment, self-evaluation, and manager job satisfaction provides conceptualization for understanding factors in recruiting and retaining managers and establishing associations to outcomes influenced by managers. Results from 35 managers responding to Laschingers (2008) Conditions of Work Effectiveness and Organizational Description Questionnaires are presented. Measures of association are used to explore manager perceptions in relationship to nursing staff satisfaction and quality of patient care variables. Data for staff satisfaction and patient care are aggregated organization reports of NDNQI RN Satisfaction (National Database of Nursing Quality Indicators) and Press Ganey Patient Satisfaction Surveys, respectively. Results are explored in context of Laschingers framework that posits situational and personal factors shape work environments. Manager perceptions of work conditions and organizational supports are discussed in relation to staff nurses satisfaction and staff nurses work environment perceptions. Patient satisfaction with nursing care, using Press Ganey survey items, is discussed in relation to managers perceived work effectiveness and perceptions of organizational situations. Lessons learned from our Institutional Review Board approved exploratory study are shared to provide practical strategies and better understanding for nurse manager recruitment and retention. This work is relevant to organizations working to achieve Magnet criteria of an appropriately educated and well-qualified manager workforce.en_GB
dc.date.available2011-10-28T15:07:19Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:07:19Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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